We are currently recruiting for a Director, Operations
Employment: Full-time permanent
Schedule: Days (occasional evenings and weekends may be required)
FTE: 1.0
Location: Multi-site: This position will be located primarily at a new clinic space based in East Mississauga (in development). The position will also work out of CarePoint Health’s main clinic location at CarePoint Health – 2695 North Sheridan Way, Suite 120, Mississauga, ON
Salary: $110,000 - $129,412 per year and a comprehensive benefits package (HOOPP)
Who we are?
CarePoint Health (CPH) is a primary care hub consisting of a team of 125 community affiliated physicians and allied health professionals aiming to improve the health and wellness of the Mississauga communities.
CPH’s mission is to deliver exceptional, comprehensive, and innovative team-based care to optimize health and well-being for the people we serve. Our goals are to are to increase patient satisfaction, improve provider work life, improve population health, and reduce health care costs.
At CPH we support patients by connecting them to a coordinated, comprehensive team of health care professionals upon whom they can rely on and work with to achieve their personal health goals. The interprofessional team collaboratively delivers holistic care by addressing patients’ physical health, mental health and social determinants of health.
CPH is also the Network Lead Organization for the Ontario Structured Psychotherapy (OSP) Program in Brampton, Halton and Mississauga. OSP offers adults (18+) in Ontario free, short-term, evidence-based cognitive-behavioural therapy and related services for depression, anxiety, and anxiety-related conditions.
What is this role?
The Director, Operations is responsible for leading and integrating CarePoint Health’s non-clinical operations while serving as a strategic partner to the Executive Director and senior leadership team. The role provides strategic and operational leadership across key functional areas including finance, human resources, information technology, facilities, procurement, and internal systems. The Director, Operations ensures internal operations are aligned, effective, and positioned to support high-quality service delivery and organizational growth across all CarePoint Health sites.
As a key member of the senior leadership team, the incumbent is accountable for strengthening operational systems, organizational planning, cross-functional coordination, and leadership effectiveness across the organization. The Director, Operations will lead a team of operational and administrative staff and work collaboratively with the leadership team to provide direction on organizational strategy, operational planning, implementation, and continuous improvement initiatives.
Responsibilities:
Strategic Leadership & Organizational Alignment:
- Serve as a strategic partner to the Executive Director and senior leadership team in shaping organizational direction and priorities.
- Lead and support organizational planning processes, including annual budget planning, goal setting, operational reporting, and implementation monitoring.
- Support development and monitoring of operational plans across functions and departments.
- Strengthen cross-functional coordination, accountability, and decision-making across the organization.
Operations & Planning:
- Provide senior operational leadership across non-clinical functions ensuring alignment, coordination, and efficient service delivery.
- Oversee operational systems, workflows, and processes to improve efficiency, consistency, and organizational effectiveness.
- Identify operational gaps, risks, and pressure points and implement solutions to strengthen organizational performance.
- Ensure facilities, systems, and operational infrastructure effectively support organizational growth and service delivery.
- Participate in the development and implementation of strategic and operational plans relevant to organizational operations and administration.
- Attend and report to the Board of Directors as appropriate and support relevant Board Committees as required.
Finance & Administrative Oversight:
- Oversee the finance function in collaboration with the Finance Manager, including budgeting, forecasting, financial monitoring, and reporting.
- Ensure appropriate internal controls, financial processes, and operational policies are in place and consistently applied.
- Participate in annual operating and capital budget planning processes.
- Support procurement, vendor management, and contract oversight activities.
Human Resources, Culture & Staff Experience:
- Oversee the HR function in collaboration with the HR Manager ensuring effective and consistent people processes.
- Support recruitment, onboarding, performance management, employee relations, and staff development initiatives.
- Promote a positive, inclusive, and values-aligned organizational culture across all sites.
- Support leaders in effectively managing, developing, and engaging their teams.
Systems, IT & Facilities Oversight:
- Provide oversight of IT systems, infrastructure, and external vendors.
- Ensure facilities are effectively managed and maintained across all CarePoint Health sites.
- Ensure staff have access to the tools, systems, and environments needed to work effectively and efficiently.
Other:
- Other relevant duties as assigned.
Qualifications:
- Minimum of seven (7) years of progressively senior leadership experience in operations, administration, or a related field.
- Experience overseeing multiple operational functions such as finance, HR, IT, facilities, procurement, or administration.
- Post-secondary education in business, health administration, public administration, or a related field; graduate degree considered an asset.
- Strong organizational, operational, and systems-thinking skills.
- Demonstrated leadership experience supporting organizational planning, change management, and cross-functional collaboration.
- Experience in healthcare, primary care, community care, or multi-site environments is considered an asset.
- Excellent communication, interpersonal, organizational, and relationship management skills.
- Strong financial and operational management capabilities including budgeting and resource allocation.
- Knowledge of applicable legislation and regulations including OH&S and PHIPA considered an asset.
- Competency with Microsoft Office applications and operational systems/software.
- This position will be based out of multiple CPH sites and travelling will be required.
- The position may require evenings and/or weekend work to support ad-hoc business needs.
- Valid driver’s license and own vehicle required.
- A satisfactory and current Criminal Background and Vulnerable Sector Screening and proof of immunization required.
- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
Why CarePoint Health?
- Excellent benefits package and pension plan (HOOPP)
- Four (4) weeks annual paid vacation and three (3) personal/float days
- Professional development days and allowance to support ongoing learning.
- Innovative, collaborative, and supportive team environment
- Work culture that promotes work-life balance and life-long learning
- A community of healthcare professionals on site
- Opportunities for collaboration and leadership and innovative projects
At CPH we are developing and implementing a new model of primary care for the future. Being part of CPH means that you will have the opportunity to contribute to building a patient centered, partnership based and innovative model of care.
Are you ready to join an extraordinary team and do the best work of your life?
CarePoint Health offers employees a fully comprehensive benefits package and pension plan. Compensation for the role will be aligned with candidate’s skills and experience and within the budget of CPH.
Application:
Interested candidates are invited to submit a cover letter and resume to Human Resources
Please note, only those candidates selected for an interview will be contacted.
CarePoint Health is committed to equity, diversity, and inclusion in the workplace. We value the diverse backgrounds and lived experiences of our community and strive to build a team that reflects the communities we serve. We strongly encourage applications from all qualified individuals, including Indigenous Peoples, Black and other racialized persons, members of visible minorities, persons with disabilities, and those who identify as 2SLGBTQIA+. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
Pay: $110,000.00-$129,412.00 per year
Benefits:
- Company pension
- Extended health care
- On-site gym
- On-site parking
- Paid time off
Work Location: In person
