Manager of Case Management Services
CMHA Thunder Bay
Permanent Full-Time – 1 Vacancy
80 Hours Biweekly
Rate: starting at $40.50/hour (based on qualifications and experience)
Start date: ASAP
Application deadline: June 19, 2026
Who we are!
Canadian Mental Health Association – Thunder Bay Branch is a non-profit organization committed to supporting individual recovery and promoting mental wellness within families and communities throughout northwestern Ontario.
What is the job!
The Manager of Case Management Services is responsible for the day-to-day management and clinical supervision of staff involved with the Housing First Program, Forensics Supportive Housing, Mental Health Diversion, Court Case Management, Youth Mental Health Diversion, Back to Home and HIPII. The Manager of Case Management participates in the development of program and quality improvement initiatives and the implementation of Recovery principles into program practice.
What will you do day to day?
- Facilitates the delivery of exemplary client centered care within a collaborative team environment
- Develops and promotes standards of care for service in collaboration with staff, that are based on professional practice standards, research based best practice
- Participation as a member of the Management and Leadership teams, providing back up management support to other service areas & participating in the after hours on call management process, as required
- Leads in the planning and designing of program services within the context of the strategic plan and common service philosophy and model of the organization
- Assisting in the development of service specific standards, goals, and performance measures and to monitor compliance
- Monitoring and evaluating staff performance to ensure service quality assurance (i.e. time management, employee supports and evaluations etc.)
- Assisting in the development and implementation of corporate policies, standards, and management processes
- Actively participating in the hiring, orientation, managing, evaluating and training of identified program staff
- Managing and authorize purchases as per the guidelines established in the Finance Policy and within budgetary limitations
- Providing daily and regular clinical supervision of staff
- Facilitate team meetings
- Facilitates and/or delegates team case review meetings
- Ensuring program statistics are collected and reported accurately and timely
- Ensuring effective use of human and financial resources
- Ensuring proper documentation and reports are completed and submitted as requested
- Facilitating other project management activities
- Adhering to and promoting CMHA’s Code of Ethics Policy
- Complying, educating and promoting CMHA’s Health and Safety Policies
What do you bring to the job?
- Masters Degree in Social Work/Psychology or an undergraduate degree in health or human services,
- Minimum 5 years of progressive management experience
- 5 years direct service experience in the health or social service sectors
- Effective communication skills
- Strong Leadership Skills with the demonstrated ability to positively influence others
- Strong critical thinking and decision making skills
- Experience with data collection, interpretation and analysis
- Knowledge of Recovery Principles & Approaches
- Current Police Criminal Certificate
- Vehicle and valid driver’s license with 2 million liability insurance
What is in it for you?
- Competitive wages
- Full medical and dental benefits upon completion of probation. CMHA pays 100% of benefit costs for eligible employees!
- Membership in the Healthcare of Ontario Pension Plan (HOOPP) which is one of the strongest and most stable defined benefit (DB) pensions in Canada
- Sick and vacation benefits
- Opportunity to join a fast-paced, positive working environment where recognition and personal growth are highly valued
- Being a part of an organization which is “Accredited with Commendation” through Accreditation Canada
Interested applicants should submit a cover letter, resume & three workplace supervisory references to: [email protected]
CMHA Thunder Bay is committed to creating a diverse and inclusive environment that is fully accessible and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Indigenous peoples and persons with disabilities.
Please make us aware of any known accommodation needs, if necessary.
We thank all candidates for their interest in this position however only those selected for an interview will be contacted.
To learn more about our services visit https://thunderbay.cmha.ca/
Pay: From $40.50 per hour
Benefits:
- Company pension
- Employee assistance program
- Extended health care
- Paid time off
Application question(s):
- Are you legally eligible to work in Canada?
Education:
- Master's Degree (preferred)
Experience:
- progressive management : 5 years (required)
- direct service in the health or social service field: 5 years (required)
Licence/Certification:
- Class G Licence (required)
Location:
- Thunder Bay, ON P7A 4B8 (required)
Work Location: In person
