Veterinary Medical Receptionist (VMR) / Client Care Specialist
Opportunity for Social Media & Community Engagement
Pioneer Veterinary Services – Sundre, AB
Pioneer Veterinary Services is a privately owned mixed animal veterinary practice with locations in Olds and Sundre, Alberta. We are seeking a compassionate, organized, and community-minded Veterinary Medical Receptionist (VMR) to join our team primarily in Sundre.
This role is ideal for someone who enjoys a dynamic and ever-changing environment, communicates empathetically under pressure, and values meaningful relationships with clients, coworkers, producers, and the community we serve. For candidates with interest and experience in marketing or content creation, there is opportunity to expand into social media and community engagement within the practice.
What We’re Looking For
- Strong communication and organizational skills.
- Ability to multitask and manage high call and client volumes efficiently.
- Calm, empathetic, and professional approach during elevated or emotional situations.
- Strong problem-solving skills and confidence navigating difficult conversations.
- Team-oriented, adaptable, and proactive mindset.
- Community-minded individual who values professionalism and relationship-building in a small-town environment.
Qualifications
- Minimum 1 year of veterinary or medical customer service experience preferred.
- Veterinary reception experience considered an asset.
- Experience with Cornerstone veterinary software considered an asset.
- Agricultural or cattle industry experience considered an asset.
- Valid driver’s license preferred.
Responsibilities
- Client communication in person and over the phone.
- Efficient appointment scheduling and front-end workflow management.
- Accurate invoicing, payment processing, and medical record maintenance.
- Coordination with veterinarians, RVTs, and support staff.
- Supporting a positive and professional client experience.
- Optional involvement in clinic social media, marketing, and community engagement initiatives.
What We Offer
- Competitive hourly wage based on experience.
- Health, Dental, and Travel Insurance coverage.
- Health Spending Account (HSA).
- Paid wellness days and vacation.
- Supportive team environment with regular team meetings, collaboration, and opportunities for growth and development.
- Full-time scheduling with rotational Saturdays shared collaboratively across the team.
- Modern facility featuring staff-only dog wards and a dedicated team wellness space.
About Pioneer Veterinary Services
Pioneer Veterinary Services values collaborative medicine, respectful communication, and strong community relationships. As a locally owned practice, we take pride in supporting both our team and the rural communities we serve.
To apply, please submit your resume and cover letter to:
[email protected]
Only candidates selected for interviews will be contacted.
Job Type: Full-time
Pay: $18.50-$23.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
Application question(s):
- Do you have Cornerstone or similar veterinary software experience?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
