Join Our Purpose - Feeding the Future
Role: National Key Account Manager - Pet
Location: St. Marys, ON
Hours: 37.5 hours per week
Vacancy Type: Replacement (Legislative Leave Coverage, Fixed-Term Contract)
Why join us
Get ready to own critical customer relationships as a National Key Account Manager - Pet at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this impactful role and help drive the continued growth of our private label pet food business across Canada. Own your direction, own your development and own your path.
What you'll do
Reporting to the National Sales Manager, the National Key Account Manager professionally promotes and sells Trouw Nutrition's value proposition and services to existing and potential customers while establishing and maintaining strong customer relationships. With a focus on private label pet food accounts, you will contribute to, implement, and execute sales and account plans, support marketing and pricing initiatives, prepare and present customer quotations, and provide strategic account management services that contribute to customer success and business growth.
You will be responsible for managing major national grocery and mass pet food private label accounts, including new product development initiatives, pricing and promotional activities, customer meetings, portal management, and ongoing account development. You will identify and pursue new business opportunities, strengthen existing customer relationships, and work cross-functionally to support customer needs while delivering sales growth.
Who we're looking for
You are an experienced sales and account management professional who excels at building strategic customer relationships and identifying opportunities for growth. You understand customer needs and can translate those needs into practical solutions that deliver value for both the customer and the business.
You are highly organized, commercially minded, and confident managing multiple priorities in a fast-paced environment. You are skilled in negotiation, communication, project management, and collaboration, and can effectively engage stakeholders across customer organizations and internal teams. You take ownership of results, demonstrate strong business acumen, and are motivated by delivering exceptional customer experiences and commercial success.
You'll also need
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Post-secondary education in Business, Animal Science, or a related field, combined with relevant practical experience
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Bachelor's or Master's degree and relevant sales training preferred
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4-6 years of sales and account management experience
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Experience managing business-to-business customer relationships
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Experience within the Consumer Packaged Goods (CPG) industry
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Experience working with private label products and national retail accounts
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Experience with FMDC and retail customer environments
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Strong negotiation, presentation, contractual, and relationship-building skills
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Strong analytical, organizational, and time-management skills
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Excellent verbal and written communication skills
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Ability to effectively manage multiple priorities in a fast-paced environment
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Proficiency with Microsoft Office, Teams, CRM systems, customer portals, and GS1 platforms
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Strong understanding of sales processes, account planning, and customer development
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In-depth understanding of business environments and sales financials
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Demonstrated ability to build and retain customer relationships
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Ability and willingness to travel as required
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Bilingualism in French and/or Spanish is considered an asset
Key Responsibilities
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Manage major national grocery and mass pet food private label accounts
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Lead account management activities including meetings, customer portals, pricing, and product management
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Support new product development initiatives and commercialization activities
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Evaluate competitive products and market opportunities to advance private label strategies
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Lead customer negotiations and pricing discussions
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Develop and execute account plans to achieve sales objectives
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Maintain a proactive, value-added sales approach
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Identify and acquire new customers while growing existing business relationships
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Build customer value by identifying needs and recommending suitable products and solutions
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Resolve customer concerns, inquiries, and service issues efficiently and professionally
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Collaborate with internal teams to ensure successful account execution and customer satisfaction
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Monitor account performance and identify opportunities for continuous growth
Competencies & Success Factors
Project Management
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Organizes plans, resources, and activities to support account growth and customer retention
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Demonstrates accountability and discipline in achieving commercial objectives
Communication
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Communicates effectively with stakeholders at all levels, including executive-level customers
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Synthesizes information into actionable insights and recommendations
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Influences decision-making through relationship building and strategic communication
Collaboration
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Builds strong cross-functional partnerships
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Brings together the right internal resources to create the best outcomes for customers
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Develops trust and effective working relationships across teams
Relationship Leadership
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Creates, strengthens, and maintains strategic customer relationships
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Protects and expands account opportunities through customer engagement and partnership development
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Serves as a trusted advisor to key customer stakeholders
Business Acumen
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Understands customer business models, market environments, and industry trends
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Aligns customer needs with Nutreco capabilities and solutions
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Combines commercial expertise with strategic thinking
Sales Excellence
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Plans and executes effective customer calls
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Identifies and develops customer needs
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Demonstrates product and service value through customer-focused discussions
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Secures commitments that advance sales opportunities
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Evaluates account progress and allocates resources appropriately
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Continuously develops personal and professional sales capabilities
Drive for Results
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Demonstrates a strong commitment to achieving commercial objectives
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Takes personal ownership of performance and outcomes
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Identifies opportunities for continuous improvement
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Overcomes obstacles and learns from challenges
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Focuses on delivering measurable business results
What you'll receive
As part of Nutreco, you'll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you'll gain access to a wide network of expertise and global career paths. You'll also benefit from the backing of one of the world's largest privately owned businesses, known for its stability and long-term focus.
In addition, you'll receive
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Robust pension plan with employer matching that begins on Day 1!
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Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
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Short-term/Long-term Disability and Mental Health spending allowance
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Maternal top-up and Tuition Reimbursement
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15 vacation days to start (tiered)
How and why to find out more
We can offer you a rewarding career with real meaning and purpose. Where you'll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you're interested in joining us, get ready to own your progress, your potential and your career.
We aim to review all applications within five business days and will get back to you as soon as possible.
#Ownit
Additional Information
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Accessibility: We are committed to an inclusive recruitment process. Accommodations are available upon request at any stage.
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AI in Hiring: All applications are reviewed by our Talent Acquisition team. No AI screening or automated decision-making is used.
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Background Check: Final candidates will be required to complete a criminal background check.
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Work Authorization: Candidates must be authorized to work in the country where the role is based as sponsorship is not available.
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Employment Equity: We encourage applications from women, Indigenous peoples, persons with disabilities, and visible minorities.
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Compensation: Pay is based on skills, experience, and internal equity.
#SPTN
