Vitran Express is a recognized leader in transportation and distribution across Canada. Our service offerings provide superior coverage, flexibility, and consistent performance for your less-than-truckload (LTL) and truckload (TL) shipping needs.
Vitran Express is a division of TFI International.
Vitran is looking for two new team members to join our team in our Montreal division: one as a Call Taker/Dispatcher – Day Shift and one as a Call Taker/Dispatcher – Night Shift.
Please continue reading to learn more about this exciting opportunity.
To learn more about Vitran Express visit our website at: www.Vitran.com
SUMMARY: Call Taker/Dispatcher – Day Shift
Ensure the proper assignments of pickups and deliveries and coordinate efficient line haul departures between terminals. Will be a create thinker and problem solver and has to react to and affect change and create efficiencies and implement improved process for dispatch. Needs to have excellent time management skills, have excellent interpersonal, verbal and communication skills to be able to assign and direct work accordingly.
Main duties
Assign deliveries to driver routes – creating delivery manifests
- Pickup calls following proper questioning process
- Ensure and protect all deliveries and pickups for Toronto / Montreal / Ottawa priority accounts.
- Driver check in – ensure drivers complete OS&D reports.
- Drivers file maintenance. Including logs, preventative maintenance.
- Assist with the Creation of running bills for regional, dock transfers and local deliveries.
- Assist with the Issuing of nightly outbound dispatch.
- Monitoring of aged freight / undelivered /missed delivery dates/ POD & BOL not imaged reports.
- Arrival of all LH units in AS400/W3 web system – update all departed LH units
- Work with the Yard Check to confirm available units for pick ups and confirm the Clarke trailers for their distribution list
- Call for appointments – enter in AS400. Print report for night foreman and second copy for next day follow up. Proper appointment protocol to be followed.
Standard Responsibilities
- To adhere to all matters relating to health, safety and emergency procedures as laid down by law and company policy
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company policy
- To maintain standards of punctuality, dress code as appropriate to position and as required by branch and company policy
- To be aware of and comply with company and house rules
Skill, knowledge and abilities required
- Computer skills (Microsoft Word, Excel)
- Must be extremely customer focused and have superior attention to detail.
- Bilingualism a must.
- Ability to work in a fast paced high stressed environment.
SUMMARY: Call Taker/Dispatcher – night Shift
Ensure the proper assignments of pickups and deliveries and coordinate efficient line haul departures between terminals. Will be a create thinker and problem solver and has to react to and affect change and create efficiencies and implement improved process for dispatch. Needs to have excellent time management skills, have excellent interpersonal, verbal and communication skills to be able to assign and direct work accordingly.
Main duties
- Assign deliveries to driver routes – creating delivery manifests
- Ensure and protect all deliveries and pickups for Toronto / Montreal / Ottawa priority accounts.
- Driver check in / Gate Control
- Assist with the Creation of running bills for regional, dock transfers and local deliveries.
- Assist with the Issuing of nightly outbound dispatch.
- Monitoring of aged freight / undelivered /missed delivery dates/ POD & BOL not imaged reports.
- Arrival of all LH units in AS400/W3 web system – update all departed LH units
- Work with the Yard Check to confirm units units is yard are loaded/unloaded as required for Outside Carriers
Standard Responsibilities
- To adhere to all matters relating to health, safety and emergency procedures as laid down by law and company policy
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve standards required by company policy
- To maintain standards of punctuality, dress code as appropriate to position and as required by branch and company policy
- To be aware of and comply with company and house rules
Skill, knowledge and abilities required
- Computer skills (Microsoft Word, Excel)
- Must be extremely customer focused and have superior attention to detail.
- Bilingualism a must.
- Ability to work in a fast paced high stressed environment.
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to the job.
Pay: $45,000.00-$50,000.00 per year
Work Location: In person
