Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent Group Benefits Service Specialist to join our team in the Group Benefits department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.
JOB FUNCTION
If you are passionate about delivering exemplary service to support the retention and growth of our group benefits business, then we’re looking for you! The successful candidate will be responsible for serving as a primary client service representative in interactions with group clients, benefits advisors/consultants, and other partner firms. This role works closely with Account Executives and collaborates with internal departments to ensure that plan sponsors and their administrators receive prompt, knowledgeable support and a seamless group benefits experience. The Group Benefits Service Specialist is also responsible for managing the onboarding of new client groups, handling complex plan amendments, addressing day-to-day inquiries or issues, and proactively identifying opportunities to add value.
WHY CHOOSE SASKATCHEWAN BLUE CROSS?
We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.
Our industry is evolving fast, and so are we! We’re looking for people who:
- Share our values
- Believe that creating great experiences is totally within their control
- Collaborate and always set others up for success
- Build positive relationships and an understanding of what people’s needs are
- See solutions and possibilities (not problems!)
- Are simply outstanding at what they do
DUTIES & RESPONSIBILITIES
- Serve as the primary service contact for an assigned portfolio of clients, plan administrators, and/or advisors/consultants
- Build and maintain strong, trusted relationships that support client satisfaction, retention, and long-term partnership
- Manage complex service inquiries and issues, coordinating with internal teams to resolve matters within established turnaround times
- Manage policy revision requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes
- Facilitate regular service and account review meetings with clients, advisors, and internal stakeholders to drive value and alignment
- Prepare and interpret service and utilization reports to support client understanding and informed decision-making
- Respond to benefit plan inquiries and resolve advanced inquiries from Plan Sponsors, Advisors/Consultants, and internal department contacts while meeting agreed upon turn-around times
- Proactively identify and address retention risks, collaborating with Sales and Underwriting as needed
- Develop and conduct employee presentations for client groups to explain benefit lines, eligibility requirements and claims processing procedures
- Develop and provide demonstrations and training to Plan Administrators on various topics including the web portal applications for Advisors/Consultants, plan administrators and members
- Educate clients on plan design, coverage, administrative procedures, and best practices
- Act as a subject matter expert to support the Group Benefits Sales team in the acquisition of new business; participate in finalist presentations, as required
- Lead the end-to-end implementation of new groups, including coordinating and facilitating installation meetings
- Identify opportunities to improve training documents, service processes, client experience, and operational efficiency; recommend and support implementation of improvements
- Represent Saskatchewan Blue Cross at industry events, client sessions, or trade shows as assigned
- Other duties, as assigned
QUALIFICATIONS & SKILLS
- Completion of a Post-Secondary Diploma or Certificate. A combination of training and experience will be considered
- Minimum of 3 years’ prior experience in Group Benefits
- Current GBA designation or working towards the designation would be considered an asset
- Previous customer service experience is required
- Group product knowledge is considered an asset, including an understanding of fundamental concepts related to pricing and underwriting insurance risk
- Proven ability to determine business priorities, meet goals, handle high volumes of work
- Excellent analytical, problem solving, interpersonal, attention to detail, organizational and time management skills
- Strong negotiation and influencing skills
- Superior customer service and relationship management skills
- Strong oral and written communication skills with the ability to conduct presentations
- Independent, self-motivated individual with ability to run multiple tasks and deadlines simultaneously
- The ability to collaborate internally across multiple departments while remaining flexible and adaptable
- Knowledge and understanding of growth and retention strategies
- Excellent planning and project management skills with the ability to complete projects within tight timeframes
- Must possess and maintain a valid Class 5 driver’s license
- Must be willing to travel and work flexible hours
- Legally entitled to work in Canada on an unrestricted basis
- Criminal Record and background check satisfactory to Saskatchewan Blue Cross
- This role will occasionally require working outside traditional business hours to meet client needs
Saskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.
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