Smiths Falls, On Bilingual customer service associate Jobs – 3 Openings This Week

Bilingual Customer Service Representative
Saand —Ottawa, ON
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
1d
2026-0056 - Bilingual Customer Service Representative, eSAFE
Electrical Safety Authority —Kanata, ON
- $1,862.48–$1,980.26 a month
- Full-time
- Hybrid work
- Bilingual
- English
- High school diploma or GED
3d
Bilingual Client Service Representative
Canadian Resident Matching Service —Canada
- $50,000–$60,000 a year
- Overtime
- Remote
- Bilingual
- Microsoft Word
- Medicine

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2026-0056 - Bilingual Customer Service Representative, eSAFE
Electrical Safety Authority —Ottawa, ON
Requires experience to gain a basic understanding of inspection code and the non-technical rules and regulations as well as familiarity with electrical…
$1,862.48–$1,980.26 a month
3d

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Customer Service Representative - Bilingual (French)
Uline —Milton, ON
Process customer orders, make product recommendations and handle account inquiries using world-class technology. Best-in-class, clean, modern facilities.
$35–$40 an hour
1d
Bilingual Customer Service Representative
Lawson Products —Mississauga, ON
We’re looking for an English and French speaking Customer Service Representative to provide specialized customer service and administrative support to Lawson…
$20.00–$23.87 an hour
Quick apply
9d

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Bilingual Customer Service Representative

Saand
Ottawa, ON

Quick apply

Job details

Full-time
1 day ago

Skills

Bilingual
French
Sales
Customer service
ERP systems
Post-secondary education
English
Microsoft Office
Time management

Full job description

Job Description

Title:

Bilingual Customer Service Representative

Department:

Sales / Customer Service

Reports to:

General Manager

Shift:

Day, 8:00am to 4:30pm

Purpose of position:

The Bilingual Customer Service Representative serves as the primary point of contact for customers, ensuring accurate order processing, timely communication, and a high level of customer satisfaction. This role requires strong attention to detail, technical understanding of Saand products, and effective coordination with internal teams to support successful project execution.

This position is designed as a growth role, offering opportunities to take on increasing responsibility over time and develop toward a future Customer Service Lead / Supervisor role based on performance, capability, and business needs.

Duties & Responsibilities

Customer & Order Management

Contact and communicate with customers via phone and email to support orders, deliveries, and inquiries
Review, analyze, and vet incoming customer orders for completeness and accuracy in accordance with established standards and protocols
Check and proofread orders to ensure pricing, specifications, and delivery details are correct
Assist customers with order tracking, expediting, and delivery coordination
Enter / Log customer complaints, credits, and RMAs with complete and accurate information from the customer’s perspective

Technical & Project Support

Develop and maintain technical knowledge of Saand products, including benefits and product comparisons
Read and interpret technical drawings and specifications to support accurate order processing
Support project-related orders through coordination with project managers, purchasers, and internal teams
Participate in customer account visits, including project discussions and alignment of customer schedules with internal capacity planning

Internal Coordination & Problem Solving

Coordinate interdepartmentally with Production Scheduling, Shipping, Engineering, IT, and A+W Support to resolve order-related issues
Troubleshoot processing challenges and identify solutions that support customer expectations and internal efficiency
Communicate potential order issues proactively to outside sales representatives and collaborate on solutions
Assist outside sales representatives to ensure alignment and overall customer satisfaction

Ownership, Standards & Continuous Improvement

Take ownership of assigned customer accounts and orders from entry through delivery
Identify recurring issues or inefficiencies and escalate improvement opportunities
Support department standards and best practices through consistent execution and teamwork
Participate in continuous improvement discussions related to customer service and order processing

Team Support & Development Exposure

Assist with training, knowledge-sharing, and onboarding support for new or less experienced team members as experience grows
Act as backup support within the customer service/order entry workflow as required
Demonstrate professionalism, collaboration, and accountability as a contributing member of the team

Work Experience Requirements:

2–3 years of customer service experience in a manufacturing or technical environment, or equivalent experience with a strong willingness to learn
Fluency in English and French, written and oral, is mandatory
Working knowledge of MS Office and sales order/ERP software with strong keyboarding skills
Ability to read and understand technical drawings and diagrams is an asset
Knowledge of the glass industry (tempering, IG, laminated, fabricated glass) is an asset
Strong attention to detail with excellent organizational and time-management skills
Proven customer service orientation and problem-solving ability
Ability to establish priorities, work collaboratively as part of a team, and respond with appropriate urgency

Growth & Development Opportunities

Progressive ownership of customer accounts and complex orders
Exposure to process improvement initiatives within Customer Service and Order Entry
Opportunities to support training and informal mentoring of team members
Cross-functional collaboration with Sales, Production, and Scheduling
Development pathway toward a Customer Service Lead / Supervisor role based on performance and readiness

Education Requirements:

Post-secondary education

Quick apply

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bilingual customer service associate jobs in smiths falls, on

Bilingual Customer Service Representative

2026-0056 - Bilingual Customer Service Representative, eSAFE

Bilingual Client Service Representative

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