Sherbrooke, Qc Customer success specialist Jobs – 3 Openings This Week

Bilingual Print Customer Success Specialist (Contract)
Staples —Canada
- $54,350–$67,950 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Business development
- Dental care
13d

Other jobs to consider

Find your next job by exploring related positions.

Mortgage Specialist - Sherbrooke
Scotiabank —Sherbrooke, QC
Build lasting relationships with clients, referral partners, and community stakeholders to generate mortgage opportunities and referrals.
Loans Analyst (Bilingual)
Farm Credit Canada —Saint-Hyacinthe, QC
Proven ability to build effective partnerships with colleagues and customers. You’ll work closely with Relationship Managers to assess risk, structure credit…
$83,040–$112,340 a year
7d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Support Specialist - Bilingual (French)
Uline —Milton, ON
Process customer orders, make product recommendations and handle account inquiries using world-class technology. Best-in-class, clean, modern facilities.
$35–$40 an hour
9d
Customer Enablement Specialist
Teranet —Toronto, ON
Solicit feedback regarding products & services, contribute to the development of a formal feedback and intake program and work with internal stakeholders for…
$70,000–$75,000 a year
8d

Show more jobs in cities nearby

I want to receive the latest job alerts for customer success specialist in sherbrooke, qc

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Bilingual Print Customer Success Specialist (Contract)

Staples
Canada

Apply Now

Job details

Full-time
13 days ago

Benefits

Dental care
RRSP

Skills

Bilingual
Pre-sales solution discovery
Sales support
Typography
Outbound sales
Pricing
Customer relationship building
Microsoft Outlook
Customer retention
Key account management
Client relationship development
Adobe Creative Suite
Colour theory
Business development
Math
Presentation skills
Sales orientation
Customer relationship management
Print production
Customer service orientation
Prospecting
Client consultation
College diploma
Account management
Arts
Communication skills
Client interaction

Full job description

Some of what you will do:

As the Digital Print Account Specialist, your role will be divided into two main areas of responsibility.

For new ePrint business opportunities, your primary responsibilities will involve prospecting potential ePrint clients, understanding their needs, and presenting our ePrint solutions to address those needs, and preparing business cases and building requests to the Digital Print Application Team. You will serve as a vital link between Staples and potential clients, contributing directly to our expansion and success.

On going account management for ePrint clients you will be responsible for building and maintaining strong relationships with clients and our internal account management team, constantly working to understand their ongoing and changing print and communication needs and developing and executing effective strategies to help them achieve their objectives. Your role will be crucial in ensuring client satisfaction, driving revenue growth, and customer retention, working closely with our wider account management team.

Specifically, You Will:

Act as the primary point of contact for assigned customers, fostering strong relationships, and understanding their unique business needs.
Liaise with the wider account management team, to help manage the customers relationship holistically.
Partners closely with Staples Print Sales team to retain and grow program account relationships.
Maintains detailed customer account information to highlight growth opportunities for software solutions.
Conducts quarterly reviews with customers to review storefront health and performance. Consistently seeks to find opportunities for growing relationships, working closely with Program Manager, ePrint Operations and Team Manager, ePrint.
Proactively address client concerns, troubleshoot issues, and manage client expectations.
Provides guidance and supports new sales reps in the development of program account opportunities. This includes participating in customer meetings and developing pricing & services strategies for the client.

Some of what you need:

College or technical school diploma in graphic arts or related discipline or equivalent experience.
Reading-lengthy & complex texts to extract & interpret information.
Writing-technical & tailored texts.
Mathematical Skills-complete basic & complex mathematical calculations.
Basic skills with design software (Adobe Creative Suite).
Basic colour theory, typography print production and principles of file management and design.
Good use of Microsoft Office Suite (Outlook, Excel and PowerPoint).
Understands steps involved in the printing process.
Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors.
Prior industry experience with knowledge of margins within multiple product categories.
3 years’ experience in the graphic communication & printing industry.

Physical demands/working conditions:

Remote environment.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#MakeAnImpact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply Now

Refine Your Search

customer success specialist jobs in sherbrooke, qc

Bilingual Print Customer Success Specialist (Contract)

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for customer success specialist in sherbrooke, qc

Job seeker tools

Employer Tools

Browse

Stay Connected