Where exceptional guest experiences begin with leadership, quality, and care.
Department: Housekeeping
Job Type: Selected/Focus Service – Salaried
Reports to: General Manager
Overview
At the Fairfield by Marriott, St. John's, we know that cleanliness and comfort are essential to every guest stay. Our Housekeeping Manager leads the housekeeping team in delivering the highest standards of presentation, safety, and service. If you’re an experienced hospitality professional with strong leadership skills and a passion for creating exceptional guest experiences, this role offers the opportunity to make a meaningful impact every day.
What You’ll Do
- Oversee and coordinate housekeeping systems and processes to maximize guest satisfaction, room inventory management, and revenue opportunities.
- Respond promptly and professionally to guest requests, concerns, and service recovery opportunities related to housekeeping operations.
- Lead service initiatives to enhance guest and associate satisfaction.
- Assign and track housekeeping tasks, monitoring "No Service" rooms for security and productivity.
- Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and safety standards.
- Manage housekeeping projects, including deep cleans, digital tipping platform, motion studies, linen reclaim program, and other special assignments.
- Handle lost and found inquiries and ensure timely follow-up.
- Prepare and manage team schedules based on business needs, budget guidelines, and operational requirements.
- Recruit, hire, onboard, and train Room Attendants, Laundry Attendants, Housepersons, and Housekeeping Supervisors.
- Conduct recruitment forecasting to prepare for peak seasons and ensure quality hiring decisions.
- Monitor labor costs and staffing levels to ensure efficient deployment of resources while maintaining service standards by tracking productivity metrics and adjusting staffing levels according to business demands.
- Provide training, coaching, performance reviews, recognition initiatives, and development opportunities to support team growth, performance expectations, and safe work practices.
- Develop Housekeeping Supervisors and associates by creating growth opportunities in partnership with Human Capital and property leadership.
- Own the departmental timecard and payroll administration process for hourly housekeeping associates, ensuring accuracy and timely approvals and submissions.
- Manage overtime, vacation scheduling, and employee availability in accordance with company policies and union collective agreement.
- Manage inventory and ordering of supplies, including weekly supply inventories and bi-annual linen inventories.
- Ensure compliance with Marriott brand standards and cleanliness expectations, supporting successful brand audits and quality assurance inspections.
- Enforce compliance with health, safety, and WHMIS standards while promoting environmental responsibility, green initiatives, and safe day-to-day work practices.
- Oversee the completion and tracking of all required compliance, health and safety, and brand training for housekeeping associates.
- Maintain working knowledge of the Collective Agreement, foster positive union relations, and ensure compliance with all union requirements.
- Champion associate engagement, recognition, retention, and workplace experience initiatives in partnership with the General Manager and Human Capital team.
- Collaborate closely with the Front Office team to optimize room inventory and support guest arrival and departure requirements.
- Build strong working relationships with Front Office, Maintenance, Food & Beverage, and other departments to support operational effectiveness and collaboration.
- Identify and implement process improvements to enhance housekeeping efficiency, productivity, service standards, and the overall guest experience.
- Serve as a member of the property's senior leadership team (SLT), contributing to operational excellence, revenue performance, service standards, people and culture initiatives, and strategic projects.
- Champion the SilverBirch values by fostering a culture of accountability, teamwork, inclusion, respect, and continuous improvement.
- Perform additional duties and projects as assigned by leadership.
What You Bring
- 3–5 years of progressive hospitality and housekeeping experience, with previous management experience required.
- A degree or diploma in Hotel Management, Hospitality, or Tourism is an asset.
- Strong leadership skills with the ability to motivate, train, and develop a diverse team.
- Excellent communication, organizational, and time management abilities.
- Energetic, flexible, and able to work well under pressure.
- Customer service experience and advanced computer skills (Microsoft Office, Project Management systems).
- Current First Aid and WHMIS certification.
Working Conditions
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to move, lift, carry, push, or pull up to 50 lbs. without assistance.
- Regular standing, walking, bending, twisting, and reaching overhead and below the knees.
- Combination of administrative duties and active floor supervision.
What We Offer
- A supportive and inclusive leadership team environment.
- Opportunities for career advancement and professional development.
- Competitive wages and benefits.
- Marriott and SilverBirch Employee discounts on hotel stays, dining, and more.
Living Our Values
At SilverBirch Hotels & Resorts, we live by our core values:
Engagement – Quality – Performance – Growth – Integrity
SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.
SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Notice to potential job applicants:
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.
Pay: $41,725.00-$55,495.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- How many years of housekeeping management experience do you have?
- Are you legally authorized to work in Canada for this position?
- Will you now require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
- Will you in the future require employer sponsorship or support to obtain, extend, or maintain authorization to work in Canada?
- Are you available to work weekends and statutory holidays, when required as part of the position?
Work Location: In person
