About Enterprise Customer Programs
Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients i.e. primarily state governments and state agencies managing large, complex grant programs. Our clients are partners executing statewide strategic priorities, often spanning multiple agencies and funding streams within a single engagement.
ECP manages the full implementation lifecycle: from discovery and configuration through training, go-live, and ongoing support. We work closely with Product and technical teams to ensure our clients achieve sustainable adoption and measurable outcomes.
The Opportunity:
The Project Manager owns the delivery of an enterprise-scale Euna Grants implementation for a state government client. This is a client-facing role with real accountability - you manage the project plan, the risks, the stakeholder relationships, and the day-to-day coordination across an internal cross-functional team. You are the person the client calls, and the person who knows where the project actually stands.
ECP Project Managers are assigned to a state portfolio — meaning your work has a geography and a set of agency relationships you know deeply. You operate within the governance and standards framework set by the Portfolio Manager and PMO Lead, and you work closely with Implementation Managers, Technical Solutions Specialists, and OCM to drive outcomes for your clients.
Who Thrives Here:
ECP is at an exciting point in its growth - the foundation is solid, the mission is clear, and we are focused on scaling what is working. People who do well here help write the playbook rather than wait for one. They think on their feet, stay flexible as things change, and collaborate openly - information does not get siloed and people step in beyond their lane when the client or team needs it. If you are energized by momentum and want your work to matter, you will fit in here.
Key Responsibilities:
Project Delivery & Governance
- Lead enterprise-level Euna Grants implementation projects from initiation through closure, maintaining clear ownership of scope, schedule, budget, and quality.
- Develop and maintain project charters, schedules, risk registers, RAID logs, and decision registers in alignment with ECP standards and state agency governance requirements.
- Facilitate project meetings, executive briefings, and steering committees with state-level sponsors and decision-makers.
- Monitor project performance against established baselines — identify risks and issues early, drive mitigation, and escalate to the Portfolio Manager when warranted.
- Ensure all project activities comply with Euna's Code of Ethics, security standards, and applicable public sector regulations.
- Apply ECP's delivery frameworks and methodology consistently across your engagement — adapting where needed without abandoning standards.
Client Engagement & Stakeholder Management
- Serve as the primary point of contact for your assigned state agency clients — building trust, managing expectations, and maintaining transparency throughout the project lifecycle.
- Partner with customer project managers and agency leads to establish shared milestones, delivery responsibilities, and readiness activities.
- Conduct executive-level reporting for client steering committees and provide regular status updates that are accurate, clear, and stakeholder-appropriate.
- Navigate complex multi-agency relationships with professionalism — you can hold a difficult conversation without damaging the partnership.
Cross-Functional Coordination
- Coordinate delivery across ECP's Implementation, Technical Solutions, and OCM workstreams — keeping shared timelines, dependencies, and risks visible to the right people.
- Partner with the Project Coordinator to maintain documentation accuracy, meeting cadences, and action item follow-through.
- Contribute to lessons-learned reviews and continuous improvement efforts — flagging patterns or gaps that the PMO Lead or Portfolio Manager should know about.
- Participate in scoping conversations for new engagements when PM input on your state's portfolio or related work is helpful; review SOW commitments that affect your projects before they are finalized.
Team & Internal Contribution
- Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing.
- Actively adopt and embed AI tools into your daily work — whether drafting documentation, accelerating analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing.
- Perform other job-related duties as assigned.
Minimum Qualifications:
- BA/BS degree or equivalent work experience.
- 5+ years of project management experience, with a demonstrated track record of delivering enterprise software implementation or technology projects.
- Experience managing multi-stakeholder projects in a public sector, government, or regulated industry environment.
- Proficiency with project management tools and methodologies — Jira, Confluence, Smartsheet, or similar; waterfall, agile, or hybrid delivery frameworks.
- Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user — we want someone who seeks out opportunities.
- Strong communication skills — you can run a steering committee, write a crisp status update, and deliver hard news to a client without losing the relationship.
- Ability to manage multiple complex projects and competing deadlines simultaneously.
- Ability to work independently while remaining a reliable, collaborative member of a broader team.
- Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
- Strong attention to detail; organized and consistent in follow-through.
Preferred Qualifications:
- Direct experience delivering state or federal government technology implementations.
- PMP or equivalent certification.
- Knowledge of grants management, public finance, or compliance-heavy regulatory environments.
- Experience with Euna Grants or comparable grant management systems.
- Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
- Familiarity with change management principles and how OCM integrates into enterprise delivery.
Location & Travel:
This position will be hybrid with 3 days/week in our Oakville, ON office. Occasional travel to client sites may be required.
Compensation Range: $88,000 - $110,000
We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.
This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.
If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.
What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
Flexible work day
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.
Benefits
Ask us for a copy of our health and dental benefits!
Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit
www.eunasolutions.com.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Page: https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
