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Dispatcher Clerk

City of Richmond BC
Richmond, BC

Apply Now

Job details

9 days ago

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Word processing
Microsoft Office
High school diploma or GED
PeopleSoft
Data entry
SharePoint
Communication skills

Full job description

Dispatcher Clerk

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.

Overview

The Dispatcher Clerk is responsible for assisting the public through various modes of communication, including in- person and creating service requests for the appropriate responsible Public Works section to respond to the issue. The dispatcher also monitors radio communication, SCADA (Supervisory Control and Data Acquisition), Work Yard security cameras and calls out staff for after hours situations.

Examples of key responsibilities include, but are not limited to:

Operating a multi-phone line system and taking calls from the public and other sources.
Providing customer service functions for external & internal customers, including in person.
Responding to these calls through service requests created using Infor Public Sector (IPS).
Calling out staff, outside of business hours, including during emergency situations.
Monitoring the operations of Richmond’s SCADA System for Flood, Water, Sewer and Roads sections, which includes monitoring of the city’s Pump stations.
Monitoring, recording, and reporting information received concerning weather conditions, interdepartmental building alarms and security and Works Yard access.
Performing clerical duties including data entry of time sheets.
Providing information and customer service to internal and external customers.
Providing training when necessary.
Performing other duties as required.

Knowledge, Skills & Abilities:

Knowledge of departmental functions, procedures, rules and regulations relative to the work performed.
Knowledge of municipal streets and traffic routes.
Knowledge of public works crew assignments and of the equipment, materials and work-related terms used in operations.
Skilled in providing customer service in a multitasking environment, through multiple sources, including in-person
Skilled in the use of radio, telephones and multi-phone line systems.
Knowledge and experience working with MS Office Suite applications such as Word, Outlook, Excel and SharePoint.
Ability to speak directly, clearly, and concisely while handling inquiries in a prompt manner with tact and accuracy.
Ability to exercise sound judgement in determining the urgency of situations before alerting senior staff and/or dispatching crews.
Ability to process large amounts of information and exercise sound judgement and decision making to effect quick and accurate decisions reflecting departmental policy and process.
Ability to establish and maintain effective working relationships with others.
Ability to work under minimal supervision.
Ability to perform word processing and data entry with a high degree of accuracy.
Ability to learn and use Infor Public Sector (IPS), SCADA, SharePoint, PeopleSoft, and/or other software programs required of the job.
Must be available to work all 3 shifts types (day, afternoon & midnight), especially midnight shifts.
Comfortable working alone.
Ability to successfully clear a Police Information Check.

Qualifications and Experience:

Completion of Grade 12 or equivalent plus up to one (1) year of experience in dispatch, radio communication, r and customer service; or an equivalent combination of training and experience may be considered.
Attention will be given to candidates available to work midnight shifts.
Attention will be given to candidates with experience in a municipal or public works environment.
Previous experience with IPS, SCADA, and/or PeopleSoft is preferred.

Working Conditions:

Work is performed in an office environment where some sitting and concentrating at a computer monitor is required.

Additional Information:

Employee Group:

CUPE Local 718

Position Status:

Auxiliary

Duration of Appointment:

Salary Range:

$33.84 - $39.78 per hour

Hours of Work:

Dispatch is a 24/7 operation with 3 shifts per day: Day (7:30am-3:30pm), Afternoon (3:30-11:30pm), Midnight (11:30pm to 7:30am the following morning).

Application Posted:

6/4/26

External Closing Date:

6/17/26

PCC#:

Apply Now

Refine Your Search

senior operations clerk jobs in surrey, bc

Dispatcher Clerk

Senior Clerk, Home Health/Home Support

Administrative and Data Entry Clerk, Newborn Screening - BC Children’s Hospital and Women’s Hospital & Health Centre

Senior Clerk

Senior Clerk

Senior Clerk, Medical Imaging

Accountant

Office Clerk

Administrative Coordinator

Accounting Assistant II

Accounting Clerk, Real Estate

Admitting and Administrative Clerk, Psychiatry Clinic - BC Children's Hospital

marketing vice-president - goods production, utilities, transportation and construction

Senior Manager, Legal Learning & Development

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I want to receive the latest job alerts for senior operations clerk in surrey, bc

Dispatcher Clerk

Overview

Examples of key responsibilities include, but are not limited to:

Knowledge, Skills & Abilities:

Qualifications and Experience:

Working Conditions:

Additional Information:

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