st. catharines, on guest service agent Jobs – 41 Openings This Week

Night Auditor/Front Desk Agent
Sweetwater Group —Queenston, ON
- $22–$23 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
13h
Rooms Controller- Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $18.50–$19.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
17h
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Niagara Falls, ON
- $19.35 an hour
- Overtime
- Remote
Quick apply
13d
GUEST SERVICE AGENT
Lais Hotel Properties L —Jordan Station, ON
- $18.94 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
Quick apply
Guest Service Agent
Hilton Hotel and Suites Niagara Falls/Fallsview —Niagara Falls, ON
- $18.20 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee assistance program
Quick apply
Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
Guest Service Agent / Front Desk Agent
Holiday Inn Express Niagara-on-the-Lake —Niagara-on-the-Lake, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Quick apply
Guest Service Agent
TownePlace Suites Niagara Falls —Niagara Falls, ON
- $18 an hour
- Part-time
- Customer service
- Hotel
- Front desk
Quick apply
GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Part-time
- Sales
- Hotel
- High school diploma or GED
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Hotel
- Front desk
- Phone etiquette
- Dental care
Quick apply
14h
GUEST SERVICE AGENT LEAD
Lais Hotel Properties L —Niagara-on-the-Lake, ON
- $20.06 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
Quick apply
Guest Service Agent
Vittoria Hotel & Suites —Niagara Falls, ON
- From $17.60 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Flexible schedule
Quick apply
9d
Call Centre Agent
WildPlay —Niagara Falls, ON
- $17.75 an hour
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
7d
Guest Service Agent
Sandman Hotel Group —Oakville, ON
- $19.60–$20.60 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
2d
GUEST SERVICE AGENT LEAD
Vintage Hotels —Niagara-on-the-Lake, ON
- Full-time
- Sales
- Hotel
- High school diploma or GED
Guest Service Agent
Marriott International, Inc —Burlington, ON
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
Guest Service Agent
Motel 6 / Studio 6 —Burlington, ON
- $17.60 an hour
- Overtime
- Hospitality
- Sales
- Customer service
Quick apply
Zipline Guest Services Team Lead
WildPlay —Niagara Falls, ON
- $18.65 an hour
- Part-time
- Guest services
- Communication skills
Quick apply
FOH Rooms - Guest Service Agent Lead Hand
Canadian Niagara Hotels Group —Niagara Falls, ON
- $19.50–$19.89 an hour
- Weekends as needed
- Microsoft Word
- Bar
- Microsoft Excel
- Dental care
Quick apply
13d
Front Desk Agent/ Night Clerk
River Rapids Inn —Niagara Falls, ON
- From $17.85 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
8d
Front Desk Agent
Fairfield Inn & Suites —Niagara Falls, ON
- From $18.50 an hour
- Weekends as needed
- Google Suite
- Customer service
- Hotel
Quick apply
11d
Zipline Photo/Video Agent
WildPlay —Niagara Falls, ON
- $17.60 an hour
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
Front Desk Agent
TRAVELODGE WELLAND —Welland, ON
- $17.60–$18.20 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
2d
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Tours - Tour Sales Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $17.60 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply

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Night Auditor/Front Desk Agent

Sweetwater Group
Queenston, ON

Quick apply

Job details

Part-time
13 hours ago

Benefits

On-site parking

Skills

Bilingual
Hospitality
Financial auditing
Multilingual
Customer service
Slack
Accounting
Food service
Multi-line phone systems
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary

We Are Hiring: Late-Night Audit - Front of House

We are seeking a dedicated Night Auditor/Front Desk Agent to join our hospitality team. This role is essential in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the hotel’s reputation for excellence. The ideal candidate will be detail-oriented, friendly, and capable of managing multiple tasks in a fast-paced environment. Bilingual or multilingual skills are highly valued to assist a diverse guest demographic.

The Sweetwater Group is a privately held boutique hospitality management & development company based in the Niagara Region of Canada. We aim to provide exceptional quality experiences for our guests built on the values of authenticity, excellence, beauty, responsibility, and positive community engagement.

The Sweetwater Group holds 3 historic properties in the immediate reach of world-renowned wineries, excellent restaurants and live theatre, the majestic Niagara Falls, and all the natural beauty of Canada's unique fruit belt.

We are currently looking for exceptional Guest Service staff to join us as we build out a unique and exciting contemporary hospitality offering in Niagara-on-the-Lake (NOTL) and Ontario.

About the Role

You will be responsible for greeting our guests, managing reservations, coordinating subcontractors and deliveries, and working closely with the team to help communicate and deliver an exceptional guest experience rooted in our values.

You will work collaboratively with staff to create a remarkable environment for guests that is respectful, personal, safe and at ease, inspired, detailed-oriented, and exceeds expectations.

Must be able to work evenings, weekends and holidays.

Hourly positions starting at $22/hour.

Responsibilities

Greet guests upon arrival and during check-in/check-out processes with professionalism and courtesy
Answering the Concierge line and assisting in-house guests will thier issues or questions, and alerting a manager as required
Manage guest reservations, cancellations, and modifications efficiently using multi-line phone systems
Handle guest inquiries and resolve issues promptly to ensure high levels of customer satisfaction - including light maintenance, rooms switches, technical issues, noise complaints and more.
Conduct nightly audits of accounts, ensuring accuracy in billing and financial records
Maintain accurate records of guest information and hotel activities during late-night hours
Provide information about hotel amenities, local attractions, and services to guests
Ensure the front desk area remains organized, clean, and welcoming throughout the shift
Follow proper phone etiquette when communicating with guests and staff via multi-line phone systems
Assist with administrative tasks as needed to support hotel operations

About You

Be an excellent communicator with at least 2 years experience in hotel, food service, and/or property management
Share the vision, and have a passion for promoting the culture and brand, of the Sweetwater Group
Be able to multi-task with flexibility in hours -- assisting with everything from booking to front-of-house to property management -- in a demanding environment with high expectations for quality of service
Be a demonstrated team player that can work collaboratively with other staff who share a passion for the business and what it stands for
Understand niche markets and stay abreast of trends in the boutique hotel industry
Have technical proficiency on digital platforms including Cloudbeds, Slack, Facebook, and other cloud-based software
Foremost attention to detail

Job Types: Part-time, Seasonal

Experience:

Customer service: 2 years (preferred)
Hotel & Accommodations Night Audit or Guest Services Staff: 2 years (preferred)

Work Location: In person

Qualifications

Previous experience in a night audit role, accounting or hospitality roles is preferred; hotel experience is a plus
Strong customer service skills with a friendly and professional demeanor
Excellent phone etiquette and communication skills
Ability to work independently during late-night shifts with minimal supervision
Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
Familiarity with multi-line phone systems and guest service software preferred
Knowledge of hospitality industry standards and guest services best practices is advantageous
Must be reliable, detail-oriented, and able to handle multiple responsibilities efficiently

This position offers an opportunity to be an integral part of our hospitality team while providing exceptional service to our guests during overnight hours.

Pay: $22.00-$23.00 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in st. catharines, on

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GUEST SERVICE AGENT LEAD

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FOH Rooms - Guest Service Agent Lead Hand

Front Desk Agent/ Night Clerk

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Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Tours - Tour Sales Agent

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