st. catharines, on director of information technology Jobs – 4 Openings This Week

Director of IT Operations
Skycomp Solutions Inc. —St. Catharines, ON
- $100,000–$110,000 a year
- Full-time
- Serving
- Analysis skills
- Continuous improvement
- Dental care
- Vision care
Quick apply
9d
Director, IT
Niagara Casinos —Niagara Falls, ON
- $140,000–$160,000 a year
- Full-time
- Azure
- AWS
- Bachelor's
- Disability insurance
- Dental care
Quick apply
12d
Director It
Niagara Casinos —Niagara Falls, ON
- $140,000–$160,000 a year
- Full-time
- Azure
- Management
- AWS
Quick apply
11d
Director, Enterprise Risk Management – IT Security & Cyber Risk
Sagen —Oakville, ON
- $160,000–$175,000 a year
- Hybrid work
- Project management
- Presentation skills
- Bachelor's
- Dental care
Quick apply
4d

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Director of IT Operations

Skycomp Solutions Inc.
St. Catharines, ON

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Casual dress
RRSP match
Dental care
Company events
Vision care
On-site parking

Skills

Serving
Post-secondary education
Analysis skills
Continuous improvement
IT
Business
Leadership

Full job description

About Skycomp Solutions Inc.

Skycomp Solutions Inc. is a Managed Service Provider (MSP) that guides businesses to effectively use technology to achieve their goals. We hold ourselves to an olympic-level standard of service, develop our people into future leaders, and are active in giving back to our community. We are in an exciting phase of growth and are looking for the right operational leader to help us scale our service team with structure, efficiency, and purpose.

We have a strong team that's ready for the next level of structure and leadership. We are looking for a Director of IT Operations who can come in and build the engine — someone who thrives on designing scalable frameworks, eliminating inefficiencies, and turning a high-performing team into a well-oiled operation.

You will be a key member of our senior leadership team, shaping the future of our service delivery and positioning Skycomp for sustainable growth.

*This is an in-office position and requires the ability and willingness to travel to client sites as needed. The role also offers opportunities to attend conferences and events throughout Canada and the US to build relationships and support ongoing professional development.

What You'll Do

Design and implement scalable service delivery frameworks aligned to business growth goals
Develop and maintain SOPs and process documentation across the service team
Apply lean management and continuous improvement principles (Kaizen mindset) to drive operational efficiency
Oversee SLA management, ticketing workflows, and escalation processes
Identify inefficiencies, measure results, and implement data-driven solutions
Align service team operations with broader business strategy
Lead, mentor, and build accountability within the service team
Collaborate with senior leadership to prepare the organization for scale

What We're Looking For

Required:

5+ years of experience in IT service operations, managed services or a closely related field
Proven track record of building or restructuring operational frameworks in a fast-paced environment
Experience developing SOPs and process documentation
Strong analytical and strategic thinking skills
Demonstrated leadership — calm under pressure, accountable, and trusted by frontline staff
Ability to build rapport and collaborate with others within the company & externally

Strongly Preferred:

MSP or IT consulting industry experience
Familiarity with lean management, Six Sigma, or continuous improvement methodologies
Experience with PSA/RMM platforms and IT service management tools
Post-secondary education in Business, Operations Management, or a related field

Why Choose Skycomp?

Competitive salary: $100,000 – $110,000 based on experience
A comprehensive health benefits plan for the employee and their family
A RRSP and/or TFSA matching program
A seat at the senior leadership table with real influence over the direction of the company
A team that is ready for strong leadership and excited for positive change
Growth opportunities as the company scales
Continued training and education
Team building events, outings, and more!

Pay: $100,000.00-$110,000.00 per year

Benefits:

Casual dress
Company events
Dental care
On-site parking
RRSP match
Vision care

Application question(s):

Please list the best email to contact you if moving forward with next steps.
Do you own a reliable vehicle and have your G license? This is necessary for on site client visits if needed.
Do you live in the Niagara Ontario region? This is strictly and in-office position.

Work Location: In person

Quick apply

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director of information technology jobs in st. catharines, on

Director of IT Operations

Director, IT

Director It

Director, Enterprise Risk Management – IT Security & Cyber Risk

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