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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Le Québécois:
Le technicien de centre de données niveau 2 (L2) est un rôle pratique qui supporte le déploiement et les opérations d’un environnement de centre de données haute performance à grande échelle.
Ce poste donne une base solide en opérations de data center. Tu vas commencer par participer au déploiement et à la mise en place de l’infrastructure : installation d’équipements, câblage structuré, mise en marche des systèmes. Ensuite, quand l’environnement va être en mode stable, tu vas continuer à supporter les opérations quotidiennes pour assurer la fiabilité, la performance et la stabilité des opérations.
Tu vas travailler de près avec des techniciens plus expérimentés, des ingénieurs et l’équipe de gestion du site pour exécuter les tâches, répondre aux incidents et maintenir des standards élevés en qualité et en sécurité. Ce rôle est idéal pour quelqu’un qui veut développer ses compétences techniques dans un environnement rapide et critique.
Tu vas aussi collaborer avec plusieurs équipes, donc une bonne communication en anglais (écrite et parlée) est essentielle.
Ce poste permet de toucher autant au déploiement qu’aux opérations, ce qui offre une belle progression technique dans un environnement d’infrastructure critique.
Responsabilités principales:
Supporter les activités de rack & stack, l’installation d’équipements et le câblage structuré pendant le déploiement
Aider à l’approvisionnement, à la configuration et à la validation des systèmes
Faire du troubleshooting niveau 1 (Layer 1) et donner un coup de main sur les diagnostics niveau 2/3 au besoin
Surveiller et régler les problèmes matériels et d’infrastructure via les systèmes de billets (tickets)
Tenir à jour l’inventaire et le suivi des équipements avec des outils ITSM/DCIM
Respecter les procédures (SOP), ainsi que les règles de sécurité et de sûreté
Participer à la gestion des changements (maintenance, mises en production, etc.)
Supporter la transition du déploiement vers les opérations régulières
Travailler en équipe pour livrer les tâches à temps et avec qualité
Participer à une rotation de garde (on-call) pour un environnement 24/7
Compétences requises:
Bonne communication en anglais (orale et écrite) pour travailler avec différentes équipes
Expérience pratique en installation d’équipements de centre de données et câblage structuré
Connaissances de base en réseautique (switchs, routeurs, câbles)
Confort avec les interfaces CLI (Cisco, Arista, Juniper, Dell)
Expérience avec des processus structurés (SOP, systèmes de billets)
Connaissance d’outils ITSM/DCIM (ServiceNow, Jira ou équivalent)
Bon souci du détail et sens de l’organisation
Capacité à suivre de la documentation technique
Esprit d’équipe et bonnes communications
Capacité à gérer plusieurs tâches dans un environnement rapide
Motivation à apprendre de nouvelles technologies et méthodes
Exigences physiques et opérationnelles:
Capacité de soulever jusqu’à 50 lb
À l’aise de rester debout longtemps
Capacité de répondre aux appels de garde dans les délais demandés
Moyen de transport fiable
Capacité d’utiliser de l’équipement de manutention (un atout avec certification)
Expérience requise:
2 à 3 ans en centre de données ou environnement technique similaire
Expérience en rack & stack et câblage structuré
Expérience en déploiement/re-déploiement de systèmes (USB, PXE, réseau)
Base en configuration de réseau (IP, setup initial)
Connaissance de Linux (un atout)
Connaissance de matériel serveur (Dell, HPE, Supermicro ou équivalent)
Bases en réseautique (DNS, DHCP, Layer 2/3)
Expérience avec des systèmes de billets (Jira, un atout)
Connaissance des bonnes pratiques en data center (redondance, câblage, alimentation)
Connaissances de base en systèmes électriques, HVAC et infrastructure (un atout)
Certifications (un atout):
CompTIA Server+, Network+ ou équivalent
ITIL Foundation
CCNA ou certification réseau de base
English:
The Data Center Technician L2 is a hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.
This position provides a strong foundation in data center operations, beginning with participation in the deployment and infrastructure build phase, where you will assist with hardware installation, structured cabling, and system bring-up. As the environment transitions into steady-state operations, you will continue to support day-to-day activities focused on maintaining reliability, performance, and operational consistency.
You will work closely with senior technicians, engineers, and site leadership to execute operational tasks, respond to incidents, and maintain high standards of quality and safety. This role is well-suited for technicians looking to expand their technical skillset and grow within a fast-paced, production-critical environment.
You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.
This role offers continuity across both deployment and operational phases, providing valuable experience and a clear path for technical growth within a critical infrastructure program.
Key Responsibilities:
Support rack & stack, hardware installation, and structured cabling during deployment phase
Assist with system provisioning, configuration, and validation activities
Perform Layer 1 troubleshooting and assist with Layer 2/3 diagnostics as needed
Monitor and respond to hardware and infrastructure issues through ticketing systems
Maintain accurate asset tracking and inventory records using ITSM/DCIM tools
Follow Standard Operating Procedures (SOPs), safety, and security protocols
Participate in change management processes, including maintenance and production activities
Support the transition from deployment to steady-state operations
Collaborate with team members to ensure timely and high-quality task execution
Participate in on-call rotation supporting 24x7 operations
Required Skills:
Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
Hands-on experience with data center hardware installation and structured cabling
Basic understanding of networking concepts and hardware (switches, routers, cabling)
Familiarity with network device CLI (Cisco, Arista, Juniper, Dell)
Experience working within structured operational processes (SOPs, ticketing systems)
Familiarity with ITSM/DCIM tools (ServiceNow, Jira, or similar)
Strong attention to detail and organizational skills
Ability to follow technical documentation and procedures accurately
Strong communication and teamwork skills
Ability to multitask and adapt in a fast-paced environment
Willingness to learn new technologies, systems, and processes
Physical & Operational Requirements:
Ability to lift and move up to 50 lbs
Comfortable working on feet for extended periods
Ability to respond to on-call incidents within defined timelines
Reliable transportation to work location
Ability to operate material handling equipment (certification preferred)
Required Experience:
2–3 years of experience in data center operations or similar technical environments
Experience with rack & stack and structured cabling
Experience provisioning or re-provisioning systems (USB, PXE, or network-based methods)
Basic experience configuring network devices (IP addressing, initial setup)
Familiarity with Linux operating systems (preferred)
Working knowledge of server hardware (Dell, HPE, Supermicro, or similar)
Understanding of networking fundamentals (DNS, DHCP, Layer 2/3 concepts)
Experience working with ticketing systems (Jira preferred)
Basic understanding of data center best practices (redundancy, cabling, power awareness)
Exposure to electrical, HVAC, and infrastructure systems (preferred)
Preferred Certifications:
CompTIA Server+, Network+, or equivalent
ITIL Foundation
CCNA or similar entry-level networking certification
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
