We are seeking a dedicated and enthusiastic Call Center Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. You will handle a variety of inquiries, complaints, and requests via phone, email, and chat, ensuring that each interaction is handled professionally and efficiently.
RESPONSIBILITIES:
- Proactively work on the in coming calls or call out to customers to provide accurate information about products, deliveries, services, and other required information to customers.
- Assist customers with orders, processing returns, and resolving product or service issues.
- Troubleshoot and resolve customer complaints and escalate unresolved issues to the appropriate department.
- Document all customer interactions and transactions accurately in the CRM system.
- Follow up with customers to ensure their concerns are resolved satisfactorily.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Collaborate with other team members to improve processes and enhance the customer experience.
- Meet or exceed performance goals, including call handling time, customer satisfaction, and first call resolution rate.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
REQUIREMENTS:
· High school diploma or equivalent; college degree preferred.
· Previous experience in a retail after sale customer service or call center role preferred.
· Excellent communication skills, both verbal and written.
· Strong problem-solving abilities and attention to detail.
· Ability to multitask and prioritize in a fast-paced environment.
· Proficiency in using computers and CRM software.
· Positive attitude and willingness to learn and adapt.
· Ability to work flexible hours, including evenings, weekends, and holidays.
· Bilingual proficiency may be advantageous, depending on the customer base served.
Job Types: Full-time, Contract
Pay: $42,000.00-$50,000.00 per year
Benefits:
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
Ability to commute/relocate:
- Burlington, ON L7L 5S3: reliably commute or plan to relocate before starting work (required)
Experience:
- call center: 1 year (required)
- Customer Service: 1 year (required)
Work Location: In person
