Housing Worker, Clinical Focus
HART Hub
Collective agreement title: Mental Health and Addiction Worker
Program: HART Hub
Reports to: Intensive Supervisor
Work hours: 35 hours per week, Monday – Friday from 8:30 – 4:00 (with the potential to work evenings and weekends)
Role Type: Full-time
Existing Vacancy
Wage Range: $29.24–$34.00/hour.
This position is paid according to a unionized collective bargaining agreement (CBA) wage grid. Successful candidates start at $29.34/hour, increase to $30.73/hour after completing Year 1 requirements, and reach $34.00/hour in Year 2, based on the established hours and progression steps in the agreement.
Contract end date: March 31, 2028, with the potential to extend contract
Gateway Residential and Community Support Services
Mission
Through a person centred approach, we empower individuals to live lives of their choosing. To be independent in their way and housed safely and affordably.
Vision
We envision a future free from barriers, where all people are valued, connected and empowered to reach their full potential.
Values
Respect – We treat everyone with dignity and kindness, recognizing the inherent worth of people
Inclusion – We honour diversity and actively work to ensure everyone feels seen, heard and valued
Compassion – We meet each person with empathy, understanding that everyone’s journey is unique
Empowerment – We support people to make informed choices, take charge of their own growth and persevere in the face of life’s challenges
Job Summary
The Housing Worker at the HART Hub is responsible for connecting with individuals experiencing chronic homelessness , mental health and/or addictions and collaborating with the hub to deliver support services for securing and maintaining suitable, safe, and affordable supportive housing. Focused on housing, this role requires attendance at all team meetings and active support as part of the clinical teams.
Responsibilities
Client Engagement and Case Management
- Proactively engage and assess individuals facing chronic homelessness with mental health and substance use challenges, offering personalized housing solutions
- Facilitate connections to appropriate community resources
- Support clients with their treatment goals as identified by the Ontario Common Assessment of Need (OCAN)
- Ongoing risk assessment
Collaborative Teamwork
- Collaborate with clinical teams during team meetings to support the integration of housing as a pivotal part of treatment planning
- Work closely with the Team Supervisor / Program Manager and collaborating Hub Partners to facilitate access to available HART Hub supports including mental health and addiction treatment, primary care, and housing opportunities
- Work closely with HART Hub Housing Engagement Specialist, identifying Housing placement opportunities for clients. Work collaboratively towards solutions regarding placements and maintenance of supportive housing opportunities
Landlord and Provider Relations
- Establish and maintain strong relationships with community supportive housing providers and landlords
- Mediate conflicts and negotiate resolutions to prevent evictions and ensure housing stability for clients
- Conduct outreach efforts to identify potential housing partners and landlords willing to participate in supportive housing programs
Housing Management
- Assist clients and HART Hub staff in identifying housing options and matching them with available units
- Maintain comprehensive knowledge of housing laws, tenant rights, and local housing resources
- Educate clients on housing rights and responsibilities
- Provide strong advocacy for participants' self-determination and independence in day-to- day activities
This position description reflects the general duties of the position, but it is not intended to be a detailed description of all duties that may be inherent in the position. Housing Worker, HART Hub may also be asked to perform other duties as required or assigned.
Requirements
- Bachelor of Social Work (BSW) is preferred. Candidates may also possess a Social Service Worker Diploma, or a University Degree in social services, or a closely related field. Additionally, a combination of relevant education and experience that provides the necessary knowledge, skills, and abilities, as determined by the employer, will be considered
- A minimum of 3-5 years of work experience in mental health and/or addictions
- One-year experience working with people experiencing homelessness
- A valid G driver’s license with a reliable vehicle and permission to carry rider attached with $2 million dollar
- liability
- Must possess a valid First Aid/CPR certification that does not expire within the probationary period. If certification expires, the employee is responsible for all renewal costs
- Non-Violent Crisis Intervention Training is an asset
- Weekend and evening availability
- Demonstrated knowledge of Housing First principles, guidelines, and related housing
- Knowledge of psychosocial rehabilitation, recovery principles, and harm reduction philosophy
- An understanding of case management; including assessment, service planning, skills reaching, monitoring and evaluation, concepts, acts and regulations
- Ability to work independently and as part of a team
- Excellent interpersonal skills
- Good oral and written skills
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Computer literacy, including effective working skills of HIFIS, MS Word, Excel and e-mail required
- Good organizational, time management and prioritizing skills
- Strong morals and ethics, along with a commitment to staff and client privacy
- Demonstrated commitment to ongoing professional education
- Ability to monitor financial accountabilities
- Physically able to perform all assigned tasks
- Bi-lingual in both French and English is an asset
Police Clearance and Vulnerable Sector Check Requirements
To ensure the safety of the individuals we serve, all successful candidates for this position will be required to provide a Police Clearance and Vulnerable Sector Check from their local police service. A clear Vulnerable Sector Check is a condition of employment. Any prior convictions or offenses (outside the scope of the Vulnerable Sector Check) will be assessed in accordance with applicable privacy and human rights legislation. A criminal record may be considered in the hiring decision, in accordance with the Ontario Human Rights Code. Applicants will have the opportunity to discuss any relevant information once the check is requested.
Work Conditions
- May be exposed to infectious waste, communicable diseases, and other conditions
- Interacts with residents, family members, staff, visitors, government agencies/personnel under all circumstances
- Exposure to traumatic situations
- Travel is required. Client travel in ones’ own vehicle may be required
- Manual dexterity required to use a desktop computer and peripherals
- Intermittent physical activity including walking, standing, sitting
- May be exposed to environments that have cigarette smoke, drug paraphernalia or illegal substances
Additional Information
AI Use Disclosure (Ontario Employment Standards Act – ESA)
In accordance with Ontario’s Employment Standards Act and related job posting requirements, this employer does not use artificial intelligence (AI) technology to screen, assess or select applicants at any stage of the recruitment or hiring process. All applications are reviewed by our hiring team.
Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Gateway is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity, and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for an interview, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially. We thank all respondents for their applications but only those selected for an interview will be contacted.
Pay: $29.24-$34.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Bachelor of Social Work (BSW) is preferred. Candidates may also possess a Social Service Worker Diploma, or a University Degree in social services, or a closely related field?
- Email Address
- Phone
Education:
Experience:
- working with mental health and addictions: 3 years (required)
Licence/Certification:
- G Driver's license not G1 or G2 (required)
- CPR First Aid Level C + AED (preferred)
- NVCI (preferred)
Work Location: In person
