Reports To: Physician Partnership
Hours of Work:
· Monday – Thursday: 7:45 AM – 4:00 PM
· Friday: 7:45 AM – 3:30 PM
· Note: Requires on-call availability for issues arising outside of standard business hours.
·
Position Summary
The Clinic Manager is responsible for overseeing the daily operational, financial, and human resource needs of the clinic to ensure efficient, smooth, and high-quality healthcare delivery.
Core Responsibilities and Accountabilities
Operations & Facilities Management
· Daily Operations: Oversee daily clinic operations, resolve operational issues, and handle morning opening tasks.
· Clinic Closures: Manage and coordinate clinic emergency closures due to weather or utility failures, ensuring prompt communication with staff.
· Facilities & Maintenance: Act as the primary liaison with the Municipality of Middlesex Centre regarding building maintenance, repairs, and snow removal.
· Security Systems: Manage the clinic alarm system, including user setup and serving as the primary on-call contact.
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Financial Administration
· Financial Oversight: Manage in-house financial operations, process accounts payable (A/P) and accounts receivable (A/R), and oversee month-end reconciliation.
· Point of Sale (POS): Oversee and manage the clinic’s POS system and transactions.
· Invoice & Vendor Management: Order and purchase clinic supplies as needed; manage relationships and contracts with vendors.
· Patient Billing: Reconcile Version Codes with Service Ontario and manage outstanding patient invoices.
·
Human Resources & Team Leadership
· Staffing & Scheduling: Manage staff scheduling, vacation tracking, and leaves of absence (LOAs).
· Talent Acquisition & Onboarding: Oversee the hiring process, orientation, and training of new employees.
· Performance Management: Conduct formal staff performance reviews and address ongoing HR issues (supported by Dr. Kling).
· Training & Development: Coordinate and execute annual staff education, mandatory health and safety training, and new training topics as they arise.
· Meetings & Culture: Coordinate and chair monthly administrative meetings (including catering arrangements); plan social activities and bereavement acknowledgments (e.g., flowers/cards).
Information Technology (IT) & EMR Management
· IT Troubleshooting: Act as the main point of contact for IT support providers (Compudata), report system issues, and schedule routine maintenance.
· User Provisioning: Set up new IT users, create accounts, configure printer networks, and ensure software updates are completed efficiently.
· EMR Administration (Accuro): Manage Accuro EMR issues, submit vendor help tickets, and coordinate collaboration between Accuro and Compudata when resolving complex technical problems.
Compliance, Privacy & Patient Relations
· Confidentiality & Compliance: Strictly enforce and follow the MCFMC Privacy and Confidentiality Policy.
· Privacy Breach Investigations: Lead investigations into potential privacy breaches and report findings directly to the Information and Privacy Commissioner (IPC).
· Clinic Policies: Develop, implement, and perform annual updates on clinic policies and procedures.
· Conflict Resolution: Effectively manage and resolve patient or visitor complaints.
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Information Management & Clinical Support
· Partner Relations: Collaborate with and support external care providers, including the Thames Valley Family Health Team (TVFHT), Skin Clinic, Sole Science, and Ontario Health at Home.
· Correspondence Control: Oversee the daily retrieval and distribution of internal correspondence (Wing Trays) and external mail (Post Office).
· Medical Records Support: Serve as an operational backup for Medical Office Assistants (MOAs) in handling medical records transfers and processing legal/insurance medical records requests.
· Other Duties: Perform alternative tasks and special projects as assigned by the Physician Partnership.
Physician Partnership:
Dr. Darren Van Dam, Dr. Jessica Howard, Dr. Daniel Leger,
Dr. Janina Mailloux, Dr. Stacie Kling, Dr. James Mather
Clinic Location:
36 Heritage Drive, Ilderton, Ontario N0M 2A0
P: 519-666-1610 | F: 519-666-0281
Reports To: Physician Partnership
Hours of Work:
Monday – Thursday: 7:45 AM – 4:00 PM
Friday: 7:45 AM – 3:30 PM
Note: Requires on-call availability for issues arising outside of standard business hours.
Qualifications & Skills
· Education: Graduate of an Administrative and/or Clinical Office Administration Diploma program.
· Experience: A background in Business Administration or Accounting (through formal education or equivalent experience) is highly valued but not mandatory.
· Technical Skills: Proficiency in Accuro EMR, Medeo, Patient SERV, Microsoft Office Suite (Word, Excel, PowerPoint), email platforms, and internet research.
· Interpersonal Skills: Demonstrates a friendly, positive, and professional attitude when interacting with patients and staff; possesses excellent written and verbal communication skills.
· Core Competencies: Strong collaborative teamwork mindset, exceptional organization, and superior time-management capabilities.
Position Summary
The Clinic Manager is responsible for overseeing the daily operational, financial, and human resource needs of the clinic to ensure efficient, smooth, and high-quality healthcare delivery.
Start date: October1, 2026.
Please submit your resume with cover letter to : [email protected]
by September 1, 2026.
Benefits:
Work Location: In person
