Requisition Number: 1334
Terms of Employment: Contract Full-Time (contract to November 30, potential for extension)
Location: Elgin Mills Funeral Centre
Employment Address: 1591 Elgin Mills Rd. E., Richmond Hill, ON L4S 1M9
Hours of Work: Sunday to Thursday (37.5 Hours per week) 8:30AM to 5:00PM
Vacancy: 1
Language: English
Hiring Range: $26.83/hr – $28.69hr
About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.
Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.
Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.
Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.
About the Position:
The Receptionist serves as the welcoming face and voice of our organization, acting as the first point of contact for all visitors and callers to our locations. This role is integral in creating a warm, professional, and inclusive environment for every individual, regardless of their background or needs. They are responsible for determining the purpose of each visit or call, providing accurate and helpful information, and connecting individuals with the appropriate team members or resources to address their inquiries effectively. In addition to greeting visitors and answering phone calls, the Receptionist plays a key role in ensuring a positive and supportive experience for all guests, fostering trust and satisfaction. During quieter periods, the Receptionist takes on clerical and administrative responsibilities, contributing to the smooth operation of the office. This role requires excellent communication skills, attention to detail, and a commitment to upholding the values of respect, accessibility, and inclusivity in every interaction.
The successful candidate will be required to:
Visitor Experience & Front Desk Management
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Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
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Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
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Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
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Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
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Monitor visitor sign-ins and ensure security protocols are followed when necessary.
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Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.
Office Administration & Operational Tasks
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Complete assigned administrative tasks during periods of low reception activity, such as filing, data entry, and record maintenance.
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Generate accurate and professional documents, receipts, and invoices for client transactions and internal use.
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Handle payments for various services, ensuring accuracy and maintaining detailed records.
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Create and/or process service requests, including wreath orders and flowerbed programs, with efficiency and attention to detail.
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Monitor and maintain office inventory, wreath supplies, and general office materials, placing orders as needed.
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Receive, sort, and distribute incoming mail and packages, and assist with outgoing mail preparation.
Client Communication & Correspondence
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Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
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Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
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Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
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Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
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Create and/or upload service signage in accordance with scheduled activities in the building.
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Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.
Other
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Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.
Qualifications:
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A two (2) year college diploma, or higher in business or a related field; or an equivalent combination of education, training, and work experience.
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At least two (2) years of previous experience in a similar role (Receptionist, Office Administrative, Administrative Assistant).
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Previous experience at a funeral home and/or cemetery would be an asset.
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Strong communication skills, both verbal and non-verbal, with the ability to understand and respond to diverse communication styles.
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Ability to prioritize and manage tasks efficiently in a fast-paced environment while maintaining attention to detail and accuracy, with a focus on continuous improvement.
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Excellent interpersonal skills, with the ability to collaborate and work effectively with colleagues and clients from diverse backgrounds and cultures.
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Ability to provide supportive services to clients in sensitive situations, particularly those experiencing grief or loss (experience in this area is an asset).
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Understanding and support of accessibility needs in the workplace and client interactions.
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Intermediate proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
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Knowledge of Microsoft Dynamics 365 is an asset.
The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at
[email protected], quoting the job requisition ID # and the job title. Any information received related to accommodation will be addressed confidentially.
Transparency in Our Hiring Process: Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.
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