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Position Highlights
The Communications team is hiring a temporary full-time Social Media Specialist (1-year contract, with the possibility of extension) to join their team at ICBC’s head office in North Vancouver.
As the Social Media Specialist, you are the go-to monitor of ICBC’s corporate social media accounts. You will provide the first response for customer enquiries and complaints related to all aspects of the corporate business. Your goal is to deliver exceptional customer service and develop responses suitable for online audiences and the social media environment.
Day-to-day responsibilities will include:
- Monitoring and reviewing social media posts and providing end-to-end problem resolution in response to customer enquiries and complaints
- The ability to handle confidential and sensitive business and customer information with appropriate discretion
- Explaining the applicable policies, procedures, programs, services and regulations to customers in understandable terms
- Adapting responses to the constraints of social media, such as diffusing issues which can otherwise quickly escalate to mainstream media
- Compiling social media data and identifying trends
- Creating social media posts including video, copy writing and asset creation
Position Requirements
The ideal candidate is able to assess potential risks to corporate reputation, understands social media best practices and is motivated to deliver high quality and creative work. They are able to multi¬task and manage deadlines with a strong ability to understand customer needs and build, develop and maintain valuable partnerships with those customers.
The successful candidate will bring:
- A degree in communications, marketing, digital, social media or equivalent experience
- 2 years + in a social media role at a large corporate company
- Recent completion of professional development courses such as Hootsuite Academy and LinkedIn learning social media courses is considered an asset
- Experience using Canva, Meltwater, Facebook, Instagram, Twitter, LinkedIn, reddit, and video editing
- Experience, knowledge and proficiency in written communications, customer support and social media management
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
- Collaborative: We include different perspectives to reach our common goals.
- Supportive: We seek to understand to meet diverse and evolving needs.
- Straightforward: We simplify the complex to make things easier.
- Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangement defined:
- Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
Only candidates legally entitled to work in Canada will be considered for this position.
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