strathmore, ab responsable service clients Jobs – 4 Openings This Week

Service Delivery Manager
Paladin Airport Security Services —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Director, Operations
Paladin Airport Security Services —Calgary, AB
- Full-time
- Up to 50% travel
- Travel
- Business
Quick apply
LC Associate - LC Associé (CONV)
TD Synnex —Calgary, AB
- $19 an hour
- Full-time
- No experience needed
- High school diploma or GED
2d

Other jobs to consider

Find your next job by exploring related positions.

Service Delivery Manager
Paladin Airport Security Services —Calgary, AB
Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education…
Quick apply
5d
LC Associate - 6 Month Contract - Associé(e) au centre logistique - contrat de 6 mois
TD SYNNEX —Calgary, AB
Expérience avec les scanners RF et les systèmes de gestion d'entrepôt, idéalement SAP; la certification MHE est un atout. Employee will use a RF scanner.
$19 an hour
10d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Superviseur bilingues des sinistres - Accidents et Santé / Bilingual Claims Supervisor, Accident & Health Claims
AIG Insurance Company of Canada —Toronto, ON
À ce poste clé de direction, vous serez responsable de la gestion et du développement d'une équipe de 5 à 8 analystes, du niveau débutant au niveau senior, en…
$80,000–$100,000 a year
Quick apply
10d
Vice-présidente adjointe ou vice-président adjoint et responsable des technologies, Régimes collectifs de retraite
Sun Life —Toronto, ON
And continually develop plans to reduce non-development technology expenses. Bachelor’s degree in Computer Science, Engineering, or related field (advanced…
$145,000–$235,000 a year

Show more jobs in cities nearby

I want to receive the latest job alerts for responsable service clients in strathmore, ab

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager

Paladin Airport Security Services
Calgary, AB

Quick apply

Job details

Full-time
5 days ago

Skills

Microsoft Powerpoint
Microsoft Word
French
Business Management
Microsoft Excel
Customer service
Post-secondary education
Finance
Supervising experience
Bachelor's
Personnel management
Business
Leadership
Communication skills

Full job description

Service Delivery Manager

We are currently hiring full-time 6-month term Service Delivery Managers based out of the Calgary Airport.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

You receive top industry wages
You have the opportunity to advance and grow your career
You receive comprehensive benefits

What do Service Delivery Managers do?

Overseeing screening operations at various checkpoints in their designated airport
Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity
Take an ownership role in screening checkpoint operations and screening compliance
Build and maintain strong customer relationships with the stakeholders within aviation security
Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
Achieve KPIs within their purview, while identifying both strengths and weaknesses in operations
Lead and mentor Screening Officers, promoting an engaged and motivated workforce
You will work closely with the Talent Acquisition and Labour Relations Teams to facilitate hiring, performance management and separation processes in alignment with company values and culture
Conduct regular performance reviews and recommend employee recognition programs
Apply corrective measures following the progressive discipline process when and as needed
Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
Conduct workplace investigations with guidance from People & Culture and the senior leadership team
Perform essential administrative tasks in alignment with daily operations
Actively performance manage screening officers

What you bring to PASS:

Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
Knowledge of relevant security and employment legislation
Strong operational focus, ability to work under pressure and provide creative solutions
Experience in managing personnel in a unionized environment
Proficiency in using office software such as Word, Excel and PowerPoint
Willingness to work irregular hours, shift work, and attend incidents after hours
Strong communication, leadership, client service, and persuasive skills
Fluency in French is an asset

Posted until filled.

#PASS2

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

Quick apply

Refine Your Search

responsable service clients jobs in strathmore, ab

Service Delivery Manager

Director, Operations

LC Associate - LC Associé (CONV)

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for responsable service clients in strathmore, ab

Job seeker tools

Employer Tools

Browse

Stay Connected