1. Provides excellent customer service by developing rapport, building customer confidence, providing accurate information, and helping with product selection; demonstrating knowledge of products and inventory; responding to customer questions or issues regarding product features and benefits; handling customer inquiries or complaints in a timely manner to ensure customer satisfaction.
2. Provides cashier duties for the Campus Store; processes cash and card payments; ensures there is an adequate float; counts, records and balances cash; prints all daily cash settlement documents to include in daily statement of business reports (DSB) and prepares bank deposit. Follows all cash handling, cash control and point of sale policies and procedures, including always securing both the store point of sale terminals and float in approved method.
3. Contributes to store profitability and maximizes sales opportunities to achieve store targets by proactively identifying sales opportunities and engaging in suggestive selling based on customer cues; maintains up to date knowledge of product information, sales, promotions, and rewards programs.
4. Performs general retail duties including facilitating the retail sales of clothing, stationery, and general merchandise; always maintains consistent visual merchandising and housekeeping standards; ensuring that all merchandise displayed is orderly and visually appealing by folding or rehanging clothing, dusting merchandise and displays, reorganizing and restocking products as needed throughout the day.
5. Receives all deliveries and verifies against purchase orders for inventory accuracy; communicates any discrepancies in a timely manner to Retail Services Coordinator and/or the General Merchandise Buyer; ensures that received deliveries are put safely away in designated locations in a timely manner to eliminate clutter; responsible for shipping and receiving material to and from other campuses; preparing internal packing slips; preparing invoices for payment; maintaining records of merchandise distributed to sponsored students and OC staff and that the necessary approvals have been provided; responsible for picking, packaging and shipping of ecommerce orders.
6. Performs general Campus Store duties by maintaining a clean and orderly workspace and retail floor; taking care of daytime custodial duties not performed by maintenance staff including dusting shelves, polishing glass, wiping counters and workstations.
7. Provides support to both the Retail Services Coordinator and the General Merchandise Buyer; also provides general support for cashier duties, such as processing customer transactions and restocking of products, for other Retail Customer Service Representative staff during vacation, breaks/lunch, busy or emergency periods or as required.
8. Performs other related duties as assigned.
