Squamish, Bc Technology management occupations Jobs – 17 Openings This Week

Manager, Technology Operations, Service Desk
Arc'teryx —North Vancouver, BC
- $125,000–$164,000 a year
- Full-time
- Hybrid work
- Scripting
- Leadership
- Communication skills
- Employee stock purchase plan
- Dental care
Product Owner (Agile/Technical)
LION TRAVEL —British Columbia
- $85,000–$105,000 a year
- Full-time
- Computer Science
- AWS
- Bachelor's
- Dental care
- Paid time off
Quick apply
Product Manager, Merchandising & Product Lifecycle Technology
Arc'teryx —North Vancouver, BC
- $108,000–$142,000 a year
- Full-time
- Bachelor's
- Agile
- Business
- Employee stock purchase plan
- Dental care
Product Owner
TransLink —Metro Vancouver Regional District, BC
- $109,920–$164,880 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Team management
- Dental care
ReBIRD Product Owner
Arc'teryx —North Vancouver, BC
- $94,000–$124,000 a year
- Full-time
- Computer science
- Computer Science
- Presentation skills
- Employee stock purchase plan
- Dental care
Project Manager
Yocale Network Corporation —North Vancouver, BC
- Analysis skills
- Project management
- Continuous improvement
EMR Project Manager, e-Health
First Nations Health Authority —Metro Vancouver Regional District, BC
- $102,397–$138,538 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Computer Science
- PMP
8d
Project Manager BTS - FTT
TransLink —Metro Vancouver Regional District, BC
- $100,080–$150,120 a year
- Temporary
- Hybrid work
- Computer Science
- PMP
- Microsoft Office
- Dental care
3d
Product Manager
Yocale Network Corporation —North Vancouver, BC
- Agile
- Leadership
Software Engineering Manager
MoneyWay Financial Group —North Vancouver, BC
- From $64 an hour
- Full-time
- Azure
- Computer Science
- DevOps
- Dental care
- Flexible schedule
Quick apply
10d
Senior Manager, Tech Operations and Cloud Services
TransLink —Metro Vancouver Regional District, BC
- $120,560–$180,840 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Presentation skills
- Dental care
Engineering Manager, Machine Learning Platform and Infrastructure
DarkVision —North Vancouver, BC
- $150,000–$200,000 a year
- Computer Science
- DevOps
- Engineering
Senior Product Manager, SAP Distribution & Transportation
Arc'teryx —North Vancouver, BC
- $126,000–$173,000 a year
- Full-time
- ERP systems
- Product management
- Warehouse experience
- Employee stock purchase plan
- Dental care
GIS Manager
DWB Consulting Services Ltd —North Vancouver, BC
- $50–$65 an hour
- Full-time
- Computer Science
- SQL
- Analysis skills
Quick apply

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Director Technology Operations & Delivery
Raise —Toronto, ON
As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada.
Quick apply
12d
Information Technology - Director, Technology Operations & Delivery
Accerta —Toronto, ON
(ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government…
$110,000–$165,000 a year

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Manager, Technology Operations, Service Desk

Arc'teryx
North Vancouver, BC

Apply Now

Job details

Full-time

Benefits

Extended health care
RRSP match
Employee stock purchase plan
Dental care
Paid time off
Employee assistance program
Vision care

Skills

Jira
ITIL
Scripting
ServiceNow
Leadership
Communication skills
PowerShell

Full job description

Your Opportunity at ARC’TERYX:

As our next Manager, Technology Operations, Service Desk, you are responsible for leading a Technology Operations department to ensure it meets the needs of the organization. The core focus of this role is leading the Technology Service Delivery function, the team responsible for L1 and L2 support across Retail and Corporate Technology. Empowering a unified, high-performing service desk that scales with the organization.

You are responsible for understanding and balancing the demands on the department by connecting with department leadership and the departments that depend on us. You build a department strategy that aligns with department goals, break that strategy into projects for your team, and deliver on those projects effectively. You create a department culture of effectiveness, collaboration, and professional development. You take ownership and pride in the services and tools you deliver to the company and equip your team to evolve and improve those offerings as demands evolve.

This role combines hands-on involvement with people leadership and connect with stakeholders across an exciting organization to empower them with the technology they need.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Technology Operations department at Arc’teryx is dedicated to delivering a seamless and enterprise-level technology experience for users across our organization, no matter their role. By providing intuitive and reliable equipment, connectivity, software, and support, we empower professionals to focus on excelling in their craft. Our team ensures that employees have access to the devices, productivity tools, and connectivity solutions they need, whether they’re working in our offices or remotely across the globe. We are committed to developing tailored support solutions to meet the unique needs of our diverse workforce.

If you were in the Manager, Technology Operations, Service Desk role now, here are some of the core activities you would be doing:

Managing the Technology Service Delivery model - leading L1 and L2 support across Retail and Corporate Technology to deliver a consistent, premium service experience for Arc'teryx employees
Leading senior technical team members, and team leads, and specialized staff members, including guiding their careers, managing their performance, and coordinating their efforts
Understanding the evolving demands on the systems and services your team provides, investigating systems and processes to address those demands, and executing projects to implement those solutions
Collaborating with other operations teams to address common challenges and projects, and integrate workflows as appropriate
Monitoring team performance KPIs and tracking solution effectiveness against enterprise-appropriate SLAs
Organizing team efforts within the department project delivery framework, and ensuring coordination of those projects alongside relevant departments
Building and owning your department budget to ensure funding is used efficiently and effectively to meet our company objectives
Managing technology hardware inventory and procurement for Retail and Corporate users and overseeing the timely ordering and replacement of equipment through established procurement processes, maintaining accurate asset records
Informing, creating, and socializing best practices, department codes of conduct, incident response plans, and other documentation core to department functionality
Engaging with Amer Sports IT counterparts to leverage support materials, standards, and documentation while adapting them to reflect Arc'teryx's brand
Taking a hands-on leadership approach by stepping in alongside the team during high-demand periods, troubleshooting complex issues, and providing direct support to ensure continuity of service and team success under pressure

Here are some of the things you could be working on in the future:

Evolving the Technology Service Delivery model as the organization grows with programs such as regional support, executive support, and increasing service user experiences
Expanding the Service Delivery model to incorporate emerging support domains — including eCommerce channels and guest-facing applications
Working with solution vendors, industry peers, and department leadership to monitor industry trends and changes, and integrating appropriate changes into our long-term strategy
Seeking out tasks and requests that create disproportionate demand on department capacity, and make appropriate changes to reduce their impact
Redeveloping existing solutions to work for broader audiences to support our evolution as a global enterprise

Are you our next Manager, Service Desk?

You have 5+ years in support technology with 3+ years of formal people leadership experience in a service desk domain
You have experience leading service desk operations in a multi-site enterprise environment
You have experience in retail technology support across multiple time zones
You have communication skills to understand the needs of the departments that depend on us, as well as the listening skills to understand the needs of your team
You have hands-on scripting experience with PowerShell and/or ScriptRunner for Jira to automate service desk workflows, reporting, and integrations across enterprise toolsets
Familiarity with ITIL or a similar service management framework is an asset, you understand incident, request, and problem management practices and can apply them pragmatically in a fast-moving environment
You can track complex budgets, projects, and key performance indicators to inform stakeholders and deliver success
You can balance the demands of day-to-day operations with the important tasks of team leadership and development
You have hands-on experience with service desk platforms such as Jira Service Management, ServiceNow
You can proactively identify opportunities, and enact change in a way that delivers value and includes your team in that success
You can adjust your plans to react to changing needs, and develop a team culture that is able to respond to those changing needs effectively
You truly believe in the potential of technology to be a force multiplier for your colleagues and are excited to see the results of providing these tools to the people around you
You are able guide the creation of clear documentation, as well as set expectations with your team to follow documented procedures and update the documentation as solutions evolve
You work well under tight deadlines and surges in demand for your time while maintaining a collaborative attitude and maintaining the quality of your work.
Your passion for your work is paralleled by your passion for getting outside and living

Compensation:

The salary range for this role is CAD$ 125,000 - CAD$164,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.

Apply Now

Refine Your Search

technology management occupations jobs in squamish, bc

Manager, Technology Operations, Service Desk

Product Owner (Agile/Technical)

Product Manager, Merchandising & Product Lifecycle Technology

Product Owner

ReBIRD Product Owner

Project Manager

EMR Project Manager, e-Health

Project Manager BTS - FTT

Product Manager

Software Engineering Manager

Senior Manager, Tech Operations and Cloud Services

Engineering Manager, Machine Learning Platform and Infrastructure

Senior Product Manager, SAP Distribution & Transportation

GIS Manager

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If you were in the Manager, Technology Operations, Service Desk role now, here are some of the core activities you would be doing:

Here are some of the things you could be working on in the future:

Are you our next Manager, Service Desk?

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