Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach - but we don’t take ourselves too seriously.
Your Team:
Join Flair's Commercial team as a Charter Operations Specialist, where commercial acumen, relationship management, and operational coordination come together to support the growth of our charter business. Reporting to the Director, Strategic Opportunities, you will be responsible for the development, sale, coordination, and execution of charter operations from initial customer engagement through post-operation reconciliation. In this role, you will identify business opportunities, manage client relationships, prepare charter agreements, and work closely with internal and external stakeholders to ensure charter operations are delivered safely, efficiently, and in compliance with contractual, regulatory, and operational requirements. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, time-sensitive environment. Occasional travel and flexibility to work evenings, weekends, and holidays may be required based on operational needs.
This position is based on-site at any of our offices in Edmonton, AB (YEG), or Toronto, ON (YYZ).
A Day in the Life:
As a Charter Operations Specialist, you will:
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Identify and pursue new charter business opportunities to support revenue growth and increase market share.
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Develop and manage relationships with corporate clients, travel agencies, brokers, sports teams, government agencies, tour operators, and VIP customers.
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Respond promptly to charter inquiries and requests for quotations.
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Prepare and negotiate charter proposals, contracts, and pricing agreements.
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Maintain a list of prospective clients and support customer retention initiatives.
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Act as the internal owner of all charter movements, ensuring contractual commitments are translated into executable operational plans.
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Coordinate with Commercial to validate aircraft availability, routing feasibility, timing, crew legality, and operational constraints prior to charter confirmation.
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Ensure all pre-charter planning activities are completed, including regulatory reviews, slot coordination, permits, catering, ground handling, fuel arrangements, and any customer-specific requirements.
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Confirm that charter commitments align with fleet availability, maintenance planning, and network priorities.
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Maintain visibility of charter revenue, projected operating costs, and contribution margin, escalating risks to profitability where applicable.
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Serve as the primary point of contact for day-of charter operations, ensuring safe and compliant execution in coordination with SOCC and operational stakeholders.
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Monitor charter performance in real time, proactively identifying risks, disruptions, or operational constraints.
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Lead cross-functional resolution efforts during irregular operations to protect customer commitments while minimizing operational and financial impact.
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Liaise with Airports, Crew Scheduling, Maintenance, and ground service providers to ensure seamless execution of all charter movements.
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Ensure charter flights comply with regulatory requirements, company policies, and operational standards.
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Maintain professional and responsive communication with charter clients, brokers, and internal stakeholders throughout the charter lifecycle.
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Manage irregular operations and resolve service issues efficiently while maintaining customer confidence and operational integrity.
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Manage client expectations during disruptions, providing clear operational updates and recovery options where required.
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Build and maintain strong working relationships with operational teams to ensure charter execution standards remain consistent and efficient.
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Oversee post-charter reconciliation activities, ensuring all direct and indirect costs are captured accurately.
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Support review of charter profitability, identifying operational inefficiencies or cost drivers impacting margin.
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Prepare post-operation summaries outlining performance, disruptions, customer feedback, and financial outcomes.
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Identify process improvement opportunities to enhance charter execution, cost control, and operational reliability.
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Perform other duties as assigned.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
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Education:
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Bachelor’s degree in Aviation Management, Business Administration, Logistics, or a related discipline.
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Equivalent combination of education and progressive airline operational experience will be considered.
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Experience:
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Minimum of five (5) to seven (7) years of progressive experience within a CARs 705 airline environment, with direct exposure to operational control, network coordination, or integrated operations planning.
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Demonstrated end-to-end experience supporting or executing charter operations, including feasibility assessment, resource coordination, day-of operational oversight, and post-operation review.
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Proven experience managing operational decision-making during irregular operations, balancing regulatory compliance, customer commitments, aircraft utilization, and cost control.
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Experience working directly with Commercial, Sales, or Strategic Opportunities teams to validate operational feasibility of contracted flying.
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Strong understanding of fleet planning constraints, crew legality considerations, airport slot requirements, permit coordination, and international operational approvals.
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Demonstrated experience reviewing operational cost components and understanding margin sensitivity related to fuel, crew, positioning flights, ground handling, and catering.
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Experience preparing structured operational briefings, post-flight summaries, and financial impact reviews for internal stakeholders.
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Working knowledge of Canadian Aviation Regulations and operational requirements applicable to charter and non-scheduled operations
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Skills and Abilities:
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Strong operational decision-making capability, with the ability to assess feasibility, risk, and impact in time-sensitive environments.
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Advanced understanding of airline operational dependencies, including crew legality, fleet allocation, airport constraints, slot coordination, and international approvals.
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Ability to balance commercial objectives with operational integrity and regulatory compliance.
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Financial awareness, including the ability to interpret charter cost structures and identify margin exposure risks.
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Structured problem-solving skills with the ability to lead cross-functional resolution during irregular operations.
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Clear, concise, and confident communication skills when coordinating across Commercial, SOCC, Airports, Finance, and external clients.
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High attention to detail with strong organizational discipline in documentation, reporting, and reconciliation activities.
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Proficiency in airline operational systems and planning tools, with advanced working knowledge of Excel and Smartsheet.
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Ability to operate independently, exercise sound judgment, and maintain composure in high-pressure operational environments
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Requirements:
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Clear criminal record check and satisfactory references.
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Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
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Comprehensive Salary - A salary that reflects your experience and contributions.
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Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
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Retirement Savings – A pension plan with employer-matched contributions.
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Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey - Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to your application.
Apply by July 7, 2026
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com
