Thornhill, On Call taker Jobs – 4 Openings This Week

Alarm Room Operator
City of Richmond Hill —Richmond Hill, ON
- $64,347.25–$116,995.00 a year
- Full-time
- CPR Certification
- Customer service
- Writing skills
1d
Dispatcher/Call Taker (Tow Truck)
Williams towing service ltd —Scarborough, ON
- $18–$25 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Bachelor's
Quick apply
2d
Dispatchers
Towtal —Mississauga, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access

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Dispatcher/Call Taker (Tow Truck)
Williams towing service ltd —Scarborough, ON
*Driver Management:* Manage and assign daily duties to drivers based on incoming requests and calls, using the daily driver schedule to determine availability.
$18–$25 an hour
Quick apply
2d

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Alarm Room Operator
City of Richmond Hill —Richmond Hill, ON
The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner.
$64,347.25–$116,995.00 a year
1d
Call Taker/Dispatcher
Deluxe Taxi —Barrie, ON
Deluxe Taxi, Barrie’s finest and longest serving Taxi Company, is seeking to hire Part-time call-takers for afternoons and nights! Pay: $17.85-$18.25 per hour.
$17.85–$18.25 an hour
Quick apply

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Alarm Room Operator

City of Richmond Hill
Richmond Hill, ON

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Job details

Full-time
1 day ago

Skills

Computer operation
CPR Certification
Customer service
Writing skills
High school diploma or GED
First Aid Certification
Customer service orientation
Data entry
Telecommunication
Typing
Dispatch experience
Communication skills

Full job description

Posting Id

3443

Department

Community Services

Division

Fire Services

Rate of Pay

$64,347.25 -$116,995.00 Annual

Job Type

Permanent Full Time

Replacement/New Position

Replacement for Existing Vacancy

Posting Type

Internal and External

Posting Date

08/20/2026

Application Deadline

09/03/2026

Position Summary

Reporting to the Communications Officer and and indirectly to the Deputy Chief - Communications, the Alarm Room Operator (ARO) position comprises two job functions: fire department call-taker and dispatcher. The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner. Operating in a high-stress environment, the ARO uses the computer-aided dispatch (CAD) system, radio, and telecommunications equipment to coordinate the fire department response and support field personnel. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused during critical incidents.

Key Duties and Responsibilities

Receive emergency and administrative calls for service and/or advice, process and record necessary information applicable to the situation
Dispatch appropriate personnel and apparatus using a Computer-Aided Dispatch (CAD) system
Monitor radio traffic and maintain communications with field personnel to ensure responder safety
Accurately enter, update, and maintain call information and incident records
Interpret and relay critical information quickly and clearly to the appropriate agencies
Operate complex computer and telecommunications equipment
Track and maintain resource status
Provide exceptional customer service

Education and Experience

Minimum of Grade 12 diploma or Ontario approved equivalent
Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is required
Valid and current certification in First Aid and CPR is required

Required Skills/Knowledge

Be legally entitled to work in Canada
Excellent verbal communication skills with the ability to relay information clearly and accurately in a high-stress environment
Strong multi-tasking skills
Ability to interpret maps, addresses and/or geographical information
Ability to work both independently and collaboratively with a team
Keyboarding at a minimum of 45 wpm
Proficient computer skills
Demonstrates good judgment and makes sound decisions
Ability to work rotating shifts and in a restrictive environment
Shows commitment to personal growth, development, and leadership opportunities
Shares new ideas and challenges the status quo
Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
Takes initiative to participate in a culture of learning, mentoring, and sharing
Contributes to building and being a part of a positive culture
Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies

Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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call taker jobs in thornhill, on

Alarm Room Operator

Dispatcher/Call Taker (Tow Truck)

Dispatchers

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