saskatoon, sk customer service team lead Jobs – 334 Openings This Week

Group Benefits Service Specialist
Saskatchewan Blue Cross —Saskatoon, SK
- Sales
- Customer service
- Project management
2h
Service Coordinator
AIR UNLIMITED INC. —Saskatoon, SK
- $40,000–$50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Hotel
Quick apply
5d
Customer Care Representative
Vivigro Sustainable Solutions Ltd. —Saskatoon, SK
- $55,000–$60,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
3d
Customer Service Representative
Wil-Tech Industries Ltd. —Saskatoon, SK
- $50,000–$60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Disability insurance
Quick apply
4d
Executive Assistant
City of Saskatoon —Saskatoon, SK
- $73,673.76–$86,566.56 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
14d
Customer Service Ground Support
Sandvik —Saskatoon, SK
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Sales
- Dental care
18h
Customer Service Manager - Assistant Operations Manager
Buckwold Western Ltd —Saskatoon, SK
- Full-time
- Marketing
- Customer service
- Analysis skills
- Dental care
- Life insurance
Quick apply
3d
Sales Excellence Advisor
Federated Co-operatives Limited —Saskatoon, SK
- Full-time
- Up to 50% travel
- Sales
- Business development
10d
Team Sales Customer Service Lead
Al Anderson's Source for Sports —Saskatoon, SK
- From $18 an hour
- Full-time
- Microsoft Excel
- Customer service
- No experience needed
- Dental care
Quick apply
Business Manager
A To Z Electrical Services Ltd —Saskatoon, SK
- $75,000–$110,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Supervising experience
Quick apply
3d
Hunting Team Lead
Bass Pro Shops —Saskatoon, SK
- Weekends as needed
- Sales
- Customer service
- High school diploma or GED
Retail Operations Manager
PetSmart —Saskatoon, SK
- Weekends as needed
- Hotel
- Organizational skills
- Leadership
- Tuition reimbursement
- Paid time off
5d
Lead Operator, Building Operations (42234)
Cameco —Saskatoon, SK
- $93,000–$117,000 a year
- Full-time
- Customer service
- Supervising experience
- HVAC
- Disability insurance
- Dental care
7d
Team Lead, Operations
Western Canada Lottery Corp. —Saskatoon, SK
- On call
- Computer Science
- Customer service
- ERP systems
Quick apply
Operations Specialist (Management Trainee Program)
Loraas —Saskatoon, SK
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee stock purchase plan
- Disability insurance
Quick apply
Customer Service Agent
Executive Aviation —Saskatoon, SK
- From $18.15 an hour
- Part-time
- Customer service
- Business
6d
IA Client Service Associate
TD Bank —Saskatoon, SK
- $43,300–$56,700 a year
- Full-time
- Administrative experience
- Bachelor's
- Communication skills
- Paid time off
5d
Facilities Administrator
Saskatchewan Polytechnic —Saskatoon, SK
- $4,150.16–$4,958.76 a month
- Full-time
- Customer service
- Microsoft Office
- Databases
7d
Manager, IT Client Experience
Miller Thomson —Saskatoon, SK
- $108,915–$136,143 a year
- Full-time
- Hospitality
- Management
- Leadership
- Disability insurance
- Dental care
Clerical Supervisor 13
City of Saskatoon —Saskatoon, SK
- $69,591.36–$76,724.88 a year
- Temporary
- Customer service
- Word processing
- Administrative experience
5d
Back of House Coordinator
JD Sports Canada —Saskatoon, SK
- Part-time
- Computer skills
- Communication skills
Quick apply
Site Safety Coord / Warehouse Specialist
Nutrien Ag Solutions (Canada) —Saskatoon, SK
- $56,400–$104,700 a year
- Full-time
- Heavy lifting
- Microsoft Office
- Databases
Customer Operations Leader - OMNI Experience
Indigo Books & Music —Saskatoon, SK
- Weekends as needed
- Bilingual
- Sales
- Customer service
Quick apply
Duty Manager
Heritage Inn Hotel —Saskatoon, SK
- Evening shift
- Management
- Hotel
- Organizational skills
Saskatoon EX - Event Staff
Saskatoon Prairieland Park Corporation —Saskatoon, SK
- Temporary
- Customer service
- Public speaking
- Working with children
Quick apply
20h

I want to receive the latest job alerts for customer service team lead in saskatoon, sk

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Group Benefits Service Specialist

Saskatchewan Blue Cross
Saskatoon, SK

Apply Now

Job details

Permanent
2 hours ago

Skills

Class 5 Licence
Pricing
Sales
Customer service
Post-secondary education
Project management
Presentation skills
Communication skills
Negotiation
Time management

Full job description

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent Group Benefits Service Specialist to join our team in the Group Benefits department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.

JOB FUNCTION

If you are passionate about delivering exemplary service to support the retention and growth of our group benefits business, then we’re looking for you! The successful candidate will be responsible for serving as a primary client service representative in interactions with group clients, benefits advisors/consultants, and other partner firms. This role works closely with Account Executives and collaborates with internal departments to ensure that plan sponsors and their administrators receive prompt, knowledgeable support and a seamless group benefits experience. The Group Benefits Service Specialist is also responsible for managing the onboarding of new client groups, handling complex plan amendments, addressing day-to-day inquiries or issues, and proactively identifying opportunities to add value.

WHY CHOOSE SASKATCHEWAN BLUE CROSS?

We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we! We’re looking for people who:

Share our values
Believe that creating great experiences is totally within their control
Collaborate and always set others up for success
Build positive relationships and an understanding of what people’s needs are
See solutions and possibilities (not problems!)
Are simply outstanding at what they do

DUTIES & RESPONSIBILITIES

Serve as the primary service contact for an assigned portfolio of clients, plan administrators, and/or advisors/consultants
Build and maintain strong, trusted relationships that support client satisfaction, retention, and long-term partnership
Manage complex service inquiries and issues, coordinating with internal teams to resolve matters within established turnaround times
Manage policy revision requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes
Facilitate regular service and account review meetings with clients, advisors, and internal stakeholders to drive value and alignment
Prepare and interpret service and utilization reports to support client understanding and informed decision-making
Respond to benefit plan inquiries and resolve advanced inquiries from Plan Sponsors, Advisors/Consultants, and internal department contacts while meeting agreed upon turn-around times
Proactively identify and address retention risks, collaborating with Sales and Underwriting as needed
Develop and conduct employee presentations for client groups to explain benefit lines, eligibility requirements and claims processing procedures
Develop and provide demonstrations and training to Plan Administrators on various topics including the web portal applications for Advisors/Consultants, plan administrators and members
Educate clients on plan design, coverage, administrative procedures, and best practices
Act as a subject matter expert to support the Group Benefits Sales team in the acquisition of new business; participate in finalist presentations, as required
Lead the end-to-end implementation of new groups, including coordinating and facilitating installation meetings
Identify opportunities to improve training documents, service processes, client experience, and operational efficiency; recommend and support implementation of improvements
Represent Saskatchewan Blue Cross at industry events, client sessions, or trade shows as assigned
Other duties, as assigned

QUALIFICATIONS & SKILLS

Completion of a Post-Secondary Diploma or Certificate. A combination of training and experience will be considered
Minimum of 3 years’ prior experience in Group Benefits
Current GBA designation or working towards the designation would be considered an asset
Previous customer service experience is required
Group product knowledge is considered an asset, including an understanding of fundamental concepts related to pricing and underwriting insurance risk
Proven ability to determine business priorities, meet goals, handle high volumes of work
Excellent analytical, problem solving, interpersonal, attention to detail, organizational and time management skills
Strong negotiation and influencing skills
Superior customer service and relationship management skills
Strong oral and written communication skills with the ability to conduct presentations
Independent, self-motivated individual with ability to run multiple tasks and deadlines simultaneously
The ability to collaborate internally across multiple departments while remaining flexible and adaptable
Knowledge and understanding of growth and retention strategies
Excellent planning and project management skills with the ability to complete projects within tight timeframes
Must possess and maintain a valid Class 5 driver’s license
Must be willing to travel and work flexible hours
Legally entitled to work in Canada on an unrestricted basis
Criminal Record and background check satisfactory to Saskatchewan Blue Cross
This role will occasionally require working outside traditional business hours to meet client needs

Saskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.

#SBCCareers

Apply Now

Refine Your Search

customer service team lead jobs in saskatoon, sk

Group Benefits Service Specialist

Service Coordinator

Customer Care Representative

Customer Service Representative

Executive Assistant

Customer Service Ground Support

Customer Service Manager - Assistant Operations Manager

Sales Excellence Advisor

Team Sales Customer Service Lead

Business Manager

Hunting Team Lead

Retail Operations Manager

Lead Operator, Building Operations (42234)

Team Lead, Operations

Operations Specialist (Management Trainee Program)

Customer Service Agent

IA Client Service Associate

Facilities Administrator

Manager, IT Client Experience

Clerical Supervisor 13

Back of House Coordinator

Site Safety Coord / Warehouse Specialist

Customer Operations Leader - OMNI Experience

Duty Manager

Saskatoon EX - Event Staff

I want to receive the latest job alerts for customer service team lead in saskatoon, sk

Related Searches

Job seeker tools

Employer Tools

Browse

Stay Connected