thunder bay, on information clerk customer service Jobs – 10 Openings This Week

Customer Service Clerk - Part Time/On Call
SYNERGY NORTH —Thunder Bay, ON
- $22.75–$28.44 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Quick apply
information clerk - customer service
St. John Ambulance Thunder Bay Branch —Thunder Bay, ON
- $17.60 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Supply Clerk
Confederation College —Thunder Bay, ON
- $27.82–$32.06 an hour
- Full-time
- Customer service
3d
Court Services Clerk (Full-Time)
City of Thunder Bay —Thunder Bay, ON
- $28.93–$35.40 an hour
- Full-time
- Bilingual
- Word processing
- English
Accounting & Administration Clerk (Temporary Full-Time)
City of Thunder Bay —Thunder Bay, ON
- $27.42–$33.54 an hour
- Temporary
- Customer service
- High school diploma or GED
- Accounting
4d
Clerk-Clubhouse (Part-Time)
City of Thunder Bay —Thunder Bay, ON
- $20.04 an hour
- Part-time
- Cash handling
Ranger (Part-Time)
City of Thunder Bay —Thunder Bay, ON
- $20.04 an hour
- Part-time
Pharmacy Clerk PT
Metro —Thunder Bay, ON
- From $16.60 an hour
- Weekends as needed
- Customer service
- Recruiting
- Organizational skills

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Customer Service Clerk - Part Time/On Call
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Provides customers with information on, and the promotion of, energy conservation programs, electricity consumption, market trends, smart metering, provincial…
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Customer Service Clerk - Part Time/On Call

SYNERGY NORTH
Thunder Bay, ON

Quick apply

Job details

Part-time

Benefits

Company events
Employee assistance program
On-site parking

Skills

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Databases
High school diploma or GED
Data entry
Communication skills

Full job description

SYNERGY NORTH CORPORATION distributes electricity to approximately 50,000 residential customers and 6,000 commercial customers located in Thunder Bay and Kenora, Ontario. It is our mission to provide outstanding energy services in a safe, reliable, and trusted manner to our communities in order to power people’s lives. To do this, we are continuing to build on our strong team of professionals and have a position of Customer Service Clerk – Part Time/On Call in Thunder Bay, Ontario. SYNERGY NORTH invests in the safety and wellbeing of our employees.

POSITION SUMMARY:

Under the general direction of the Customer Service Supervisor, the Customer Service Clerk is responsible for handling varied customer service enquiries and requests.

DUTIES:

Answers, in person, on the phone or in writing, enquiries from customers.
Provides customers with information on, and the promotion of, energy conservation programs, electricity consumption, market trends, smart metering, provincial Time of Use pricing, MyENERGY Portal, payment plan options and the role of retailers in the market.
Performs administrative work required to set up and maintain customer accounts.
Analyzes consumption to determine account security deposits and process cash and debit payments.
Responsible for the collection of outstanding customer accounts including drafting customer payment arrangements.
Deals with and/or resolves all customer billing and consumption inquiries and/or concerns.
Researches account variances and contacts customers to resolve variances.
Processes Electrical Safety Authority inspections and Micro-FIT contracts.
Enters, distributes, finalizes, and tracks service orders.
Performs such other related duties as may be assigned.

MANDATORY QUALIFICATIONS:

Secondary school diploma and 3 years of relevant customer service experience; or an equivalent combination of education and experience.
Experience with Windows and Microsoft Office software applications including Word and Excel.
Self-motivated and a quick learner.
Excellent verbal and written communication, customer relations, and interpersonal skills with a commitment to continuous improvement and teamwork are required.
Flexibility, problem-solving ability and the aptitude to handle multiple and shifting priorities is required.

PREFERRED QUALIFICATIONS:

Experience with HTE database systems.
Experience in data entry and frontline customer service an asset.

CONDITIONS OF EMPLOYMENT:

Must be willing to work out-of-town and/or remotely, and be available during peak vacation periods, on an on-call basis, extended hours, and/or work overtime as required.
Must successfully complete a Police Information Check.

Applicants are asked to email a single PDF document containing their resume and cover letter to [email protected] Applications will be reviewed starting June 11, 2026, and will continue to be accepted until position is filled.

This is a vacant position and artificial intelligence may be used in the screening process.

TESTING To confirm ability for the position, applicants may be required to take tests related to the job requirements and duties of this position which may be conducted by an independent third party.

Job Type: Part-time

Pay: $22.75-$28.44 per hour

Benefits:

Company events
Employee assistance program
On-site parking

Work Location: In person

Quick apply

Refine Your Search

information clerk customer service jobs in thunder bay, on

Customer Service Clerk - Part Time/On Call

information clerk - customer service

Supply Clerk

Court Services Clerk (Full-Time)

Accounting & Administration Clerk (Temporary Full-Time)

Clerk-Clubhouse (Part-Time)

Ranger (Part-Time)

Pharmacy Clerk PT

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