Marina Administrative Coordinator
Port Sidney Marina
Sidney, British Columbia
Build Your Career on the WaterfrontImagine starting each workday overlooking beautiful Sidney Harbour, surrounded by boats, ocean views, and a team that genuinely enjoys working together.
At Port Sidney Marina, we believe that exceptional customer experiences begin with exceptional people. Every conversation, every interaction, and every detail matters because we're not simply managing a marina, we're creating memorable experiences for our boating community.
We're currently looking for an enthusiastic, organized, and customer-focused Marina Administrative Coordinator to become an important part of our team.
If you enjoy helping people, take pride in being organized, and thrive in a fast-paced environment where every day brings something new, we'd love to meet you.
About Port Sidney Marina
Port Sidney Marina is one of Vancouver Island's premier marinas, located in the heart of beautiful Sidney, British Columbia.
Our marina serves hundreds of annual moorage customers, welcomes visiting boaters from around the world, and supports a vibrant waterfront community of local businesses, marine professionals, and recreational boaters.
Our reputation is built on passion, integrity, commitment, teamwork, and exceptional customer service.
We're continually investing in our facilities, our systems, and most importantly, our people.
About the Position
Working alongside the General Manager and the front office crew, you'll help ensure our marina operates smoothly while delivering an exceptional experience for every customer who visits.
This is much more than an administrative position.
You'll be a part of the welcoming face of Port Sidney Marina, assisting customers, supporting marina operations, coordinating reservations, processing financial transactions, and helping create the positive, professional atmosphere our customers have come to expect.
If you're someone who enjoys variety, solving problems, staying organized, and making people's day a little better, you'll feel right at home here.
Your Responsibilities:
Customer Experience
- Welcome customers in person, by telephone, email, and VHF radio.
- Deliver exceptional customer service with professionalism and enthusiasm.
- Manage transient reservations, seasonal moorage agreements, and customer inquiries.
- Coordinate arrivals and departures with marina crew.
- Respond to customer requests promptly and professionally.
- Build positive relationships with our boating community.
Administration
- Prepare moorage agreements and customer documentation.
- Maintain accurate customer, vessel, and financial records.
- Process invoices, payments, deposits, and daily balancing.
- Assist with accounts receivable and collections.
- Generate management reports.
- Support month-end accounting procedures.
- Maintain organized electronic and paper filing systems.
Office Coordination
- Maintain office supplies and inventory.
- Process retail sales and point-of-sale transactions.
- Assist in developing and improving office procedures.
- Help maintain a welcoming, efficient, and professional office environment.
Marina Operations Support
- Maintain marina records and operational documentation.
- Assist with incident reporting and emergency communications.
- Support safety procedures and operational checklists.
- Work closely with dock crew to ensure smooth day-to-day operations.
Technology
- Operate marina management software.
- Process electronic payments.
- Administer gate access and key card systems.
- Produce occupancy and operational reports.
- Assist with basic office technology troubleshooting.
What We're Looking For
We're looking for someone who brings more than experience. We're looking for someone who brings the right attitude. Our ideal candidate is:
- Friendly and genuinely enjoys helping people.
- Positive, professional, and approachable.
- Exceptionally organized and detail-oriented.
- Calm under pressure and able to prioritize competing tasks.
- A strong communicator with excellent interpersonal skills.
- Honest, dependable, and accountable.
- Comfortable taking initiative while working collaboratively within a team.
- Always looking for ways to improve processes and customer experiences.
QualificationsRequired
- Minimum two years of administrative, office, hospitality, or customer service experience.
- Excellent organizational and time management skills.
- Strong written and verbal communication.
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Experience with billing, cash handling, and accounts receivable.
- Ability to maintain confidentiality and exercise sound judgment.
- Ability to work weekends and statutory holidays during the boating season.
Preferred
- Marina, hospitality, tourism, or property management experience.
- Experience with reservation or property management software.
- Accounting or bookkeeping experience.
- Basic boating knowledge or willingness to learn marine terminology.
- First Aid and CPR certification.
Physical Requirements
- Primarily office-based with regular walking throughout the marina.
- Comfortable working outdoors in all weather conditions.
- Ability to occasionally lift up to 30 pounds.
- Ability to safely work around docks and waterfront environments.
What We Offer
- Competitive hourly wage
- Extended Health and Dental Benefits
- Life Insurance
- Paid Time Off
- On-site Parking
- A supportive and collaborative team environment
- Opportunities for professional growth and development
- The opportunity to build a rewarding career in one of British Columbia's most beautiful waterfront communities
A Message from Our General Manager
"At Port Sidney Marina, we're building more than a great marina, we're building a great team.I believe that skills can be taught, but attitude, integrity, kindness, and a genuine desire to help others are what create an exceptional workplace.We're looking for someone who takes pride in their work, enjoys supporting their teammates, and wants to make a positive difference in the experience of every customer who visits our marina.If you're looking for a place where your contributions are appreciated, your ideas are welcomed, and your work truly makes a difference, I'd welcome the opportunity to meet you.We look forward to learning more about you."
Shawn
General Manager
Port Sidney Marina
Port Sidney Marina is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and welcoming workplace for all employees and guests.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $26.00-$28.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Mileage reimbursement
- Profit sharing
- Wellness program
Work Location: In person
