Patient Transition Liaison
Position: Patient Transition Liaison
Location: Remote and/or Seafair office (St. John’s)
Employment Type: Full-time
About DischargeHUB:
DischargeHUB provides healthcare professional services dedicated to improving patient outcomes through innovative discharge planning initiatives. Our services streamline patient discharge management and care coordination processes, thereby improving patient flow, productivity, and system performance.
Role Overview:
As a Patient Transition Liaison, you will play a crucial role in supporting DischargeHUB by managing service requests, maintaining communication with stakeholders, and ensuring smooth transitions for patients from hospital to home. This role involves both administrative duties and direct interaction with healthcare providers, patients, and their families.
Key Responsibilities:
- Service Request Management:
- Generate service requests via phone and email promptly based on incoming requirements.
- Follow up on service requests to ensure they are addressed in a timely and efficient manner.
- Liaise with agencies, vendors, and NLHS discharge facilitators to ensure service requests are prioritized and resolved.
- Communication:
- Maintain open lines of communication via phone and email with stakeholders to keep them informed of the status of their service requests.
- Address any concerns or issues raised by stakeholders in relation to service requests.
- Administrative Duties:
- Maintain and update records of service requests, ensuring all data is accurate and up-to-date.
- Coordinate with vendors, agencies, and clinical staff to streamline operations and enhance efficiency.
- Participate in regular team meetings to discuss operational challenges and brainstorm solutions.
- Continuous Improvement:
- Provide feedback on the service request process and suggest improvements.
- Stay updated with the latest industry best practices to bring innovative ideas to the team.
- Procedural Documentation:
- Document and maintain standardized operating procedures (SOPs) for all relevant tasks and processes within the operations department.
- Ensure SOPs are accessible and understandable for all team members.
- Regularly review and update SOPs to reflect any changes in processes or best practices.
- Collaborate to ensure consistency and efficiency across all procedures.
Qualifications:
- Diploma or Bachelor’s degree in Healthcare Administration, Business, or a related field.
- Experience in service request management, customer service, or healthcare administration.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
- Excellent problem-solving skills and a proactive approach to addressing client needs.
- Ability to analyze data and derive insights to inform decision-making.
- Familiarity with healthcare industry regulations and best practices is a plus.
Employment Terms:
- Full-Time Role:
- Hours: Current shifts are rotating 8-hour shifts between 8:00AM-7:00PM, with shared weekend on-call coverage; this structure may be adjusted as our team and business needs evolve.
Additional Information:
- Location: Remote work environment and Seafair office (St. John’s).
- Policies: Adherence to Seafair and Health Authority policies and standards.
- Confidentiality: Maintain confidentiality of patient information and comply with privacy regulations.
What It’s Like to Work at DischargeHUB:
- Impact-focused: Every referral you touch represents a patient going home safely and a hospital bed returned to the system.
- Team-oriented: A collaborative, supportive team culture with regular touchpoints, mentorship, and professional development opportunities.
- Continuous improvement mindset: We measure what matters, iterate quickly, and value front-line input.
- Growth environment: As we expand across Canada, there are real opportunities for career progression.
Application Process:
Interested candidates should submit their resume and cover letter detailing their qualifications and experience to [email protected]. Please indicate whether you are applying for the full-time or part-time role.
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: Hybrid remote in St. John's, NL
