Position Summary:
The Intake and Foster Coordinator is a self-motivated individual and an essential member of the SCAT team. The primary responsibilities of the Coordinator include: evaluating and processing requests for intake; soliciting, coordinating, and interacting with foster homes; maintaining partnerships with affiliated rescue groups and veterinary clinics. This is a one year term, covering a maternity leave.
The position reports to the President of the working Board. Interaction and interface with the Board and the Reception and Adoption Coordinator is an integral component of the position.
Duties include (but are not limited to):
Evaluate and approve requests for intake and placing the cats/kittens in appropriate foster homes
Evaluate, approve, and educate new fosters in conjunction with the home check team who will approve the space
Respond to all foster home and intake request inquiries within 2 business days
Advertising for fosters on SCAT’s Facebook pages using SCAT login
Liaising with the social media team to ensure adoptable cats are featured, especially those to highlight due to changing circumstances
Ensure all medical requirements are met during intake and while in care.
Communicate with veterinary partners regarding new and ongoing medical issues, including obtaining all pertinent information for any requests that need board involvement.
Ensure all data entry is completed for the cats/kittens placed in foster care.
Determine placements for any returned cat and coordinate with Reception and Adoption Coordinator.
Support and coordinate communication with active foster homes, partnered veterinary clinics and partnered rescues (i.e. Medical Authorizations, supply requests, etc.).
Communicate, support and coordinate volunteer activities when necessary; this may involve advertisement, recruitment, and training of volunteers for specific projects (e.g. data management, trapping initiatives, etc.).
Manage and maintain databases, files and paperwork, and other digital records for SCAT.
Create, amend, and maintain manuals, guides, policies and protocols, and other material related to the ongoing operation of SCAT as information is received from appropriate sources such as board email direction.
Track and report daily calls/requests for help, maintain and manage waitlist.
Create and monitor social media posts for intake and foster related tasks and duties.
Assist and support the Reception and Adoption Coordinator when needed (full cross training is required).
Feed, medicate, and monitor any cats/kittens staying at the center.
Light daily cleaning (e.g. litter boxes; sweeping and mopping; cleaning and sanitizing adoption center).
Provide open foster home and high level in progress case summaries to board to ensure successful weekend coverage.
Qualifications:
A passion for feline welfare and a basic knowledge of animal care and responsibility
Ability to advocate on issues related to feline rescue
Excellent customer service skills
Ability to communicate in a professional and friendly manner
Strong written and verbal communication skills
Ability to type quickly and accurately
Ability to handle high volumes of calls and emails
Organized, resourceful, proactive, and flexible
Minimum one-year professional computer experience using Microsoft Office and Google Workplace
Ability to manage high stress/emotional situations calmly and professionally
Maintain confidentiality related to SCAT activities (e.g. fosters, adoptions, partner relationships, etc.)
Strong problem solving skills
Capacity to adapt, prioritize, and multi-task in a busy and unpredictable environment
Specific knowledge of shelter management software programs (e.g. PetPoint; PetFinder) considered an asset
Previous employment/volunteer experience in a rescue or animal care facility considered an asset. RVT, Animal Health Technician, medical data understanding and entry, etc, preferred
Class 5 license and vehicle required as travel may be required
Working Conditions:
Physical office (may also operate as a temporary holding area for cats moving to foster homes or TNRM projects)
Environment can be noisy, odorous, and hectic
Exposure to potentially aggressive, injured, or diseased animals and infectious fluids and materials
Handling of potentially aggressive, scared, or timid cats and kittens for transfer, cleaning, medicating, etc
Interaction with the public is frequent and requires respectful, empathetic, and professional conduct
Lifting, bending, stooping, pushing and other potentially strenuous activities; lifting and moving up to 50lbs ie: food and litter
Exposure to cleaning agents
Hours: Full time 40 hours per week Monday to Friday
Duration: Permanent full time
Salary: Commensurate with education and experience
Job Type: Full Time
Benefits:
- Casual dress
- On-site parking
Flexible Language Requirement:
Schedule: Monday to Friday 10am to 6pm
Experience:
- data entry: 1 year (preferred)
- Microsoft Office: 1 year (preferred)
- Veterinary clinic experience (preferred)
Work Location: In person
Start Date: ASAP
Pay: $18.00-$20.00 per hour
Benefits:
- Casual dress
- On-site parking
Flexible language requirement:
Work Location: In person
