Veterans Housing Inc., the building manager of the Legion building, is in the process of hiring a Custodian for the building. The position is responsible for care and minor maintenance issues in the Legion building.
The responsibilities and compensation package will be discussed with the successful short list.
Interested parties are requested to file their application for the position with the Branch 25 Manager, Helen Stewart by 1:00 pm on Friday June 19th, 2026, stating their qualifications, work history and experiences. At the closing of this posting, a shortlist of qualified applicants will be determined and those invited to interview are asked to provide three references at that time. Only those selected for an interview will be contacted.
This posting is open to all applicants, all things being equal, priority will be given to VETERANS or LEGION MEMBERS.
Applications of interest may be submitted by e-mail attention Branch Manger to: [email protected], or by Canada Post to: Royal Canadian Legion Br. 25., 96 Great Northern Rd., Sault Ste. Marie, ON P6B 4Y5 or hand delivered to the Legion attention Branch Manager at 96 Grt. Northern Rd.
Role Overview
Live-In Superintendent – High-Rise Apartment Building (108 Units)
Position Summary
The Live-In Superintendent resides on-site and is responsible for the daily operation, maintenance, safety, and resident support of a 108-unit high-rise apartment building. This role combines hands-on maintenance, customer service, and on-call emergency response, ensuring the property operates efficiently and maintains a high standard of living for residents. Reporting directly to Property One Management.
1. Residency Requirement
- Superintendent must reside in the designated on-site unit as a condition of employment
- Maintain the unit in good condition as it reflects the property standards
- Be visibly present and accessible to residents during working hours
2. Working Hours & Availability
- Standard working hours to be established (i.e. 8:00 AM–4:30 PM)
- Scheduled office hours for resident interaction
- Ability to work a staggered schedule
- On-call availability for emergencies outside regular working hours
- Respond to urgent issues within a defined timeframe (i.e. immediate or within 30 minutes depending on severity)
- Maintain a balance between availability and reasonable personal time (non-emergency boundaries respected)
3. Building Operations & Maintenance
Daily Responsibilities
- Conduct routine inspections of common areas, building systems, and grounds
- Perform minor repairs including plumbing, electrical, painting, and general upkeep
- Ensure building cleanliness and curb appeal are consistently maintained
- Monitor operation of HVAC, plumbing, elevators, and life safety systems
Preventative Maintenance
- Execute and track preventative maintenance schedules
- Maintain detailed logs for all inspections and servicing
- Coordinate seasonal maintenance and system changeovers
4. Work Order Management
- Receive and respond to resident maintenance requests
- Prioritize work orders based on urgency and impact
- Complete repairs efficiently or coordinate external contractors
- Maintain clear communication with residents on access and timelines
5. Emergency Response (Key Live-In Component)
- Serve as the primary on-site emergency contact after hours
- Respond to:
- Water leaks and flooding
- Fire alarms and system alerts
- Power outages
- Elevator issues (liaising with elevator contractor)
- Take immediate action to mitigate damage and ensure resident safety
- Contact emergency services and notify property management as required
- Complete detailed incident reports
6. Contractor & Vendor Coordination
- Schedule and supervise contractors working on-site
- Ensure compliance with building policies, safety requirements, and insurance
- Provide access to mechanical rooms, units, and service areas
- Verify work completion and quality
7. Cleaning & Building Upkeep
- Perform cleaning of common areas
- Maintain garbage and recycling rooms
- Ensure waste is handled properly and regularly
- Monitor and coordinate pest control services
8. Resident Relations
- Act as the primary point of contact for residents
- Provide professional, courteous, and responsive service
- Address complaints, concerns, and general inquiries
- Foster a positive community atmosphere
- Enforce building rules consistently and fairly
9. Move-In / Move-Out Coordination
- Schedule and oversee move-ins and move-outs with support from the Concierge
- Coordinate elevator bookings and protection
- Conduct unit inspections as required
- Ensure compliance with building procedures
10. Security & Access Control
- Monitor security systems including cameras and entry systems
- Ensure doors, locks, and access points are functioning properly
- Manage distribution and tracking of keys, fobs, and access devices
- Report suspicious activity and safety concerns
11. Administrative Responsibilities
- Maintain logs for:
- Maintenance activities
- Inspections
- Incidents and emergencies
- Track inventory of supplies and tools
- Assist property management with reporting and budgeting insights
12. Boundaries & Professional Expectations (Important for Live-In Role)
- Always maintain professional boundaries with residents
- Avoid non-emergency interruptions outside of working hours
- Ensure residents understand emergency vs. non-emergency situations
- Represent ownership/management professionally while living on-site
13. Seasonal Responsibilities
Winter
- Monitor snow removal contractors or perform clearing of walkways as required
- Ensure safe access to entrances and walkways
- Monitor for ice hazards and apply ice-melt as needed
Summer
- Maintain exterior cleanliness and landscaping oversight including grass cutting
- Inspect building exterior, balconies, and drainage systems
14. Health, Safety & Compliance
- Ensure compliance with all applicable safety regulations and codes
- Conduct routine safety inspections
- Maintain WHMIS standards
- Respond to and manage emergency situations
15. Tools & Equipment
- Proper use and maintenance of all tools and equipment
- Ensure safe storage of materials
- Report damaged or missing tools immediately
16. Performance Expectations
- High level of building cleanliness and maintenance
- Prompt and effective response to emergencies
- Strong resident satisfaction and communication
- Compliance with safety and operational standards
- Reliable on-site presence and accountability
Benefits:
Work Location: In person
