Notice of Full-time Support Staff Vacancy
We are looking for amazing! If you are dynamic and would like the opportunity to help us to be recognized as the best student-centered College in the country, then you will find it here. As a member of our team, you will help students find their passions and help them achieve their amazing. If this is you, then join us at the hub of the Great Lakes, in the traditional territory of the Anishnaabek people.
The Opportunity: A Service Desk Technician who provides technical software, hardware and network problem resolution to all College community computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a Service Desk environment. The incumbent responds to queries, runs diagnostic programs, isolates problems, and implements solution as determined or provided. Clearly communicating technical solutions in a user-friendly, professional manner, and providing end-user guidance as needed is required. Following ITSM standards and process work with and provide reports associated to Incident management and Service request, as well as providing input for Problem and Change management. Tracking assets and conducting hardware and software inventory database maintenance and reporting help to support refresh and lifecycle planning as part of this role.
What you need to be successful:
- diploma in Computer Studies or computer certification program
- minimum two years’ experience in a Service Desk or computer support position configuring supported end user environments in a networked environment, including installation, configuration and maintenance of computer hardware and software
- experience in following:
- a customer-facing, customer-service related role
- creation and maintenance of technical documentation and ITSM process
- knowledge of generally accepted business enabling software for performing day-to-day functions
- strong analytical, evaluative, and problem-solving abilities
- exceptional organizational skills
- strong interpersonal skills to work effectively within a collaborative team environment
- excellent written/verbal communication and customer service skills
- strong commitment to academic excellence and student success
This is an full-time support staff position, Payband G $34.60 - $39.93/hour (starting rate $34.60/hour), 35 hours/week
NOTE: I/O, Appendix D and PT Staff considered internal applicants.
Sault College is committed to equity, diversity, and inclusion. We invite applications from qualified individuals and we welcome applications from women, visible minorities, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We fairly hire the best candidates based on merit.
PLEASE SUBMIT YOUR RESUME, COVER LETTER AND THREE REFERENCES
We thank all applicants in advance – only those selected for an interview will be contacted.
