Join a team that's committed to exceptional customer service, teamwork, and building lasting relationships.
At Payzant Building Products, we're looking for a motivated, customer-focused professional to support our growing team. If you enjoy working in a fast-paced environment, solving problems, and helping customers succeed, we'd love to hear from you.
As a PRO Sales & Customer Support Coordinator, you'll play a key role in ensuring our customers receive the outstanding service they've come to expect. Your responsibilities will include:
- Providing exceptional customer service by supporting our PRO sales team and customers.
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Preparing estimates, quotes, and order confirmations while ensuring timely follow-up.
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Coordinating deliveries and resolving customer concerns, including delivery discrepancies and product returns.
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Working closely with store teams and shipping departments to ensure products are available and deliveries are completed on time.
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Assisting with the coordination and tracking of special orders.
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Entering customer orders accurately and efficiently to ensure a seamless experience.
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Communicating inventory requirements that may impact product availability and customer fulfillment.
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Continuously learning about new products and developing technical knowledge to better support customers.
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Collaborating with team members across the organization in the best long-term interests of Payzant Building Products.
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Performing other related duties and special projects as required.
The ideal candidate will have:
- Outstanding communication and interpersonal skills.
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Strong organizational skills with the ability to manage multiple priorities.
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Excellent phone etiquette and professional written communication.
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A customer-first mindset with a commitment to timely follow-up and problem resolution.
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Confidence, initiative, and the ability to work both independently and collaboratively.
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Strong attention to detail and accuracy when processing orders and customer information.
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Proficiency with computer systems and Microsoft Office applications.
Experience or training related to the steel stud and drywall industry would be considered a strong asset, but it is not required. We welcome candidates who are eager to learn and grow with our team.
- Competitive compensation
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Comprehensive benefits package
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Supportive and team-oriented work environment
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Ongoing training and professional development
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Opportunity to build a long-term career with a respected Atlantic Canadian company
If you're passionate about customer service, enjoy working with a great team, and are looking for an opportunity to grow your career, we'd love to hear from you.
The above information has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.
