Swamper – Moving & Storage Crew Burly Boyz Moving & Storage
Burly Boyz Moving & Storage is an industry-leading moving and storage company specializing in local moves in Toronto and long-distance moves anywhere in Canada, plus short- and long-term storage solutions. We support an employee-first culture built on our 5 Core Values, and our mission is to be the greatest moving and storage company in Canada by delivering an unforgettable customer experience from beginning to end.
Warehouse address is: 270 Belfield Rd, Etobicoke, ON M9W 1H5
About the Role
The Swamper plays a critical, frontline role in delivering a top-notch customer experience. You'll work alongside the Driver/Team Leader, executing brand standards on every job. This role demands a balanced combination of manual labour and people skills — you're both a mover and a brand representative, putting clients at ease and delivering their best possible moving experience.
Pay Structure
- Entry level (no experience): $18.15/hr
- 3 years job experience: $20.15/hr
- 5+ years job experience: $21.15/hr
- +$1.00/hr premium for candidates with 3+ years of moving industry experience
Qualifications
- Must consistently arrive on time and without delay for all scheduled shifts
- Must be flexible regarding hours and days worked
- Must be proficient in English (additional languages are an asset)
Physical Demands
- Lift and carry upwards of 80 lbs alone, repeatedly over several hours
- Hold upwards of 100 lbs or more alone or with a partner while moving items
- Reach overhead, crouch, squat, grasp, twist, and navigate the body to safely move items through tight spaces, hallways, doorways, stairwells, and elevators
- Stand for several consecutive hours
Customer Service Responsibilities
- Be in dress code at all times
- Advise clients on best practices to safely move their items, including bubble wrapping and boxing glass, porcelain, and other fragile items
- Provide materials to support safe transport and inform your Driver/Team Leader to track inventory and charge appropriately
- Inform your Driver/Team Leader where advice or material costs are refused
- Always use floor runners to protect the home and proper equipment to safely do the job
- Completely pad all furniture with moving blankets, covering all sides including underneath
- Safely load, secure, transport, and unload items and furniture with minimal to no damage
- Direct clients to your Driver/Team Leader for any inquiries about delivery dates, weighting, or estimates
- Conduct every move with a positive, gracious, can-do attitude
- Know brand policies, procedures, services, and products to answer client questions
- Pay attention to client cues and communicate so items are placed exactly where they want them
- Adhere to all company policies and procedures
- Create and maintain an exceptional client experience through high execution, compassion, and regard for safety, property, and hustle
- Maintain cleanliness of the vehicle (cab and box)
- Return all floor runners, tools, equipment, and materials properly and securely in the truck
Problem Solving & Reasoning
- Apply foresight to anticipate challenges and avoid them before they arise
- Safely solve problems by applying best practices
- Offer solutions when partnering with the team
- Stay true to brand policies if any client request conflicts with them
- Partner with the team if you can't overcome a roadblock or need authority
- Use good logic and sound judgement while providing service and transporting goods
- Follow instructions in any form — verbal or written — from your Driver/Team Leader and office managers
- Apply basic math skills (add, subtract, multiply)
Why This Role Matters
A team is only as strong as its weakest link. As a Swamper, you're on the frontline and directly impact the success of every move and the client's experience. The most effective Swampers are consistently on time, maintain a positive and eager attitude, and closely follow instructions from their Driver/Team Leader while showing initiative and constantly contributing.
If you're ready to be part of a hard-working, customer-focused team and help us become the greatest moving and storage company in Canada, we want to hear from you.
