We are currently looking for a hardworking, charismatic individual to join our team as a Customer Champion at our North Bay, Ontario location.
The Customer Champion builds hydraulic, pneumatic, and industrial hose assemblies to customer specifications and supports custom manufacturing services. They serve as a key point of contact for customers, sharing product and service information while entering sales orders and providing exceptional support. This role includes following up with customers, diagnosing issues, and helping ensure an outstanding customer experience that supports the continued success of UMI Group Inc.
Shift: Monday to Friday; between 7:00 a.m. – 5:00 p.m.
Why Join Us?
- Matching RRSP Program
- Great company culture
- Career advancement opportunities
- Comprehensive medical, dental, and vision benefits
- Company events
- Referral bonus program
- On-site parking
- Yearly boot allowance
Responsibilities:
- Provide exceptional customer service by interacting with customers by phone or walk-ins
- Provide exceptional, attentive, and courteous customer service through phone, email, and in‑person interactions, ensuring customer needs are understood and addressed with appropriate solutions.
- Accept, enter, and manage customer orders from entry through invoicing, ensuring timely and accurate processing.
- Assemble industrial and hydraulic hoses according to customer specifications.
- Support the business when needed by building hoses.
- Source, stock, order, ship, and receive merchandise, while maintaining effective inventory controls and performing inventory availability checks to meet on‑time and in‑full targets.
- Build and maintain strong, long-term relationships with internal and external customers, fostering trust and promoting products, services, and customer retention.
- Act as a knowledgeable expert on UMI Group’s products and services, serving as a liaison between customers and the technical team to review and input technical data.
- Provide customers with accurate pricing, quotations, and information on systems, parts, and repairs in coordination with the technical team.
- Respond promptly to customer inquiries, needs, and concerns, ensuring expectations are met or exceeded while aligning with departmental goals.
- Inform Territory Managers and Account Representatives of relevant customer situations when necessary.
- Monitor repair progress, schedule repairs and builds, and support the creation of Bills of Lading and delivery notes.
- Process invoices for customers and transportation providers, resolving discrepancies effectively.
- Support a positive work environment and company culture while maintaining a clean, orderly workspace.
- Follow all procedures and safety protocols to ensure safe and consistent operations.
- Collaborate with Supply Chain as needed to meet customer demand.
- Seek opportunities to improve customer service quality and enhance operational efficiency.
- Travel to customer sites as required.
- Perform other duties as assigned.
Qualifications:
- High school diploma, GED, or equivalent.
- Valid Provincial Driver’s License
- Experience in the hydraulic and industrial hose industry, hydraulic systems, and/or fluid power systems (asset).
- Mechanical aptitude with experience using saws, crimpers, and other hand tools; basic electrical/electronics knowledge is an asset.
- Experience with inventory control, including maintaining inventory levels, organizing stock, and performing availability checks.
- Strong customer service experience with excellent communication skills (written and verbal); fluency in English required, French considered an asset.
- Proficiency with Microsoft Office Suite, ERP, and CRM platforms.
- Strong organizational skills with the ability to manage multiple tasks and shifting priorities.
- Strong problem‑solving and decision‑making abilities, adaptable to a variety of situations.
- Experience promoting and selling products.
- Ability to receive and process cash, cheque, and credit/debit payments.
- High attention to detail to ensure accuracy in billing and documentation.
- Commitment to delivering high‑quality work.
- Physical stamina and dexterity for hands‑on work; ability to lift up to 50 lbs unassisted.
At the UMI Group Inc., Multi Flow Solutions Inc., and Hose Technology we are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve. We welcome and encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous peoples, members of visible minorities, and individuals of diverse sexual orientations, gender identities, and gender expressions.
If you require accommodation at any stage of the recruitment process, please reach out to our Human Resources Department at 519-822-0080 and we will work with you to meet your needs.
We thank all applicants for your interest in our company and for taking the time to apply. Only those selected for an interview will be contacted. If you are not successful this time, we encourage you to apply to future opportunities with us
Job Type: Full-time
Pay: $18.00-$25.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Are you legally entitled to work in Canada?
- Can you describe your working experience with hydraulic hoses, crimpers and manifolds? (These answers will be reviewed by the hiring manager).
- What is your salary expectation for the position?
Work Location: In person
