The Opportunity
You'll own HubSpot implementations end-to-end - from the first discovery workshop to a fully configured, adopted platform. At ThinkFuel, the Strategist doesn't hand off the thinking and walk away. You lead the strategy, configure the system, train the client, and stay accountable for outcomes.
This is a senior role that requires both business acumen and technical depth. If you can run a room full of executives in the morning, configure a complex workflow automation in the afternoon, and write a strategy doc that gets approved without a rewrite -- this is the role for you.
We're a HubSpot Elite Partner with 100+ implementations delivered annually. The work is complex, the clients are B2B, and the bar is high.
What You'll Do
Discovery & Strategy
- Lead 4-6 structured discovery workshops per project to uncover client goals, current-state processes, and real pain points - business-first, platform second
- Produce client-approved strategy documents, including process flowcharts (Whimsical) that translate workshop findings into a clear implementation plan
- Design sales, marketing, and service workflows that solve actual business problems, not just configure features
- Manage scope actively -- identify scope creep in real time, redirect it without damaging the relationship, and frame out-of-scope requests as Phase 2 opportunities
- Own technical architecture decisions — object model design, custom objects, association labels, and data architecture across Marketing, Sales, Service, Content, Commerce and Data Hubs
- Apply revenue operations thinking to every build — lead-to-cash process design, lifecycle stage architecture, attribution models, and forecasting setup
- Solution under ambiguity — translate messy, contradictory, or incomplete business requirements into clean HubSpot architecture when there's no obvious right answer
- Identify where standard HubSpot tooling falls short and work with a developer to scope the technical solution — custom-coded actions, API work, webhooks, HubDB
CRM Implementation & Configuration
- Configure and deploy HubSpot across Marketing, Sales, Service, Content, Commerce and Data Hubs to each client's specific requirements
- Build automated workflows, pipeline structures, and reporting frameworks that improve how clients actually work
- Conduct data migrations and integrate HubSpot with third-party tools and systems
- Lead Salesforce-to-HubSpot migrations including scoping, object mapping, data cleanup recommendations, and risk identification
- Design reporting and analytics that drive decisions — executive dashboards, multi-touch attribution, revenue reporting, and pipeline analytics that give clients real visibility into what's working and what isn't
- Implement and configure HubSpot's AI tooling — including Breeze agents, Breeze Copilot, and Breeze Intelligence — as a core part of every build, not an afterthought. Identify where AI meaningfully accelerates client workflows (lead enrichment, content, prospecting, service automation) and architect it into the solution.
Training & Enablement
- Host hands-on training sessions via Google Meet that build real client capability, not just feature familiarity
- Produce documentation, how-to guides, and support resources end users can actually use
- Advise on sales enablement, inbound marketing, and customer success best practices
Project Management & Client Success
- Manage 10-12 concurrent client implementations with clear ownership of timelines, milestones, and deliverables
- Proactively surface blockers and communicate progress before clients have to ask
- Drive product adoption and satisfaction post-onboarding -- not just delivery
- Own post-onboarding expansion conversations — specifically, identify and pitch Virtual Admin engagements (ongoing proactive HubSpot support) to clients exiting implementation. Hit quarterly targets of 2+ qualified VA opportunities, 2+ pitches, and 1+ conversions. This isn't a handoff to a sales team — you've built the trust through delivery, and you carry it into the expansion conversation.
Ongoing Optimization
- Analyze client CRM usage and data to identify gaps and improvement opportunities
- Proactively recommend HubSpot tools and features clients didn't ask for but need -- act as a trusted advisor, not just a project executor
- Contribute insights back to the ThinkFuel team to sharpen our implementation process
How to Apply
Ready to join our team? Apply here: https://go.thinkfuel.ca/hubspot-team-member-application
We look forward to hearing from you and exploring how you can help our clients make the most of their CRM investment!
Job Type: Full-time
Pay: $75,000.00-$80,000.00 per year
Benefits:
- Extended health care
- Paid time off
- Work from home
Work Location: Remote
