Role Description: Director of Care
Mission:
As the Director of Care, you will contribute to the Extendicare purpose of Helping People
Live Better, by leading a high performing team that is dedicated to ensuring all residents
receive the care they need. The Director of Care (DOC) is a highly skilled and
compassionate leader who leads the care team in delivering exceptional resident centered
care at a long-term care home. The DOC manages all aspects of care operations, ensuring
best practices consistent with Extendicare, Accreditation standards and provincial
regulations. Leading and inspiring an engaged team of care professionals is central to
achieving an excellent resident experience. Engagement with residents and families to
develop a trust relationship is key to resident satisfaction and achieving our mission to
provide people with the care they need, wherever they call home.
Key Outcomes:
Serve as a strong advocate for resident safety and the ongoing improvement of quality
care.
Attain high resident and family engagement as measured through Experience Survey
Results, by caring for each person as we would our own family
Consistently meet or exceed all quality and clinical indicators for residents through the
effective execution of required clinical programs.
Foster a positive culture and employee experience, driving an increase in overall
employee engagement compared to the previous year.
Ensure adherence to regulatory compliance regarding resident plan of care, as well as
organizational standards, policies, and procedures.
Key Responsibilities:
Cultivate - lead the resident care team, providing day-to-day guidance and fostering a
positive work environment that encourages collaboration, accountability, drives high
performance and ensures retention by delivering an exceptional employee experience.
Train - Ensure that all care staff receive the education required for the effective
performance of their roles and promoting professional development.
Financial stewardship - Manage the care staff complement consistent with the
Extendicare model of care that meets the provincial/legislated hours of care. Oversee
the financial management, including assisting with budget preparation and variance
analysis of the nursing department
Comply - Monitor and ensure compliance with all healthcare regulations, licensing
requirements, accreditation standards and labour and employment standards, including
timely investigations and consistent action planning.
Risk Management - Identify and manage resident issues as they arise, and ensure
clinical risks are mitigated and immediate action taken on critical incidents in keeping
with regulatory requirements.
Customer Service - By employing the customer service mindset, accept and respond
to feedback (complaints, recognition or suggestions) from residents, families,
vendors and team members with acknowledgement and empathy.
Resident Care - Oversee resident assessment and care planning processes, ensuring
personalized care plans are developed and implemented based on resident
preferences.
Collaborate - Participate actively and collaborate with the leadership team and liaise
with care staff, residents and families to deliver and optimize resident care.
Improve - Implement quality improvement initiatives to enhance resident safety,
wellness and satisfaction, because we are relentless in our efforts to improve.
Strategic planning – in support of the home level strategic priorities, develop the
operational plans with respect to clinical operations and staffing, which support and
enhance resident care.
Community partnership - engage with vendors on quality initiatives and training
requirements, collaborate with community health partners for the betterment of
resident care
Values Alignment - Uphold and promote the organization’s Mission, Vision and Values
and philosophy regarding ethics, morality, and integrity
Qualifications:
Bachelor's degree in Nursing; Master's degree preferred.
Current and unrestricted registration as a Registered Nurse with the applicable
Provincial licensing body is required.
Minimum of 5 years of nursing experience, in addition to at least 2 years in a
leadership role in a long-term care facility or other health facility.
Working knowledge of long-term care regulations, standards, and best practices.
Demonstrated expertise in leadership, communication, and interpersonal skills.
Ability to work collaboratively with interdisciplinary teams and build positive
relationships.
Proven track record of implementing quality improvement initiatives and achieving
positive resident outcomes.
Proficient in electronic health records (EHR) systems and other relevant technology
Core Competencies (included for posting only)
Business Knowledge
Industry/Regulatory Knowledge
Program Administration
People Management
Customer Service
Priority Management
Attributes of an Effective Leader
Strategy Development: Understands the organization’s strategy and sets priorities
to make it happen
Self-Motivated and Results Driven: Takes ownership and holds themselves and
others responsible for delivering high-quality, timely, and cost-effective results
Collaboration: Inspires a collaborative team environment and works effectively with
others with the ability to influence
Effective Communication: Actively listens, seeking to understand all perspectives
and communicates with respect
Problem Solving: Recognizes and takes ownership to resolve issues outside of clear
role mandate
Builds High Performing Teams: Builds the capability of individuals and teams
through continuous feedback, coaching, and a commitment to learning and
development
Data Analytics & Continuous Improvement: Uses data to identify and measure
performance and develop solutions to motivate improvement.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to
reach our potential. We value each employee, encourage equal opportunity for growth and
recognize achievement. As a valued member of our team, you can expect:
Continuous mentorship, support for life-long learning and growth opportunities
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life and the
lives of others through your work.
Employee Family Assistance Program.
Robust benefits package.
Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.
