At Up Fundraising, we're looking for a passionate, confident, and people-focused Team Lead to help lead our In-Hospital Fundraising team for the Marotta Family Hospital fundraising program.
As a Team Lead, you'll play an important role in representing Up Fundraising and the Niagara Health Foundation within the hospital. You'll lead by example, coach and motivate fundraisers, support daily campaign operations, and help create an environment where meaningful conversations with patients, families, visitors, staff, and community members can make a lasting difference.
You'll be responsible for helping your team achieve fundraising goals while ensuring every donor interaction is professional, compassionate, respectful, and aligned with the values of the hospital and Foundation.
This is an opportunity for someone who loves working with people, enjoys developing others, thrives in a goal-oriented environment, and wants to build leadership experience while contributing to the future of healthcare in Niagara.
What You'll DoTeam Leadership & Coaching
- Lead, motivate, and support a team of In-Hospital Fundraisers throughout each shift.
- Set the standard for professionalism, empathy, communication, and donor engagement.
- Coach team members on effective conversation techniques, fundraising approaches, and donor interactions.
- Provide real-time feedback, encouragement, and performance coaching.
- Help new team members build confidence and become successful fundraisers.
- Recognize strong performance and help team members identify opportunities for improvement.
- Foster a positive, inclusive, collaborative, and mission-driven team culture.
- Act as a role model by consistently demonstrating strong work ethic, professionalism, and resilience.
Fundraising & Campaign Performance
- Actively participate in fundraising and donor conversations alongside the team.
- Work toward individual, team, and campaign fundraising goals.
- Monitor daily team performance and identify opportunities to improve results.
- Help motivate the team through challenges, targets, and periods of rejection.
- Share successful fundraising techniques and best practices with team members.
- Encourage authentic, empathetic, and engaging conversations that create positive donor experiences.
- Support the team in achieving monthly donor acquisition goals while maintaining high standards of integrity.
Hospital & Donor Experience
- Represent Up Fundraising and the Niagara Health Foundation with professionalism, integrity, and compassion.
- Maintain a calm, welcoming, and approachable presence in an active healthcare environment.
- Ensure team members demonstrate sensitivity when interacting with patients, families, visitors, and hospital staff.
- Help the team understand and follow hospital privacy, confidentiality, health, and safety protocols.
- Address questions, concerns, or challenging situations professionally and escalate issues when appropriate.
- Ensure donor registrations are completed accurately and securely using approved digital tools.
- Protect donor and hospital information and reinforce confidentiality standards with the team.
Daily Operations
- Support the smooth operation of fundraising activities throughout each shift.
- Help coordinate team positioning, breaks, daily priorities, and campaign activities.
- Communicate important updates, expectations, and campaign information to team members.
- Work closely with Campaign Supervisors and management to support campaign objectives.
- Assist with onboarding and training new fundraisers.
- Provide feedback regarding team performance, attendance, conduct, and development.
- Help maintain a professional and organized fundraising environment.
- Follow all company, Foundation, and hospital policies and procedures.
What Makes You a Great Fit
You're someone who naturally brings people together, enjoys helping others succeed, and can confidently lead by example.
We're excited to meet people who have:
- Previous experience in fundraising, sales, customer service, hospitality, healthcare, nonprofit, or another customer-facing environment.
- Previous leadership, coaching, mentoring, or supervisory experience is an asset.
- Excellent communication and interpersonal skills.
- Confidence initiating conversations and coaching others through public-facing interactions.
- Strong empathy, emotional intelligence, and situational awareness.
- A positive attitude and strong work ethic.
- A goal-oriented mindset and the ability to motivate others toward shared objectives.
- The ability to provide constructive feedback in a supportive and respectful manner.
- Strong resilience and the ability to remain positive when faced with rejection or challenging situations.
- Excellent judgment and professionalism in a healthcare environment.
- The ability to manage multiple priorities while remaining calm and organized.
- The ability to work independently while creating a supportive and collaborative team environment.
- A genuine passion for community impact and improving healthcare.
- Fluency in English.
- Legal eligibility to work in Canada.
Compensation
- $20.00–$27.00 per hour, including performance-based bonuses.
- Paid training starting from day one.
- Ongoing leadership coaching, mentorship, and professional development.
- Opportunities for advancement into Campaign Manager roles.
Benefits – Full-Time Employees
We believe our team does their best work when they're supported.
Health & Wellness
- Dental coverage.
- Vision care.
- Employee Assistance Program (EAP).
Work-Life Balance
- Paid time off.
- Casual dress while maintaining a professional and approachable appearance.
- Flexible scheduling of 3–5 shifts per week.
Team Culture & Growth
- Company events and team celebrations.
- Comprehensive paid training and continuous coaching.
- Leadership development opportunities.
- Clear career advancement opportunities.
- A supportive and collaborative team environment.
Comprehensive Paid Training Includes
- Professional fundraising techniques.
- Advanced donor engagement and communication skills.
- Leadership and team coaching.
- Performance coaching and goal setting.
- Hospital etiquette and situational awareness.
- Empathy-based fundraising practices.
- Foundation knowledge and campaign messaging.
- Privacy, confidentiality, and hospital protocols.
- Conflict resolution and professional communication.
- Ongoing leadership coaching and performance development.
Physical Requirements
This role involves working in an active hospital environment and requires:
- Standing and walking for most of each shift.
- Maintaining a professional, approachable, and welcoming presence.
- Regular interaction with members of the public and hospital community.
- Using tablets and digital devices to securely enroll donors.
- Moving throughout the assigned fundraising area to support and coach team members.
- Working with energy, attentiveness, and professionalism in a fast-paced healthcare setting.
Why Join Up Fundraising?
This is more than a fundraising leadership position—it's an opportunity to lead a team that helps make a meaningful difference in the lives of patients and families.
As a Team Lead, you'll have the opportunity to develop your leadership skills, mentor others, contribute directly to campaign success, and help strengthen local healthcare.
Every conversation your team has can help fund life-saving equipment, innovative healthcare programs, and exceptional patient care throughout Niagara Health.
Join a team that's passionate about creating impact, supporting one another, and growing together.
Lead with purpose. Inspire your team. Make every conversation count.
Join Up Fundraising today.
Job Type: Full-time
Pay: $20.00-$27.00 per hour
Experience:
- door to door or face to face : 1 year (required)
Language:
Work Location: In person
