The application window is expected to close on: 08/20/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Customer Experience Technical Leader \u2013 Lead Architect
Introduction
We lead technical innovation across technology domains. We handle complex initiatives at a global scale, designing and delivering tailored solutions that address customer needs using AI and automation. We ensure our work delivers measurable business value and drives long-term success!
\u00A0
Who You'll Work With
We partner with senior customer leaders to guide strategic engagements. We collaborate with cross-functional teams, including product management, sales, and engineering. We engage with internal and external stakeholders to build technology roadmaps and align our solutions with business goals.
\u00A0
What You'll Do
We lead complex projects and define technical standards. We apply automation and AI to optimize project outcomes and improve efficiency. We design test environments and resolve critical technical escalations! We build technical skills across our team and mentor others to foster professional growth. We advocate for product enhancements based on customer feedback and represent Cisco at industry events to share our expertise.
\u00A0
Minimum Qualifications
- Bachelor\u2019s degree with 8+ years of experience, or Master\u2019s degree with 6+ years of experience, or equivalent work experience.
- Expert-level certification (e.g., CCIE) is required.
- Bilingual Fluency Canadian French + English
\u00A0
Preferred Qualifications
- Data Center: Proficiency in Nexus, MDS, SAN, Fibre Channel, and VMware hypervisors.
- Enterprise Networking: Expertise in routing, switching, wireless, and security protocols.
- Automation: Advanced skills in programmability, orchestration, and DevOps frameworks.
- Security: Knowledge of firewalls, identity access control, and zero trust network access (ZTNA).
- Integration: Experience with cloud and hybrid networking, Cisco DNA Center, and observability frameworks.
Responsable technique de l\u2019exp\u00E9rience client \u2013 Architecte principal
Introduction
Nous dirigeons l\u2019innovation technique dans l\u2019ensemble des domaines technologiques. Nous pilotons des initiatives complexes \u00E0 l\u2019\u00E9chelle mondiale et concevons des solutions sur mesure qui r\u00E9pondent aux besoins des clients gr\u00E2ce \u00E0 l\u2019intelligence artificielle et \u00E0 l\u2019automatisation. Nous veillons \u00E0 ce que notre travail produise une valeur commerciale mesurable et contribue \u00E0 une r\u00E9ussite durable.
Vos coll\u00E8gues
Nous collaborons avec les hauts dirigeants de nos clients afin d\u2019orienter les initiatives strat\u00E9giques. Nous travaillons avec des \u00E9quipes interfonctionnelles, notamment celles de la gestion des produits, des ventes et de l\u2019ing\u00E9nierie. Nous mobilisons les parties prenantes internes et externes pour \u00E9laborer des feuilles de route technologiques et harmoniser nos solutions avec les objectifs commerciaux.
\u00A0
Vos fonctions
Nous dirigeons des projets complexes et \u00E9tablissons des normes techniques. Nous misons sur l\u2019automatisation et l\u2019intelligence artificielle pour am\u00E9liorer les r\u00E9sultats des projets et accro\u00EEtre l\u2019efficacit\u00E9. Nous concevons des environnements de test et r\u00E9solvons les probl\u00E8mes techniques critiques qui font l\u2019objet d\u2019une escalade. Nous renfor\u00E7ons les comp\u00E9tences techniques de l\u2019\u00E9quipe et encadrons nos coll\u00E8gues afin de favoriser leur perfectionnement professionnel. Nous faisons valoir les am\u00E9liorations \u00E0 apporter aux produits en fonction des commentaires des clients et repr\u00E9sentons Cisco lors d\u2019\u00E9v\u00E9nements sectoriels afin de partager notre expertise.
\u00A0
Qualifications minimales
- Baccalaur\u00E9at et au moins huit ans d\u2019exp\u00E9rience, ma\u00EEtrise et au moins six ans d\u2019exp\u00E9rience, ou exp\u00E9rience professionnelle \u00E9quivalente.
- Une certification de niveau expert (par exemple, CCIE) est requise.
- Ma\u00EEtrise bilingue : fran\u00E7ais canadien et anglais.
\u00A0
Qualifications recherch\u00E9es
- Centre de donn\u00E9es\u00A0: ma\u00EEtrise de Nexus, MDS, SAN, Fibre Channel et des hyperviseurs VMware.
- R\u00E9seaux d\u2019entreprise\u00A0:expertise du routage, de la commutation, des r\u00E9seaux sans fil et des protocoles de s\u00E9curit\u00E9.
- Automatisation\u00A0: comp\u00E9tences avanc\u00E9es en programmabilit\u00E9, en orchestration et dans les cadres DevOps.
- S\u00E9curit\u00E9\u00A0:connaissance des pare-feu, du contr\u00F4le des acc\u00E8s fond\u00E9 sur l\u2019identit\u00E9 et de l\u2019acc\u00E8s r\u00E9seau \u00E0 v\u00E9rification syst\u00E9matique (ZTNA).
- Int\u00E9gration\u00A0: exp\u00E9rience de la mise en r\u00E9seau dans le nuage et les environnements hybrides, de Cisco DNA Center et des cadres d\u2019observabilit\u00E9.
Why Cisco?\u00A0
At Cisco, we\u2019re revolutionizing how data and infrastructure connect and protect organizations in the AI era \u2013 and beyond. We\u2019ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you\u2019ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\u00A0
We are Cisco, and our power starts with you.\u00A0
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $119,000.00 to $150,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco\u2019s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.\u00A0 Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco\u2019s policies:
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee\u2019s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco\u2019s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of\u00A0unused sick time\u00A0carried forward\u00A0from one calendar year\u00A0to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco\u2019s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
- .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
- 1.5% of incentive target for each 1% of attainment between 50% and 75%;
- 1% of incentive target for each 1% of attainment between 75% and 100%; and
- Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$158,200.00 - $241,700.00
Non-Metro New York state& Washington state:
$140,600.00 - $241,800.00
- For quota-based sales roles on Cisco\u2019s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
