thunder bay, on customer care specialist Jobs – 18 Openings This Week

Customer Experience Specialist (CES)
Wayne Toyota —Thunder Bay, ON
- $18–$21 an hour
- Full-time
- Google Suite
- Customer service
- English
- Store discount
- Disability insurance
Quick apply
9d
Sanitation Specialist: Light Duty & Heavy Duty Cleaners (Part-Time & Full-Time)
VP'S CLEANING SERVICE —Thunder Bay, ON
- $18–$30 an hour
- Part-time
- English
- In-person
- Communication skills
- Mileage reimbursement
- Flexible schedule
Quick apply
Solutions Specialist
Lakeside Controls —Thunder Bay, ON
- $90,000–$120,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Engineering
- Wellness program
- Dental care
Quick apply
Hearing Instrument Specialist
HEAR Ontario —Ontario
- $70,000–$90,000 a year
- Full-time
- English
- Microsoft Office
- Pediatrics
- Paid time off
Quick apply
10d
Menswear & Suit Specialist
J.B. Evans Fashions & Footwear —Thunder Bay, ON
- $20–$28 an hour
- Full-time
- Sales
- Customer service
- English
- Store discount
- Dental care
Quick apply
11d
Conveyor Service Technician
Viacore —Thunder Bay, ON
- $23–$32 an hour
- Overtime
- Schematics
- Maintenance
- High school diploma or GED
- Wellness program
- Disability insurance
Quick apply
4d
Beauty Sales Specialist (Full-Time)
Modern Beauty —Thunder Bay, ON
- From $18.50 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Store discount
- Dental care
Quick apply
Retail Sales Associate (Part Time)
Best Buy —Thunder Bay, ON
- $17.60–$20.21 an hour
- Part-time
- No experience needed
- Flexible schedule
Beauty Specialist
Shoppers Drug Mart / Pharmaprix —Thunder Bay, ON
- $18.00–$20.10 an hour
- Part-time
- Heavy lifting
- Communication skills

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Quotations Support Specialist
Allied Technical Solutions —Scarborough, ON
*Strategic Advising:* Understand customers’ business objectives and guide product adoption to ensure they achieve maximum ROI. Epic year-round employee events!
$50,000–$65,000 a year
Quick apply
Health and Safety Specialist
Ready Machinery Inc. —Milton, ON
Do you have a valid driver’s license and access to a reliable vehicle for travel? Valid driver’s license and access to a reliable vehicle.
$65,000–$85,000 a year
Quick apply

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Customer Experience Specialist (CES)

Wayne Toyota
Thunder Bay, ON

Quick apply

Job details

Full-time
9 days ago

Benefits

Store discount
Extended health care
Disability insurance
Dental care
Company events
Employee assistance program
Life insurance
On-site parking

Skills

Google Suite
Customer service
English
Administrative experience
High school diploma or GED
Organizational skills
Front desk
Customer support
Phone etiquette
Class G Licence
Communication skills

Full job description

At Wayne Toyota, we are invested in our dedicated team of professionals and take pride in providing outstanding products and services to our customers.

The Customer Care Specialist (CES) serves as a key customer-facing role within the dealership and is often the first point of contact for customers, visitors, and callers. This position is responsible for delivering an exceptional customer experience by greeting customers, supporting service reception operations, and providing administrative assistance across multiple departments.

SPECIFIC RESPONSIBILITIES:

CUSTOMER SERVICE & GUEST EXPERIENCE

Serve as the first point of contact for customers, visitors, and callers, creating a welcoming and professional experience.
Assist customers by identifying their needs and connecting them with the appropriate department or team member.
Address customer inquiries and concerns in a courteous, timely, and professional manner.
Maintain a positive customer experience throughout all interactions.

SERVICE RECEPTION

Support the service check-in process, including gathering customer and vehicle information.
Complete vehicle walkarounds and inspections in accordance with dealership standards.
Whenever possible, perform the vehicle walkaround with the customer present, documenting and verbally identifying any existing damage or concerns during the video inspection.
Communicate all findings, customer concerns, and potential repair opportunities to the Service Advisor.
Accurately document customer concerns, requested services, and appointment details.

ADMINISTRATIVE SUPPORT

Maintain accurate customer records and dealership documentation.
Provide administrative support to Service, Sales, Parts, Financial Services, and Accounting departments as required.
Assist with customer communication, dealership programs, and other operational initiatives.
Contribute to the organization and upkeep of customer-facing areas and dealership systems.

PROFESSIONAL DEVELOPMENT & TEAM SUPPORT

Participate in required training and ongoing professional development.
Follow dealership policies, procedures, and safety standards.
Work collaboratively with team members to support dealership goals and deliver exceptional customer experiences.
Perform other duties as assigned.

QUALIFICATIONS/ REQUIREMENTS:

Minimum 1 year of customer service experience.
High School Diploma or equivalent preferred.
Strong communication and interpersonal skills.
Proficiency with computer systems and office software.
Experience with Google Workspace is considered an asset.
Must be at least 18 years of age.
Valid Class G Driver's License.
Satisfactory driver's abstract with no major convictions.
Clear criminal background check.

CORE COMPETENCIES:

Builds trust through professional and consistent customer interactions.
Maintains a positive, solution-focused approach to customer service and problem resolution.
Self-motivated with an ability to work independently in a fast-paced environment.
Strong team player who contributes to a seamless and consistent customer experience across departments.
Friendly and respectful communicator with customers and team members.
Reliable and accountable on following through on commitments and responsibilities.
Committed to continuous improvement in service quality, processes, and customer experience.

If you feel you meet the above experience and qualifications, please submit your cover letter and resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Store discount

Education:

Secondary School (required)

Experience:

Customer service: 1 year (required)

Language:

English (required)

Licence/Certification:

Class G Licence (required)

Location:

Thunder Bay, ON (required)

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in thunder bay, on

Customer Experience Specialist (CES)

Sanitation Specialist: Light Duty & Heavy Duty Cleaners (Part-Time & Full-Time)

Solutions Specialist

Hearing Instrument Specialist

Menswear & Suit Specialist

Conveyor Service Technician

Beauty Sales Specialist (Full-Time)

Retail Sales Associate (Part Time)

Beauty Specialist

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