Who We Are
HealthPRO Canada is the country’s national solutions partner, supporting over 2,100 publicly funded healthcare organizations. Beyond optimizing procurement, we advance system innovation, strengthen supply resilience, and unlock capacity so health systems can support better care to Canadians. We put decades of knowledge and the purchasing volumes of more than 2,100-member healthcare facilities across Canada to work.
Job Description
HealthPRO Canada is seeking a Senior Analyst - Process and Solution Design to turn complex business processes into clear requirements, practical prototypes, and solutions that work in the real world.
The Senior Analyst – Process and Solution Design maps and documents priority business processes, designs practical future states, and translates them into clear, complete, and testable requirements for technology delivery. The role may support processes beyond sourcing, but its primary focus is sourcing, contract management, and procurement.
The role works across strategic sourcing, contract management, procurement operations, business stakeholders, control functions, product management, architecture, development, quality assurance, data, and change management. It remains engaged from discovery through development, UAT, release, and stabilization, so documentation stays current and delivered solutions reflect actual operating needs.
Responsibilities
- Lead discovery and create validated end-to-end process views, with the initial focus on source-to-contract and adjacent procurement processes, including roles, systems, data, decisions, controls, handoffs, variants, and measures.
- Define workflows, business rules, data needs, integrations, user roles, reporting, non-functional needs, acceptance criteria, and traceability that technical teams can design, build, and test against.
- Keep requirements, process maps, decisions, acceptance criteria, and traceability records synchronized as scope, design decisions, and implemented behaviour evolve through development and testing.
- Participate in refinement, planning, design reviews, demonstrations, defect triage, and release-readiness discussions; clarify business intent and quickly route unresolved decisions to the right owner.
- Use organization-approved tools such as Claude Code, where permitted, to create workflow prototypes, interface concepts, data mockups, and proofs of concept that accelerate stakeholder feedback.
- Review and test generated work, protect confidential information, and follow privacy, cybersecurity, intellectual-property, licensing, accessibility, responsible-AI, and production-release requirements.
- Develop risk-based scenarios and test assets, coordinate business testers, manage defects and evidence, report readiness objectively, and support formal business acceptance.
- Apply versioning, ownership, approval, review-cycle, and archive standards; help process owners maintain a measurable improvement backlog and reusable analysis and testing practices.
Qualifications
- Five or more years of progressive experience in business analysis, process improvement, product delivery, or transformation in complex cross-functional environments.
- Demonstrated ability to document decisions, exceptions, controls, systems, data, roles, handoffs, pain points, and performance measures at the level needed for technology delivery.
- Hands-on experience eliciting functional and non-functional requirements, writing testable acceptance criteria, maintaining traceability, planning UAT, coordinating testers, and supporting sign-off.
- Experience in purchasing, procurement, supply chain, procure-to-pay, inventory or order management, supplier management, finance operations, ERP implementation, or ERP-enabled transformation. Direct strategic sourcing or RFx experience is an asset, not a prerequisite.
- Experience working through discovery, refinement, design, build, testing, release, and stabilization in Agile, hybrid, or waterfall environments.
- Ability to use approved AI-assisted coding or prototyping tools, inspect and explain generated outputs, and collaborate with engineers when a concept moves toward production.
- Strong workshop facilitation, process visualization, business writing, analytical reasoning, conflict resolution, and executive-ready communication skills.
Assets
- Experience improving ERP, purchasing, procurement, supply chain, procure-to-pay, e-sourcing, contract lifecycle, supplier management, inventory, order management, or spend-analytics platforms.
- Experience in healthcare, group purchasing, public-sector procurement, or another regulated and audit-sensitive setting.
- IIBA ECBA, CCBA, or CBAP; PMI-PBA; Lean Six Sigma; CSPO/PSPO; or an equivalent certification.
- SCMP, CPSM, CSCP, CPIM, or a relevant SAP, Oracle, Microsoft Dynamics, or comparable enterprise-platform certification or designation.
Recruitment Process
AI tools may be used during parts of the recruiting process to support screening and evaluation.
This is a newly created role. We are actively reviewing applications.
At HealthPRO Canada, we believe diverse perspectives and meaningful inclusion strengthen our team. We welcome qualified candidates from all backgrounds, lived experiences, and identities to apply.
Pay: $85,000.00-$110,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Ability to commute/relocate:
- Oakville, ON L6H 6K8: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What are your salary expectations for the role?
- Do you have at least five years of experience owning business process mapping and process improvement initiatives, including leading discovery, documenting current- and future-state processes, translating processes into delivery-ready requirements, and supporting user acceptance testing (UAT)?
- Process, requirements, and UAT experience. Describe one procurement, sourcing, contract management, supply chain, finance operations, or ERP-related initiative in which you played a significant role.
- Describe one workflow prototype, interface concept, data mockup, or proof of concept that you personally created using an AI-assisted coding or prototyping tool. If you do not yet have direct experience, please state that clearly.
Work Location: Hybrid remote in Oakville, ON L6H 6K8
