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1

call taker jobs in toronto, on

Dispatchers
Towtal —Mississauga, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access

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Dispatchers
Towtal —Mississauga, ON
Assist Dispatching of drivers to various account, COD, and CAA calls. This includes calling of drivers and checking on their ETA’s and updating them when…

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Dispatchers

Towtal
Mississauga, ON

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Job details

Part-time | Full-time

Skills

Microsoft Word
Microsoft Excel
Microsoft Access
Customer service
Call center
Microsoft Office
High school diploma or GED
Communication skills

Full job description

We are currently looking for highly motivated applicants with call centre and customer service experience to work full-time & part-time.

Reporting

Tasks:

Hourly Report
Shift Summary
Constantly checking on drives ETA / ATA variances and call completion. Use of Workbench and ERS screen. This includes calling of drivers and checking on their ETA’s and updating them when necessary.
Reporting all information on shared drives
Updating attendance files
Work bench management
Data Entry / Analytics
Pay roll preparation

Answering All Incoming Calls

Tasks:

Answer of all phone calls and overflow that the call taker cannot handle

Dispatching

Tasks:

Assist Dispatching of drivers to various account, COD, and CAA calls. Also movement of drivers to cover contracted areas. Making sure that the job gets done efficiently and effectively. This involves multi-tasking at its best.
Monitoring drivers through our highly advanced GPS system.
Maintain communication with all drivers on the road at all times.
Quickly analyzes the information received from the caller and dispatch the required vehicles.

Qualifications

Ontario Secondary School Diploma (OSSD) or academic equivalent
Excellent customer service skills
Strong communication skills
Accurate and efficient keyboarding skills
Good knowledge of Greater Toronto Area (GTA)
Excellent conflict resolution skills
Strong knowledge of Microsoft office (Excel, Word, Access)
Knowledge in various GPS system

Experience

Knowledge in Fleet Complete GPS System is an asset
Knowledge in Access Program is an asset
2-5 years experience at a high volume call centre

If you are interested in this job posting, please email [email protected] with your resume – include “Towtal Careers” in the subject line.

Apply Now

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