Saint Laurent, Qc Helpdesk specialist Jobs – 6 Openings This Week

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The core mission of the Support Specialist is to service customers by executing on Help Desk tickets.

This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Work with a ticketing system.
Install and configure computer hardware, software, systems, networks, printers, and scanners.
Manage Active Directory and Microsoft 365 Tenant.
Respond in a timely manner to service issues and requests.
Maintain, edit or update user documentation, technical documentation, training material as per established standards and practices.
Coach and train interns.
Keep inventory organized and update assets in the ticketing system.
Engage with 3rd parties for support & escalation.
Attending individual and team meetings.
Schedule appointments with clients and respect engagements.
Follow the Microsoft training path set by the Team Lead.
Achieve goals set by the Team Lead.
Participate in social events and activities to help build team spirit and cohesion.

Qualifications

Pay: From $40,000.00 per year

Work Location: In person