Employer: GCOC
Position: Service Center Manager
Terms of Employment: Full-time / Permanent
Location: Timmins, Ontario
Hours of Work: 40 hours/week
Language: English
Existing Vacancy: This posting reflects an ongoing opportunity for future openings.
Benefits: Eligible for Dental Insurance and Extended Medical Insurance.
Salary: $ TBD
Contact: Please send resumes to [email protected] and include “Service Center Manager” in the email subject line.
The Service Centre Manager will lead a GCOC Service Center to deliver an exceptional and preferred consumer experience and maximize profitability. He/ she will lead employee recruiting, selection, development, and performance management; effectively manage the operations of the Service Centre to meet or exceed goals; and create a fun, positive, performance driven culture by instilling GCOC's vision and values.
Description
- · Building a high-performance team capable of differentiating GCOC's service experience from competitors.
- · Being responsible for identifying, developing and monitoring Assistant Managers, which includes SuperPro manager related training.
- · Directing and leading succession planning, training programs, and employee development to ensure bench strength and high performing employees.
- · Leading deployment of SuperPro operating systems and processes in the GCOC Service Centre (serving as the process expert, instructing on process technique).
- · Coaching, training and educating Assistant Service Center Managers to build, manage and motivate a highly successful team while reducing turnover.
- · Building a loyal base of consumers by delivering a superior automotive experience built on trust and the utmost professionalism. This is accomplished by flawless execution of GCOC’s proprietary operating system (Super-Pro) and motivating employees to delight the customer.
- · Applying training expertise and modeling key behaviors associated with creating the experience. Training employees to be trainers is a key responsibility.
- · Applying strong retail and/or automotive knowledge and staying up-to-date with the latest service trends.
- · Managing and meeting company profit plans/goals by increasing revenues and controlling all store level expenses, including labor, inventory, claims and other miscellaneous costs. Providing continuous management of Service Centre revenues and expenses.
- · Introducing new products/services as well as selling the appropriate mix (based on customer needs) of products/services to increase revenue and profits.
- · Creating a selling culture where revenue goals are met on a daily basis.
- · Leading compliance with all Federal, Provincial, and local laws. Training store personnel and ensuring compliance with EHS and HR standards as set forth by GCOC’s Subject Matter Experts.
- · Leading local fleet sales & service to increase revenues/profits.
- · Other duties and responsibilities as determined by GCOC from time to time in its sole discretion.
- · Ensuring that staff adheres to the policies and procedures in the Employee Handbook.
- · Ensuring that staff display company values.
- · Assigning daily work to technicians and maintaining an acceptable level of speed for service.
- · Ensuring that all employees always meet customer service and appearance standards.
- · Assisting the Area Manager in hiring new staff. Training new employees effectively using company processes and developing trainers.
- · Monitoring staff performance. When necessary, using company processes to administer discipline to staff with poor performance.
- · Ensuring that the store is always kept clean and orderly. Using and completing company cleaning, maintenance and other required checklists and processes,
- · Ensuring that the shop building/fixtures, property, and equipment (parking lot, storage trailer/container, sidewalks, lawn, tanks, pumps, hoist, flush equipment, etc.) are maintained, kept clean and organized.
- · Ensuring all company documents and files (paper or electronic) are kept neat and organized.
- · Ensuring all required documentation (invoices, packing slips, etc.) is properly notated and promptly sent to the appropriate person by following the company procedure.
- · Ensuring daily closing duties are completed properly by all staff each night.
- · Ensuring all daily reporting documents and invoices are inspected and filed appropriately.
- · Ensuring the cash deposit is inspected each day and kept securely in the lock box. Ensuring that daily cash deposits and tips are recorded accurately on the Cash on Hand sheet. When the total cash on hand exceeds $1000, depositing the sum to the bank.
Requirements:
- · Completion of secondary school is required.
- · A university degree or college diploma in business administration or automotive service/ management is preferred.
- · 3+ years of Retail Management experience is required.
- · Automotive knowledge and experience is required.
- · Super Pro training through SCM role.
- · Ability to drive profitable growth, alignment and accountability.
- · Ability to create a high-performance culture.
- · Consistently trustworthy, dependable and reliable in all circumstances.
- · Ability to motivate, train and develop others.
- · Budgets and uses time effectively, sets priorities, anticipates future events and is able to adjust to change.
- · Able to identify a problem, show good judgment in solutions and make timely decisions.
- · Understands business goals and sets a high standard for achievement of goals for self and team members.
- · Must be able to lift up to 40 pounds.
- · Must have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairs.
- · Must be willing to work a flexible schedule based on the needs of the business. Must understand that actual hours may vary as required to meet company goals, objectives, and operational demands, including working overtime and outside of regular store hours when necessary to complete responsibilities.
- · Must be able to work for extended periods of time with hands above the head and verbally communicate.
- · Use of various automotive mechanical tools and POS computer system.
AI Disclosure: We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams.
Job Type: Permanent
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Timmins, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to comfortably lift up to 50lbs on a regular basis?
- Would you be able to travel outside of town to complete training?
- Do you have experience in the quick lube industry?
- Are there any days or times of the week where you will be unable to work?
- How many years of management experience do you have?
- In a short description, please explain why you think you would be a good fit within our organization.
Language:
Work Location: In person
