sioux lookout, on passenger service Jobs – 3 Openings This Week

Customer Service Agent
Wasaya Airways LP —Sioux Lookout, ON
- Overtime
- Heavy lifting
- Customer service
- English
- Employee stock purchase plan
- Disability insurance
Quick apply
Customer Service Agent (YXL)
Wasaya Airways —Sioux Lookout, ON
- Overtime
- Heavy lifting
- Customer service
- Microsoft Office

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Customer Service Agent

Wasaya Airways LP
Sioux Lookout, ON

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Extended health care
Employee stock purchase plan
Disability insurance
Dental care
Paid time off
Company pension
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Heavy lifting
Customer service
Call center
English
High school diploma or GED
Data entry
Time management

Full job description

POSITION SUMMARY

The Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained at the highest level.

MAJOR RESPONSIBILITIES

Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc.
Issue tickets, prepare boarding passes and prepare and update manifests for all flights.
Perform passenger check-in procedures, pre-boarding assistance and provide assistance to special needs passengers.
Ensure all passenger baggage is tagged and identified properly.
Greet arriving flights and escort passengers into the terminal.
Make announcements including boarding calls, flight updates and paging passengers.
Communicate with dispatch regarding up-to-date arrival times and correspond with other carriers.
Collect payment, handle cash and complete Daily Sales Report
Complete, submit and file all required paperwork including: LARF, FIM, Limited Release Tags, Collect Shipment Form, and any other paperwork/reports.
Assist Customer Care Specialist with incoming calls as required.
Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.

EDUCATION/EXPERIENCE

High School diploma or equivalent is an asset.
Previous customer service experience is preferred.

SKILLS/ABILITIES

Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Proven data entry skills
Strong customer service orientation
Strong work ethic and positive team attitude
Proficient use of Microsoft software, internet, and e-mail
Professional appearance and manners
Good organizational, time management and prioritizing skills
Must be able to work with minimal supervision
Ability to communicate in Oji-Cree or Ojibway is an asset.

CONDITIONS OF EMPLOYMENT

Overtime as required.
Weekend work may be required.
May be exposed to loud noises.

PHYSICAL REQUIREMENTS

Ability to lift or move up to 70 lbs.; repetitively.
Manual dexterity is required to use desktop computers and peripherals.

Wasaya Airways LP thanks all applicants for their interest but only those selected for an interview will be contacted.

Upon request, accommodations are available throughout the selection process.

Wasaya gives preference to Indigenous peoples.

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company pension
Dental care
Disability insurance
Employee assistance program
Employee stock purchase plan
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Education:

Secondary School (preferred)

Experience:

Call center: 1 year (preferred)
Customer service: 1 year (preferred)

Language:

English (preferred)

Work Location: In person

Quick apply

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Customer Service Agent

Customer Service Agent (YXL)

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