Job Title: Systems Administrator II – Saskatoon
Location: Saskatoon, SK
Closing Date: June 18, 2026
Competition Number: MLTA-SKN-202606-050
Who we are
MLT Aikins is a full-service law firm of more than 350 lawyers across the four western provinces. Named one of Canada’s best law firms by the Globe and Mail, MLT Aikins is the only law firm to have offices in Vancouver, Edmonton, Calgary, Saskatoon, Muskeg Lake Cree Nation, Regina and Winnipeg. As one of the largest firms in Canada, we have the bench strength and geographic scope to meet the increasingly complex needs of clients.
Job summary
Reporting to the Manager, IT Infrastructure, the Systems Administrator is responsible for delivering responsive, high-quality technical support for standard applications, end-user devices and core infrastructure services. This role provides support through email, remote, telephone and onsite channels, collaborates closely with IT team members across the firm and escalates issues as needed to ensure timely resolution and a strong user experience.
Responsibilities include:
-
Providing administrative and technical support for more than 800 users across multiple office locations
-
Assessing, prioritizing and resolving incidents and service requests within the corporate ticketing system, escalating issues when appropriate
-
Administering user lifecycle activities including provisioning, modifying and deactivating accounts for new hires and departing employees, with a strong emphasis on Active Directory administration
-
Imaging, configuring, deploying and supporting desktop and laptop hardware
-
Analyzing, troubleshooting and resolving escalated infrastructure issues involving end-user systems, servers, storage and network connectivity and managing related HelpDesk tickets to completion
-
Administering and supporting Active Directory and Group Policy
-
Contributing to infrastructure planning, standards development and system upgrades that support evolving business needs
-
Managing and supporting mobile devices through Microsoft Intune including setup, corporate email access and troubleshooting of internal connectivity issues
-
Creating and maintaining clear documentation for routine procedures, support activities and project work
-
Testing software and following established deployment procedures in collaboration with other Systems Administrators
-
Supporting Microsoft Azure services including Conditional Access policies, Intune, Microsoft 365 and Exchange Online
-
Verifying and monitoring backups across systems in coordination with the Managed Service team
-
Assisting with office moves, workstation replacements, workstation changes and network user setup
-
Participating in team-based projects and other infrastructure initiatives as required
-
Ensuring customer issues, requests and related details are accurately logged and tracked in the corporate ticketing system
-
Maintaining accurate change records and supporting formal change request processes for higher-level environment updates
-
Delivering high-quality customer service through phone, remote and onsite support, with timely escalation of end-user issues when needed
-
Performing other duties as required to support the IT team and broader business needs
-
Providing after-hours and weekend monitoring or support work as required
Qualifications include:
-
Post-secondary education in Information Technology, Computer Science or a related discipline, combined with a minimum of five years of relevant experience
-
A minimum of five years of hands-on Microsoft Active Directory experience including Group Policy, DNS and DHCP administration
-
Three to five years of Microsoft Azure and Microsoft 365 experience, including Intune, Conditional Access, Exchange Online, Entra ID, Privileged Identity Management and Microsoft Teams
-
Advanced experience with Microsoft technologies across Azure, Microsoft 365 and Windows environments (Windows 11 and server OS)
-
Strong networking knowledge including TCP/IP, VLANs, DHCP and infrastructure support (firewalls, switches, VPNs)
-
Experience managing server environments, including configuration, maintenance and troubleshooting
-
Solid understanding of cloud environments, application architecture and integrations
-
Strong security awareness with experience across platforms such as Microsoft Defender, SentinelOne and Darktrace
-
Working knowledge of ITIL principles and experience with service desk/ticketing systems
-
Experience supporting end-user technologies including printers, mobile devices and VoIP systems
-
Knowledge of automation and scripting (e.g., PowerShell)
-
Strong end-user support skills with the ability to communicate technical concepts clearly to non-technical users and gather relevant details from users who may have difficulty describing an issue
-
Experience using ticketing systems to track incidents, requests and changes accurately
-
Ability to manage competing priorities in a fast-paced environment
-
Ability to perform physical tasks, including lifting up to 50 lbs as required
-
The following are considered assets: experience in a legal environment, familiarity with iManage, Aderant, Microsoft Azure, Darktrace, SentinelOne, Tanium and related systems
Competencies and attributes:
-
Strong communication, organizational and interpersonal skills
-
Ability to work independently and collaboratively in a team environment
-
Demonstrates accountability, sound judgment and attention to detail
-
Ability to learn quickly and adapt in a dynamic environment
-
Client-focused with a commitment to high-quality service delivery to internal and external clients
We offer:
-
A competitive salary including individual performance bonus
-
Flexible benefit plans for dental, health and wellness benefits
-
Access to group savings plans and investment options
-
Earned Days Off Program
-
Growth and development opportunities
-
Mentorship and support
-
Ongoing job-specific training and opportunities for professional development
-
A positive and inclusive work environment
Our Diversity Statement
MLT Aikins is an equal opportunity employer and is committed to building an inclusive and diverse work environment. Our principles of diversity, equity and inclusion create a space for everyone to collaborate, allowing us to deliver excellent and increasingly innovative legal service to our clients. We encourage individuals of a diverse group to apply to our job postings.
If this sounds like you, please submit your resumé and cover letter by using the Apply Button. Only those candidates selected for interviews will be contacted.
