Sarnia, On Bilingual client service representative Jobs – 3 Openings This Week

Customer Service Representative - Work Onsite in Waterloo, Ontario!
Teleperformance —Ontario
- $18 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
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- Flexible schedule
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Customer Service Representative - Work Onsite in Waterloo, Ontario!

Teleperformance
Ontario

Quick apply

Job details

Full-time
1 day ago

Benefits

Dental care
Employee assistance program

Skills

Live chat
Bilingual
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
High school diploma or GED
Computer skills
Typing
Communication skills

Full job description

The Opportunity

Description

We are currently hiring for this onsite work opportunity for the province of Waterloo, Ontario.

What We Offer:

Work onsite for our Waterloo, Ontario site.
Competitive compensation package, including an additional premium for bilingual skills
Medical and dental benefits, plus an Employee Assistance Program
Paid training
Employee referral program – earn $500 for every referral hired
Exclusive perks and discounts with Canada’s leading employee perks program
Internal career advancement opportunities

At Teleperformance, our mission is to provide an environment that promotes happiness from the inside out. We value, inspire, and support our team members to learn, teach, and grow. We want you to come to work motivated and proud to be part of our team. That’s why we continually invest in outstanding work experiences and development opportunities—so you can always be your best.

Diversity & Inclusion

Teleperformance is an Equal Opportunity Employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Skills/Responsibilities:

Provide first level customer service solutions in regard to client products.
Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
Ensure requests are handled appropriately by coordinating with various functions within the company
Schedule service calls and follow up with customers/clients
Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
Responsible for accurate data input using prescribed applications
Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
Collaborate with your team to achieve high-quality service standards
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
Adhere to all client policies, procedures, and industry regulations
Answer inbound/outbound customer queries.
Approaches problems flexibly and can adapt and modify approach without compromising outcome

Qualifications:

Minimum high school degree. A degree or certification in technology is a plus.
Minimum 12 months of experience in customer facing environments (phone, chat, in person, etc.)
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills in English. Able to communicate clearly and effectively, both written and verbal
Ability to type 35 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired.
Strong work ethic with dependable track record
Comfortable performing routine tasks at varying pace

Benefits & Perks:

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid training
2 weeks vacation.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs

Schedule:

Hours of operation - Monday to Saturday, 8:00AM - 9:00PM. You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts.

Experience Required for Your Success

Qualifications:

Must be at least 18 years of age
Open Availability
Excellent verbal and written communication skills in English
Excellent computer skills
Amenable to work in our site at 619 Kumpf Dr Unit B, Waterloo, ON N2V 1K8, Canada

Quick apply

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bilingual client service representative jobs in sarnia, on

Customer Service Representative - Work Onsite in Waterloo, Ontario!

Occupational Therapist (OT)

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