Position: Clinical Administrator – EWPCN Meadowlark Medical Clinic
Employment type: Temporary, Full-time, 1.0 FTE (40 weekly hours)
Contract end date: January 31, 2027
Location: In-office work is based out of Meadowlark Health and Shopping Centre (156 street and 87 avenue). This position works Monday to Friday from 8-4:30pm
Job Posting ID: MOA479
Objective: Clinical Administrators are the face of the organization and are often the first and last person that our patients are in contact with. As ambassadors for the EWPCN, the Clinical Administrators have a direct impact on the patient experience by creating a welcoming and respectful environment for everyone they are in contact with.
ABOUT THE EDMONTON WEST PRIMARY CARE NETWORK:
With a mission to support family physicians in improving primary care through relationships, collaboration and innovation, Primary Care Networks (PCN) are groups of family doctors who work with other health professionals to coordinate the comprehensive delivery of primary care services for their patients. Our team of health professionals includes Nurses, Dietitians, Pharmacists, Behavioral Health Consultants, Social Workers and Exercise Specialists who collaborate to provide comprehensive primary care services for the community.
Qualifications:
- Medical/Office Administration or Medical Office Assistant Diploma, medical terminology. A combination of relevant education and experience will be considered in lieu of a diploma.
Previous Experience:
- Able to work effectively in a team environment
- Excellent written and oral communication skills
- Able to adjust communication style with various stakeholders (i.e. patients, physicians).
- Detail and accuracy oriented
- Aptitude for problem solving
- Positive attitude and respectful demeanor
- Experience and be proficient in working with Microsoft Office 365
- Experience in Electronic Medical Records (EMR), preferably MedAccess
In this role, you can expect to:
Administrative Duties:
- Minor correspondence: answering incoming phone calls, checking voicemail and faxes, distributing mail within the clinic
- Accurate data entry
- Coverage in other administrative areas
Clinical Support:
- Acceptance and organization of incoming referrals
- Appropriate and timely booking of new referrals
- Managing patient appointments at the central office
- Direct patient and physician inquiries (i.e. phone calls, e-mails, faxes) to the correct resource
Patient Interaction:
- Consistently applying best practices as outlined in the Provincial Registration Standards and Practices Manual when registering a new or existing patient for healthcare services.
- Uphold strict confidentiality regarding patient records and information as per privacy legislation
Key Deliverables:
- Demonstrates a respectful, patient-centered approach and acts as a positive ambassador for the EWPCN
- Effectively prioritizes duties and responds to emerging needs with a sense of urgency
- Brings recommendations for improvement forward
- Works collaboratively with clinical resource team members and communicates effectively
- Eager to learn and takes initiative
- Demonstrates critical thinking and ability to solve problems
What We Offer:
- Monday to Friday schedule (8:00AM to 4:30PM)
- 80% employer paid benefits, including: extended health, dental, health spending account, life and disability insurance coverage
- Retirement Savings: 8% RRSP Matching Program
- Sick time, personal time and professional development days
- Up to $750 per year to fund professional development opportunities, in addition to EWPCN-directed training
Applications
To apply, please send your resume and cover letter to [email protected]
The position will be posted until a suitable candidate is found, so we invite you to submit your application as soon as possible. We are also happy to accept referrals if you know someone that you think will be fit for this role.
Due to the volume of applications, we will only contact the successful candidates for interview invitations.
Thank you for applying to the Edmonton West Primary Care Network!
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: $24.99 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Med Access: 1 year (preferred)
- MOA in a family practice clinic/ primary care clinic: 1 year (preferred)
Work Location: In person
