Your Job
DarkVision, a Koch Engineered Solutions company, is seeking a Product Operations Manager to support the execution and delivery of DarkVision's award winning industrial imaging technology. This role is focused on delivery execution, addressing customer follow-up questions, and coordinating service quality objectives, enabling the Product Manager to focus on longer-term planning, roadmap development, and team leadership.
This role works closely with Product, Data Analysis, Data Development & Ops, Engineering, Sales, and Marketing teams to ensure customer commitments are clearly scoped and prioritized appropriately. You'll help coordinate and keep teams on track to deliver high-quality results on time. This role offers a unique opportunity to learn from the ground up what goes into ensuring our products are high impact for our customers, while bringing highly dynamic and multifaceted diversity to your day-to-day tasks.
This role is on-site and is based out of DarkVision's head office in North Vancouver, BC, where employees enjoy full access to our facility amenities including a well-equipped gym, squash court, climbing wall, steam room, private showers, and more.
Our Team
DarkVision develops the world's most advanced high-resolution ultrasonic technology for industrial asset inspection. We engineer, manufacture, and operate cutting edge hardware and software tools to deliver industry leading inspection insights that provide customers with the most detailed understanding of the condition and health of their assets. This is a great opportunity to join a world-class team that is revolutionizing how the energy industry manages the integrity of their critical assets and the safety of the environment they operate in.
What You Will Do
- Customer Requests & Delivery Execution: Act as the primary owner for customer follow-up requests arising from reports delivered to customers. This includes scoping requests, coordinating required development or analysis input, recommending priorities, and supporting delivery planning.
- Service Quality Logistics: Track, triage, and coordinate service quality items as they arise. Work with Product, Data, and Engineering teams to ensure issues are clearly understood, appropriately prioritized, and communicated.
- Customer Deliverables & Technical Content: Support the development of high-quality customer facing materials, including technical explanations, presentations, figures, and supporting analysis. Assist in the preparation of technical papers and marketing content in collaboration with Product and Marketing.
- Cross-Functional Coordination: Serve as an execution bridge between Product, Data, Engineering, and Sales teams to ensure customer requests and internal priorities remain aligned and nothing falls through the cracks.
- Support your PM: Help remove the day-to-day exposure for your Product Manager and ensure the product and services are efficiently delivering high-quality results for our customers from data analysis to customer integrity reports.
Who You Are (Basic Qualifications)
- 3+ years of relevant experience working with complex technical data or analysis-driven products
- Bachelor's degree in an engineering discipline
What Will Put You Ahead
- Jira experience
- Project management experience
- Strong organizational skills and meticulous attention to detail
- Experience writing technical whitepapers
- Clear written and verbal communication skills
- Self-sufficient - able to make decisions and balance risk/reward with limited supervision
- Ability to balance competing priorities and make pragmatic execution decisions
- Prior experience with B2B client services
General Salary Range
For this role, we anticipate paying $100,000 to $150,000 base salary per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
DarkVision Technologies Inc. is a BC-based tech company that has been disrupting the industrial imaging market since 2013. We have created the world's most advanced acoustic-based imaging platform and are packaging it into multiple new product lines, revolutionizing how our clients quantify and visualize the integrity of their critical assets.
Backed by Koch Industries, the largest privately held company in North America, DarkVision's team of Mechanical, Skunkworks, Electrical, Software, and Machine Learning Engineers is rapidly expanding to meet the demand for the company's current and upcoming products.
We provide employees the opportunity to work on cutting-edge technologies that blend science with real-world applications and invite you to join our team for the exciting journey ahead as we become the global leader in industrial imaging.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
How to Apply
If you have the above qualifications, we would like to hear from you. We thank all applicants in advance, but please be advised that only those selected for an interview will be contacted.
We are an equal opportunity employer. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the kochcareers.com webpage.
Successful candidates will be required to complete a criminal background check.
Keywords: product, service quality, deliverables, delivery, customer requests, inspection, NDE, ILI, pipeline, downhole, logging, log analysis, wireline, ultrasound, integrity, pipeline integrity, corrosion, engineering
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