Are you a fully bilingual professional with a strong background in the financial sector? We are seeking a highly detailed and collaborative Operations Officer III to join our dynamic 15-person team for a 12-month contract. This role is a perfect blend of customer-facing communication and critical back-office administration.
In this role, you will provide a broad range of operational support, handling both inbound/outbound calls and essential documentation reviews. You will act as a key player in ensuring compliance, verifying customer information, and maintaining the exceptional service standards of a leading financial institution. Comprehensive training (3 weeks) will be provided to set you up for success.
Position Title: Operations Officer III – Bilingual
Location: Mississauga, Ontario (Hybrid: 4 days onsite, Fridays work from home)
Position Type: 12-Month Contract (Potential for extension based on performance and business needs)
Schedule: Rotational shifts (Mon-Fri, shifts include 8:00 AM–4:00 PM, 8:30 AM–4:30 PM, 9:00 AM–5:00 PM, and 10:00 AM–6:00 PM. Standard shift for 4 days with a 1-day rotation).
Pay Rate: $31.74
Advantages
Premium Hybrid Model: Enjoy the collaborative energy of working onsite with your team 4 days a week, with the comfort of working from home every Friday.
Elite Corporate Experience: Gain valuable, resume-building experience working within a leading Canadian financial institution.
Growth Potential: While initially a 12-month parental leave backfill, there is a strong possibility of contract extension based on your performance and evolving business needs.
Supportive Culture: Benefit from a structured 3-week training period embedded within a highly collaborative, supportive, and close-knit team of 15 professionals.
Responsibilities
As an Operations Officer III, your day-to-day activities will bridge the gap between customer service and robust back-office risk management. Your responsibilities include:
Customer & Verification Services: Handle inbound and outbound calls to verify customer information and conduct thorough Know Your Customer (KYC) checks.
Operational & Admin Support: Perform critical back-office admin tasks, including high-volume data entry, documentation review, and accurate record maintenance.
Transaction Inquiries: Provide clients with precise details regarding various types of wire transfers (confirming and validating details only; no manual processing of wires required).
SLA & Performance Adherence: Execute transactions accurately and on time, consistently meeting established Service Level Agreements (SLAs) and productivity targets.
Risk & Compliance Management: Apply due diligence in adherence to operating policies, Anti-Money Laundering (AML) frameworks, Business Continuity Management, and the Bank Code of Conduct. Investigate and escalate non-standard or high-risk activities appropriately.
Process Improvement: Actively review internal processes and collaborate with team members during daily meetings (approx. 30 minutes a day) to share ideas that elevate service quality.
Qualifications
Must-Have Skills & Experience:
Language: Fully bilingual in English and French (fluent written and verbal communication skills are mandatory).
Industry Experience: Minimum of 4 years of experience within the banking or financial services industry.
KYC Expertise: Proven hands-on experience conducting Know Your Customer (KYC) compliance checks.
Call Center Experience: Solid background in a call center or customer-facing environment handling inbound and outbound calls.
Technical Proficiency: Strong working knowledge of Microsoft 365 (Word, Excel, Outlook).
Soft Skills:
Meticulous attention to detail and high accuracy rates.
Strong customer service orientation with a collaborative, team-player spirit.
Adaptability to changing policies, procedures, and rotational shift schedules.
Excellent organizational and time-management skills to handle high volumes of work.
Nice-to-Have Skills:
Prior experience with bank wire transfers, financial transactions, or money market/FX products.
Familiarity with AI technology and productivity tools (e.g., Microsoft Copilot).
Knowledge of Global and WSS platforms is an asset.
Post-secondary education or equivalent professional experience.
Summary
If you are interested in the bilingual operations officer role, please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
