Print Field Service Technician
WBM Technologies is one of the leading IT services and solutions organizations in Western Canada. Our clients count on us every single day to provide them with industry-leading products and services. As a leading managed print solutions provider in Western Canada, supporting one of our most critical client services, we are currently looking for a Print Field Service Technician to join our growing team across Red Deer, Calgary, and Regina.
The Print Field Service Technician is a crucial piece in providing the first impression to New and Existing clients on how WBM provides excellent service.
JOIN OUR PRINT SOLUTIONS TEAM
In this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.
A successful candidate will also be able to manage their territory, parts inventory, and complete reports for service calls. They will also need to be able to install or oversee the installation of equipment according to manufacturer's specifications. We also expect the candidate to be mechanically inclined, and to be proficient in basic computer and networking skills.
WHAT YOU WILL BRING:
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Passion for print – previous experience with printer repair specifically Ricoh, Canon and HP
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Strong Customer Service Skills – experience in delivering excellence in customer satisfaction for internal and external clients.
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Strong organizational skills, able to multitask and communicate to both the client and WBM on the status of printer installation
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Driven to be the best – able to follow WBM’s PRO’s Elite standard
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Strong team player, able to switch tasks and help where needed
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Cool under pressure – able to make quick decisions
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Willingness to travel out of town and/or province
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Capable to lift 50+ pounds
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Valid driver’s license
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PDI+, A+ and/or N+ would be an asset, but not a requirement
WHAT WE ARE LOOKING FOR
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Analytical – Collects, comprehends, and applies knowledge gathered from experience.
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Problem Solving – Identifies and resolves problems in a timely manner.
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Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
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Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
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Teamwork – Contributes to building a positive team spirit.
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Organizational Support – Completes administrative tasks thoroughly and on time, while following organizational best practices.
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Time Management – Prioritizes and plans work activities efficiently
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Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
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Dependability – Follows instructions and procedures and responds to management direction positively.
ADDITIONAL QUALIFICATIONS/ASSETS
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HP Printer/MFP certifications and training
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Ricoh Printer/MFP certifications and training
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Lexmark Printer/MFP certifications and training
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Canon Printer/MFP certifications and training
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Additional manufacturer certifications or technical training related to print/MFP equipment
ADDITIONAL DETAILS
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health, they must also provide for your financial well-being. That’s why in addition to medical, dental, and disability coverage, we also provide you with an attractive group RRSP.
WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of! For more information on how our team’s give back in our community, please view our Community Impact Report.
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
Connect with us on LinkedIn @wbmtech.
